Tell us what you think.
Your feedback is vital. We can do more of what we are getting right and improve in ways that will be useful for you.
When you share your feedback – compliments, suggestions and complaints, we can do better. That means you get the support you need.
We promise that anything you raise with us will be dealt with quickly, and we’ll keep you informed about how we are taking it on board.
If you have feedback, a compliment, suggestion or a complaint, there are several ways you can contact us. Use the downloadable form or online form. There is also a complaint form at the back of the consumer handbook.
We welcome compliments and suggestions to help us continue providing quality services. Where appropriate, we’ll forward compliments to staff and management and provide you with the outcome of any decisions made regarding your feedback and suggestion(s).
We’re committed to resolving your complaints. If you make a complaint, we will:
- Investigate the complaint and keep you informed throughout the process
- Act with fairness, objectivity and manage the complaint with professionalism
- Provide you with a response on completion of our investigation.
If you feel the issue hasn’t been resolved to your satisfaction, you can raise your concern with an independent advocacy/complaint service.
Talk to us. We're listening.
If you want to provide feedback or have a complaint, you can do so in the following ways:
130 Lonsdale Street
Get in touch
If you want to provide feedback about our programs and services, we’d like to hear from you.