Someone to talk to
in tough times.

Get the support you need to achieve financial security.

Financial counselling

Get back on your feet, financially.

If you’re experiencing financial difficulties, you can access our range of free counselling programs in Victoria.

Working closely with you, our financial counsellors will independently assess your finances and identify options to manage your situation.

This may include considering your:

Income

Expenses

Rent
Home loan repayments
Household bills
Phone/internet
Grocery shopping
Medications
Insurance
Car maintenance
Education

Assets

Debts

Payday loans
Buy now, pay later
Personal loans
Credit card
Car loans
Government debt
Tax debt
Fines
Utility debts

We can:

Support you to prioritise your bills and debts
Provide information on rules and laws about payment obligations
Discuss what creditors can and can't do regarding assets and property
Assist you to negotiate with creditors and make payment plans
Create necessary letters or legal documents
Suggest options to deal with debts, including information on benefits and entitlements
Access referrals to other specialised sources.

We can't:

Take over your finances
Judge you on how you manage your money
Offer investment advice
Prepare or lodge tax returns
Pay your bills
Provide emergency relief or material aid.

Cant find a location in your area? Call the National Debt Hotline on 1800 007 007.

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Get in touch

We’re here for you.

Together, we can support you to achieve your goals and enjoy financial security.

Call us on 1300 882 035 in Hume Merri-bek or 1800 685 682 in Banyule, Darebin, Nillumbik, Whittlesea or Yarra. If you live outside of these areas call the National Debt Hotline on 1800 007 007.