A helping hand when you have your say.
If you want to, you can ask a family member, friend or an independent advocacy/complaint service to help provide feedback or make a complaint.
Independent advocacy and complaints services.
You can ask a family member, friend, or an independent advocacy/complaint body to help you give us your feedback.
Independent advocacy agencies play an important role in protecting your rights and interests. They can help you give us your feedback and make sure we hear and respond to your concerns.
There are different advocacy and complaints services depending on what help you need. If services do not have specific contacts listed, then refer to ‘General contacts’ section below.
Independent advocacy and complaints services
Carers Tas
Phone: 03 6144 3700
Email: [email protected]
carerstas.org
Carers Vic
Phone: 1800 514 845
Email: [email protected]
carersvictoria.org.au
Complaints Resolution and Referral Service (CRRS)
Phone: 1800 880 052
jobaccess.gov.au/complaints/crrs
Disability Services Commissioner
1800 677 342
[email protected]
odsc.vic.gov.au
Disability Gateway
Phone: 1800 643 787
Email: [email protected]
disabilitygateway.gov.au
Disability Services Commissioner (Vic)
Phone: 1800 677 342
Email: [email protected]
odsc.vic.gov.au/
National Disability Abuse and Neglect Hotline
Phone: 1800 880 052
Email: [email protected]
jobaccess.gov.au/complaints/hotline
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Email: [email protected]
ndiscommission.gov.au
Department of Education & Training – Early Childhood
Phone: 1300 307 415
Email: [email protected]
https://www.vic.gov.au/make-complaint-early-childhood-services-regulatory-authority
Education and Care – Department of Education Tasmania
Phone: 1800 816 057
Email: [email protected]
https://www.decyp.tas.gov.au/about-us/contacts/
National Customer Service Line (NCSL)
Phone: 1800 805 260
Email: [email protected]
jobaccess.gov.au/complaints/ncsl
Commissioner for Children and Young People (Tas)
Phone: 1800 000 123
Email: [email protected]
childcomm.tas.gov.au
Commission for Children and Young People (Vic)
Phone: 1300 782 978
Email: [email protected]
ccyp.vic.gov.au
Department for Education, Children & Young People (Tas)
Phone: 1800 816 057
Email: [email protected]
decyp.tas.gov.au
Department of Families Fairness & Housing (Vic)
Phone: 1300 884 706
Email: [email protected]
feedback.dhhs.vic.gov.au
Kids Help Line
Phone: 1800 551 800
Email: [email protected]
kidshelpline.com.au
kidshelpline.com.au/get-help/webchat-counselling
Council to Homeless Persons
Phone: 1800 066 256
Email: [email protected]
chp.org.au
Homes Tasmania (Housing Connect)
Phone: 1800 800 588
Email: [email protected]
homestasmania.com.au
Consumer, Building and Occupational Services (Tas)
Phone: 1300 654 499
cbos.tas.gov.au
Crisis Accommodation (Vic)
Phone: 1800 825 955
services.dffh.vic.gov.au/getting-help
Homes Tasmania (Tenancy and maintenance)
Phone: 1300 665 663
Email: [email protected]
homestasmania.com.au
Housing Registrar (Vic)
Phone: (03) 7005 8984
Email: [email protected]
vic.gov.au/housing-registrar
Tenants’ Union of Tasmania
Phone: 03 6223 2641 or 1300 652 641
Email: [email protected]
tutas.org.au
Tenants Victoria
Phone: 1800 068 860
Email: [email protected]
tenantsvic.org.au
Access Mental Health Helpline (Tas)
Phone: 1800 332 388
health.tas.gov.au
Mental Health and Wellbeing Commission (Vic)
Phone: 1800 246 054
Email: [email protected]
mhwc.vic.gov.au
Victoria Mental Illness Awareness Council (VMIAC)
Phone: (03) 9380 3900
Email: [email protected]
vmiac.org.au
Consumer Affairs (Tas)
Phone: 1300 654 499
cbos.tas.gov.au
Consumer Affairs (Vic)
Phone: 1300 55 81 81
https://www.consumer.vic.gov.au/
Department of Social Services (DSS) Complaints
Phone: 1800 634 035
[email protected]
dss.gov.au
Equal Opportunity Tasmania
Phone: 1300 305 062
Email: [email protected]
equalopportunity.tas.gov.au
Health Complaints Commissioner (Tas)
Phone: 1800 001 170
Email: [email protected]
healthcomplaints.tas.gov.au
Health Complaints Commissioner (Vic)
1300 582 113
[email protected]
https://hcc.vic.gov.au/
Office of the Public Advocate (Vic)
1300 309 337
https://www.publicadvocate.vic.gov.au/
Office of the Public Guardian (Tas)
Phone: 1800 955 772
Email: [email protected]
publicguardian.tas.gov.au
Ombudsman Tasmania
Phone: 1800 001 170
Email: [email protected]
ombudsman.tas.gov.au
Ombudsman Victoria
1800 806 314
ombudsman.vic.gov.au
Privacy Commissioner within the Office of the Australian Information Commissioner
1300 363 992
[email protected]
https://www.oaic.gov.au/
Tasmanian Civil & Administrative Tribunal (TASCAT)
Phone: 1800 657 500
Email: [email protected]
tascat.tas.gov.au
Victims of Crime Commissioner (Vic)
1800 010 017
[email protected]
www.victimsofcrimecommissioner.vic.gov.au
Victims of Crime Service (Tas)
Phone: 1300 300 238
Email: [email protected]
justice.tas.gov.au/victims/services/victims-of-crime-service
Victorian Civil & Administrative Tribunal (VCAT)
1300 079 413
[email protected]
vcat.vic.gov.au
Victorian Equal Opportunity & Human Rights Commission (VEOHRC)
1300 292 153
[email protected]
https://www.humanrights.vic.gov.au/