Helping you understand your rights and responsibilities.
It's important to us that you know your rights and responsibilities. That's part of our commitment to providing you with quality services.
Your rights and responsibilities.
Your rights
As a Uniting consumer, you have the right to:
- Be treated with respect and dignity and feel welcome regardless of ethnicity, faith, age, disability, culture, language, gender identity or sexual orientation
- Receive services in a safe and secure environment free from abuse and neglect
- Be given information on your rights and responsibilities in an accessible language and format
- Have your privacy and confidentiality respected and protected
- Have access to your personal information held by Uniting
- Be informed, consulted and encouraged to take an active role in decisions made about you
- Make a complaint knowing you will be listened to respectfully, taken seriously and responded to promptly
- Give feedback on ways you believe Uniting and its programs and services can be improved.
- Treat other consumers, staff and volunteers with respect and behave in a non-violent, non-threatening manner
- Participate in any activities in accordance with the policies, rules and guidelines of the service
- Attend scheduled appointments or notify staff members in good time if you are unable to attend
- Work towards the achievement of any plans and goals you have agreed to
- Not be under the influence of alcohol and/or drugs
- Not bring any illegal items or substances onto Uniting premises
- Have regard for your personal safety and that of others
- In an emergency, follow reasonable clear directives from Uniting staff.
Call us on
(03) 9192 8100