Get in touch
We’re here for you.
Together, we can support you to achieve your goals and enjoy financial security.
Call us on
(03) 9192 8100
Someone to talk to
in tough times.
Get the support you need to achieve financial security.
Financial counselling
Get back on your feet, financially
If you’re experiencing financial difficulties, you can access our range of free counselling programs in Victoria and Tasmania.
Working closely with you, our financial counsellors will independently assess your finances and identify options to manage your situation.
This may include considering your:
Income
- Employment income
- Government payments
- Child support
- Investments
- Superannuation
Expenses
- Rent
- Home loan repayments
- Household bills
- Phone/internet
- Grocery shopping
- Medications
- Insurance
- Car maintenance
- Education
Assets
- Family home
- Investment property
- Vehicle
- Savings
- Superannuation
- Work equipment
Debts
- Payday loans
- Buy now, pay later
- Personal loans
- Credit card
- Car loans
- Government debt
- Tax debt
- Fines
- Utility debts
We can:
- Support you to prioritise your bills and debts
- Provide information on rules and laws about payment obligations
- Discuss what creditors can and can't do regarding assets and property
- Assist you to negotiate with creditors and make payment plans
- Create necessary letters or legal documents
- Suggest options to deal with debts, including information on benefits and entitlements
- Access referrals to other specialised sources
We can't:
- Take over your finances
- Judge you on how you manage your money
- Offer investment advice
- Prepare or lodge tax returns
- Pay your bills
- Provide emergency relief or material aid.
Cant find a location in your area? Call the National Debt Hotline on 1800 007 007.
