Support to maintain your independence.
Having support and a good social connection helps you stay well, connected, and independent.
Home and Community Care Program
Tailored support for your independence.
The Home and Community Care Program helps you access the support you need to optimise your health and wellbeing, while maintaining or regaining your independence and remain active in the community.
Home and Community Care can provide support for you to remain independent. Services are integrated so care can be tailored to meet your needs and changing circumstances.
What we can support you with
We can help you with daily chores, occasional jobs around the home, or making daily life easier and safer. This may include maintenance related to safety security and access, minor works – help with managing mobility issues to move safely around the house, such as installing grab rails or checking smoke alarms.
We’re also here to help you keep doing the things you enjoy and stay in touch with others with planned activities, one on one support, home visits, personal care (where available) and information or referrals to other services.
Supports offered include:
- Domestic assistance: Daily chores and occasional jobs around the home
- Cooking program: Help to prepare and store meals
- Simplify and organise: Help to declutter and tidy your belongings
- Managing mobility and safety: Safety and security around the home, such as installing grab rails or checking smoke alarms
- Social activities: Group activities to keep you connected to your community
- Volunteer support and home visits: Companionship and assistance when you need it most
- Respite: Help with respite to care for a loved one
- Personal care: Personal care and hygiene support
- Living at Home Assessment: A holistic assessment to understand your needs before developing a care plan
- Information or referrals to other services: Learn about the supports provided by allied health and other community services providers.
Home and Community Care is a needs-based program and services may vary from region to region. Contact your local team to explore options to support your health and safety needs.
Who can access Home and Community Care?
After a personalised assessment, we can help you and your family or carer identify your needs and choose the right mix of services to help you live as independently as possible. Regular reviews ensure the services that you receive are relevant and meet your changing needs.
To be eligible for this service you must be:
- Under age 65 (or under 50 for Aboriginal and Torres Strait Islanders)
- And at risk of losing your independence due to disability, chronic medical condition or mental health challenge.
Home and Community Care is a needs-based program and eligibility does not guarantee access. Services vary from region to region.
Contact your local team to explore options to support your health and safety needs through the program.
How much does it cost?
Fees:
- vary depending on the service provided
- are discussed during assessment
- are confirmed before service commences.
Service | Low fee (maximum) | Medium fee (maximum) |
| Community Care | $14/hour | $28/hour |
| Property Maintenance | $14/hour plus cost of materials | $28/hour plus cost of materials |
| Planned Activity Group | $10/session plus cost of meal if provided | $20/session plus cost of meal if provided |
| Delivered Meals | Nil* | Nil* |
| Assessment | Nil | Nil |
| Flexible Service Response – Social Support; Outreach | Nil | Nil |
| Volunteer-led activities | Nil | Nil |
| Linkages – Case Management | Nil | Nil |
| Linkages – Brokerage | Fees are based on the HACC PYP service delivered as above. |
*No fee is charged for meal delivery. Consumers are responsible for the full cost of the meal. Fees will be assessed during intake and service will be provided regardless of your financial situation and/or inability to pay the fee.
Billing Schedule
You will receive a monthly bill for all services provided in the previous month. On the invoice description, it will note the date of service provided.
For any queries regarding what you have been invoiced or assistance in making payment, you can contact our Accounts Receivable team on 03 9051 5100 or email [email protected].
Home and Community Care assessments
Regular assessments can help meet your changing needs.
We can help you and your family or carer identify your needs and choose the right mix of services to help you live as independently as possible. You will receive an individual care plan, with scheduled reviews so that your care plan changes with your changing needs.
A Living at Home Assessment is an in-depth holistic view into your daily life, with the goal to explore ways to live independently and remain active in your community.
The Living at Home Assessment establishes your eligibility to receive Home and Community Care funded services and supports referrals as appropriate.
If you have more complex support needs, you can access case management through linkages.
Linkages can help you access services to develop your skills and build your capacity towards independent living. Linkages also support you if you are transitioning to another funded service under National Disability Insurance Scheme or My Aged Care.
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Get in touch
Let us become part of your support circle.
For Melbourne Metro call 1300 583 145.
For Gippsland call 03 9051 7000.
For Ballarat call 03 5332 1286.
For Wimmera & Horsham call 03 5362 4000.
Or fill out an online enquiry form below.