Become a Lifeline telephone Crisis Supporter and help us provide Australians experiencing emotional distress with access to 24-hour crisis support and suicide prevention services.
Uniting Vic.Tas is a trusted delivery partner of Lifeline Australia in Melbourne and Ballarat.
When you volunteer with Uniting, answering the phones as a Lifeline Crisis Supporter, you become part of both the Lifeline and the Uniting communities.
A Lifeline Crisis Supporter is a volunteer phone responder who empowers vulnerable people towards a better future.
Helping people in crisis and suicide prevention is an important and challenging job.
We are dedicated to keeping both our Crisis Supporters, and our callers, safe and supported. Our comprehensive training prepares our volunteers to navigate the calls successfully and empathetically whilst making the role valuable and rewarding.
Register your interest in becoming a Lifeline phone responder and we’ll get in touch to discuss.
We encourage you to attend an info session to explore the detail and the commitment
required, and meet experienced people who can answer your questions. Upcoming session dates and locations can be found here.
Once you decide you are ready to join our team of crisis supporters, you'll need to complete
an application. On meeting the initial criteria, you'll be invited for an interview. Successful
candidates will be accepted to begin training at the next opportunity.
Over a twelve-week period you’ll attend a mix of E-learning modules and group sessions.
16 hours of practical experience, completed across 8 weeks. Through a combination of observation and supervised shifts on the phone, you’ll continue to learn. We’ll provide ongoing constructive feedback and you’ll have the opportunity to share experiences and challenges with other students in a group setting.
56 hours of logged calls completed across the remainder of your first 12 months with us. You’ll have continued supervision with ongoing support whilst you put your learnings into practice and build your experience.
You will now have completed the Lifeline Crisis Supporter Workplace Training (CSWT) course
and will officially be an accredited Volunteer Crisis Supporter.
To maintain your accreditation, you will complete 8 hours of logged calls per month and ongoing professional development modules.
Accredited Crisis Support Skill Set Training (CHCSS00113) is delivered on behalf of Lifeline Australia RTO 88036, by Uniting Vic.Tas.
Upon completion of the Lifeline Crisis Supporter Workplace Training (CSWT) course, you will obtain a nationally recognised Statement of Attainment in the following Units of Competence:
• CHCCCS003 Increase the safety of individuals at risk of suicide
• CHCCCS019 Recognise and respond to crisis situations
• CHCCCS028 Provide client-centred support to people in crisis.
At Uniting, we are committed to ensuring a safe environment for all.
We’ll ensure you are supported throughout your training, and beyond. We recognise both the reward and challenge of this role and have practices in place to keep you safe. Debriefing with experienced crisis supporter workers is a constructive and essential part of the way we operate. Our caring and dynamic team will help you make the impact you seek.
To become an accredited Lifeline Crisis Supporter requires a financial outlay. This differs according to where the training is delivered. Uniting subsidises the cost of training, however a contribution towards the course is required.
We know this training is an investment for you, both in time and money. We also know that volunteering with Lifeline can change your life.
Hear the real story
Volunteer Week 2021
“Listening to people is an essential skill to have in this role,”
Hear the real story
We value our Volunteers
To have the opportunity to be involved in someone’s life at that pointy end, when they are experiencing crisis, is a privilege,”