Feedback, complaints and compliments
External Advocacy and complaints services

A helping hand when you have your say.

If you want to, you can ask a family member, friend or an independent advocacy/complaint service to help provide feedback or make a complaint.

Independent advocacy and complaints services.

Independent advocacy services play an important role in ensuring your rights are respected and safeguarded. They are there to support you when you want to raise an issue with us. They’ll be with you every step of the way, holding us to account and making sure that your concerns are taken seriously.

There are a range of advocacy and complaints services. The one most appropriate for you will depend on the service(s) you access.

Independent advocacy and complaints services

Aged Care Quality & Safety Commission
1800 951 822
[email protected]
agedcarequality.gov.au

Carers Australia
1800 242 636
carersaustralia.com.au

My Aged Care
1800 200 422
myagedcare.gov.au

Older Persons Advocacy Network (OPAN)
1800 700 600
opan.com.au

Seniors Rights Victoria
Information and support relating
to elder abuse
1300 368 821
[email protected]
seniorsrights.org.au

National Customer Service Line (NCSL)
Addressing concerns regarding employment
services providers
1800 805 260
[email protected]
jobaccess.gov.au/complaints/ncsl

Complaints Resolution and Referral
Service (CRRS)
For users of Disability Employment Services (DES) & Australian Disability Enterprises (ADEs)
1800 880 052
jobaccess.gov.au/complaints/crrs

Disability Services Commissioner
1800 677 342
[email protected]
odsc.vic.gov.au

NDIS Quality and Safeguards Commission
1800 035 544
[email protected]
ndiscommission.gov.au

National Disability Abuse and Neglect
Hotline
1800 880 052
[email protected]
jobaccess.gov.au/service-providers/makingcomplaint-and-reporting-abuse-and-neglect

National Disability Insurance Agency (NDIA)
1800 800 110 (free-call from landlines)
[email protected]
ndis.gov.au

Office of the Public Advocate
1300 309 337
publicadvocate.vic.gov.au/about-us/contact-us

Commission for Children and Young People
1300 782 978
[email protected]
ccyp.vic.gov.au

Department of Health & Human Services
1300 884 706
[email protected]
dhhs.vic.gov.au/making-complaint

Commissioner for Children and Young People Tasmania
03 6166 1366
[email protected]
childcomm.tas.gov.au

Department of Communities
1300 135 513
[email protected]
communities.tas.gov.au/about-us/contact-us

Department of Education & Training – Early Childhood
1300 307 415
[email protected]
education.vic.gov.au/about/contact/Pages/complaintslanding.aspx

Education and Care – Department of Education Tasmania
03 6165 5433
[email protected]
education.tas.gov.au/about-us/contacts/

Mental Health Complaints Commissioner
1800 246 054 (free-call from landlines)
[email protected]
mhcc.vic.gov.au

Council to Homeless Persons
1800 066 256 (free-call from landlines)
[email protected]
chp.org.au

Ombudsman Victoria
03 9613 6222
1800 806 314 (regional only)
ombudsman.vic.gov.au

Ombudsman Tasmania
1800 001 170
[email protected]
ombudsman.tas.gov.au

Department of Social Services (DSS) Complaints
1800 634 035
[email protected]
dss.gov.au

Victorian Civil & Administrative Tribunal (VCAT)
1300 079 413
[email protected]
vcat.vic.gov.au

Consumer Affairs
1300 55 81 81
consumer.vic.gov.au/contact-us

Health Complaints Commissioner
1300 582 113
[email protected]
hcc.vic.gov.au

Office of the Australian Information Commissioner
1300 363 992
[email protected]
oaic.gov.au

Get in touch

Speak to us.

Our team are ready to help.

Call us on
(03) 9192 8100