Emergency Relief services

Food and practical support to help you get back on your feet

What we offer

We will be there for you when you need it most.  If you are experiencing financial hardship, we can provide practical resources and guidance.

Emergency Relief is available across Victoria and Tasmania.

With dedicated and compassionate staff and volunteers, we provide a safe, welcoming environment where you will be heard and respected.

We can offer support such as:

  • Food
  • Personal care items
  • Material aid
  • Financial support
  • Links to other services

Operations affected by COVID-19 

Our Emergency Relief services’ normal operations have changed in some areas to help keep everyone safe during the COVID-19 pandemic. Please see the current operating hours below and phone first to check how Emergency Relief is currently being delivered.

Emergency relief locations

South and East Melbourne

Mount Waverley
(03) 9051 3000
321 Ferntree Gully Road, Mount Waverley
Monday, Tuesday, Wednesday, Thursday, Friday 9am-5pm
Please phone for appointment

East Burwood
(03) 9803 3400
220 Burwood Highway, East Burwood
Monday, Tuesday, Wednesday, Thursday 9.30am-1pm (phone service after 1pm)
Please phone for appointment

Ringwood
(03) 8870 4020
291A Maroondah Highway, Ringwood
Monday, Tuesday, Wednesday, Thursday, Friday 9am-5pm
Please phone for appointment

Prahran
(03) 9692 9500
211 Chapel Street, Prahran
Monday, Tuesday, Wednesday, Thursday 9.30am-12.30pm

South Melbourne
(03) 9690 1188
317-329 Dorcas Street, South Melbourne
Wednesday, Thursday 10am-2pm
Please phone for appointment

North and Western Melbourne

Broadmeadows
(03) 9351 3600
413 Camp Road, Broadmeadows
Normal hours: Monday, Tuesday, Wednesday, Thursday, Friday 9.30am-12.30pm
Covid 19: Not seeing clients on site, call the office to arrange home delivery during these hours:
Monday, Tuesday, Wednesday, Thursday, Friday
9.30am-12.30pm

St Albans
(03) 9366 4302
Tin Shed
St Albans Community Club
309a Main Road East, St Albans
Tuesdays 10am-1pm
Temporarily closed

Sunshine
(03) 9311 5900
32 Withers Street, Sunshine
Tuesday, Wednesday, Thursday, Friday 10am-12.30pm
Temporarily closed

Footscray
(03) 9689 3515
302 Barkly Street, Footscray
Wednesday, Thursday, Friday 9.30am-4pm
Please phone for appointment

Werribee
(03) 9051 2000
19 Duncans Road, Werribee
Monday, Tuesday, Thursday, Friday 10am-2pm

Regional Victoria

Wodonga
(02) 6048 6900
177 Beechworth Road, Wodonga
Monday, Tuesday, Wednesday, Thursday Fri 9.30am-12.30pm

Central Bendigo
(03) 5443 4972
25 Forest Street, Bendigo
Monday, Tuesday, Thursday, Friday  10am-3:45pm (closed 12:15-1:30pm)

Kangaroo Flat 
(03)5443 5458
Cnr Church and Camp Streets, Kangaroo Flat
Tuesday, Friday 10am-1pm
Temporarily closed

Ballarat
(03) 5332 1286
105 Dana Street, Ballarat
Appointments available Monday, Tuesday, Thursday, Friday
Please phone for appointment

Grovedale
(03) 4210 1100
The Albert Renshaw Building
272 Torquay Road, Grovedale
Monday, Wednesday, Friday 9:30am-12pm
Please phone for appointment

Norlane
(03) 5278 8492
10 Wendover Avenue, Norlane
Monday, Tuesday, Thursday, Friday 9:30am-12pm
Please phone for appointment

Winchelsea
0419 535 490
34 Hesse Street, Winchelsea
Please phone for appointment

Horsham
1800 195 114
185 Baillie Street, Horsham
Monday, Tuesday, Wednesday, Thursday Friday 9am-5pm

Sale
(03) 5144 7777
126 Raymond Street Sale 
Monday, Wednesday, Friday 9.30am-4pm
Please phone for appointment

Tasmania

Hobart
(03) 6234 1296
58 Melville St, Hobart
Monday, Wednesday, Friday 11am-2pm
By phone appointment only please call during these times:
Monday: 11am – 4pm
Tuesday: 10am – 1.30pm
Wednesday: 11am – 2pm
Thursday: 9.30am – 12.30pm and1pm - 4pm
Friday: 10am – 2pm

Glenorchy
(03) 6234 1296
98 Grove Road, Glenorchy
Monday, Thursday 1pm–4pm
By phone appointment only please call during these times:
Monday: 11am – 4pm
Tuesday: 10am – 1.30pm
Wednesday: 11am – 2pm
Thursday: 9.30am – 12.30pm and 1pm - 4pm
Friday: 10am – 2pm

Bridgewater
(03)6234 1296
Greenpoint Plaza, 22-28 Greenpoint Road, Bridgeport
Thursday 9.30am-12.30pm
By phone appointment only please call during these times:
Monday: 11am – 4pm
Tuesday: 10am – 1.30pm
Wednesday: 11am – 2pm
Thursday: 9.30am – 12.30pm and 1pm - 4pm
Friday: 10am – 2pm

Gagebrook
(03) 6234 1296
10 Tottenham Rd, Gagebrook
Tuesday, Friday – 10am-1.30pm
By phone appointment only please call during these times:
Monday: 11am – 4pm
Tuesday: 10am – 1.30pm
Wednesday: 11am – 2pm
Thursday: 9.30am – 12.30pm and 1pm - 4pm
Friday: 10am – 2pm

Get in touch

Contact us to find out more about free and confidential services available in your area.

Our Emergency Relief services’ normal operations have changed in some areas to help keep everyone safe during the COVID-19 pandemic. Please see the current operating hours below and phone first to check how Emergency Relief is currently being delivered