A reassuring voice for people in need

Published

May 17, 2019

Share on email
Share on facebook
Share on twitter
Share on linkedin

With a passion for helping people in their time of need, Jay volunteers his time for Lifeline Melbourne, which is operated by Uniting Vic.Tas.

Jay commenced his Lifeline training in September 2018.

Since January, he has spent three hours each week answering calls.

“The sense of helping another person work through their issues and go from potential catastrophe to having a plan and some hope in their lives is remarkable,” Jay said.

“I never thought I’d have the skills to do that before the Lifeline training.”

Lifeline volunteers come from a diverse range of backgrounds, but all have one thing in common – a sense of empathy that allows them to listen and respond warmly to the concerns of others.

Jay is currently studying psychology and has volunteered for many local charities in the past.

“To have the opportunity to be involved in someone’s life at that pointy end, when they are experiencing crisis, is a privilege,” he said.

“Many of us have or will experience mental health issues in our lifetime.”

“Volunteering gives you the opportunity to be there for someone when they need it most.”

Jay and his fellow Lifeline volunteers provide crisis support to people who are overwhelmed and need to reach out and talk to someone.

A person can experience crisis for many reasons, such as a relationship breakdown, loss of employment, the loss of a loved one, violence, trauma or the onset of mental health issues.

Lifeline volunteers are trained to guide someone through a situation, give them strategies to cope and provide some perspective.

Lifeline Melbourne accepts calls from all around Australia.

Find out more about becoming a Lifeline Melbourne volunteer.

Related News

As a leading provider of alcohol and other drug treatment services to the Victorian community, Uniting Vic.Tas fully endorses the recommendations by …

The ongoing impacts of COVID have left many small businesses struggling. To help businesses as they get back on their feet, the …

Always able to support herself, Jhez’s world turned upside down in 2009. She was 7 months pregnant with her first child, but …

The $100 a fortnight cut to the JobSeeker payment will force more people into poverty and place even greater pressure on emergency …

CEO Easter message 2021

Easter is for many a time of reflection and the hope for renewal. And for Christians, it is the most important celebration …

31 March 2021 is International Transgender Day of Visibility. Uniting stands with our partnering organisations at the Centre for Excellence in Child …