A place to call home for Julie and her Daisy.

After being told she was no longer welcome at her shed accommodation where she was “living like a dog” Julie*, 51, packed up her minimal possessions, grabbed her dog Daisy* and walked into Uniting Wimmera, desperate for help.

There, Julie was referred to our Street to Home program, where she was connected with Uniting outreach worker Glenn. Glenn helped source temporary accommodation for Julie while continuing to search for a more permanent solution for her.

Glenn helped Julie and Daisy move all their belongings, supplied them with food, and visited every few days to check up on them. “He was the only one I had the whole time I was homeless. He’d find me accommodation, always,” Julie says.

Julie says Glenn went out of his way to do everything he possibly could. “He tried all avenues; he didn’t give up. He would try something else. When he was told no, he kept on going.”

Within months, Julie received a permanent housing offer thanks to Glenn’s relentless determination. “That was life changing,” says Julie.

When she first found herself homeless, Julie had reluctantly relied on her ex-partner for support. Her mother had sadly passed away, her landlord wanted her rental property back to do renovations, and she was unable to find accommodation in her hometown.

“I never thought that I would ever be homeless, and if I ever saw a homeless person I would think … you need to be more proactive. I was being proactive, but nothing was falling into place,” Julie says.

Three months went by, and Julie hadn’t found anywhere to live. She turned to the father of her two children out of desperation and moved herself and Daisy into a small shed on his property. The shed was devoid of the most basic of living facilities: no toilet, no shower and no kitchen.

“I could go inside once a week maybe and have a shower if I got lucky,” Julie says of her access to the main property’s facilities. “I felt like I was living like a dog.”

The whole nine months she was at her ex-partner’s property Julie felt unwelcome, as if her presence was frowned upon. One morning, she was told, “I don’t want to see you here tomorrow” and was given 24 hours to leave the shed. Feeling helpless, she sought out Uniting’s homelessness support.

Even though Daisy was an obstacle to accessing housing, Julie refused to part with the dog who had become her lifeline after her mother’s death. “I have always struggled with mental health,” Julie says.

“I felt like Daisy was the only thing keeping me here on this earth, and under no circumstances was I prepared to give her up.”

Glenn understood how important Daisy’s companionship was to Julie and never allowed Daisy impact Julie’s accessibility to housing.

In addition to supporting Julie’s housing journey, Glenn provided constant emotional support to keep her spirits high. He would frequently visit her, take her for coffee and keep her morals up by telling her, “You know it will work out … don’t know when, but you know it will happen.”

“I’m lucky he’s so good at what he does,” Julie says.

Now settled into her new neighbourhood, Julie spends time grabbing coffee with her neighbours and taking Daisy for walks.

“I feel like they’ve accepted me for who I am, and not the things that have happened,” Julie says of her new neighbourhood’s embracement of her.

“I’m happier than I’ve ever been before.”

*The names of people (and animal) in this article have been changed to respect their privacy.  

From judgment to compassion: Ophelia’s story.

Content Warning: This story contains mention of sexual and physical abuse, suicide and drug use.

“It’s like you’re in a fire and you’re pouring gasoline over yourself. You’re suffering, and you want it to stop and you don’t know how … but you’re continually adding fuel to the fire.”  

By 13 years of age, Ophelia* had faced enough trauma to last a lifetime. After experiencing sexual abuse and family violence at the hands of her mother’s partner, she turned to drugs as a way to cope.

“Home was just not a place I wanted to be,” Ophelia laments. “I think I had [made] three suicide attempts by the time I was 18.”

“I didn’t have this sense of belonging, and when I took drugs I felt connected.”

“There was also a lot of stuff that was happening in the background that I was having to absorb, [and] I didn’t really have language for understanding,” Ophelia says of what drove her to use drugs.

As she got older, drugs continued to provide solace when she experienced family violence and further sexual abuse in her own relationships. This began a perpetual cycle with drug use.

“I was in three different relationships that were family violence, and I would often find that [drug use] was my coping mechanism.”

Ophelia says people often forget that drug use is a health and mental health issue, as people seek solutions for problems that feel insurmountable.

“Sometimes the drugs are like your safety. That’s how you feel safe because you don’t know how to solve your own problems, or you don’t have the tools or the skills or the resources to solve your own problems,” Ophelia says.

“When I was spiraling, I just didn’t have the capacity to make any kind of good choices. And I think people often are sitting on the outside of that and just think, what the hell’s wrong with this person?”

In 2015, Ophelia says she started using ice consistently. Within a year, she had “developed a pretty intense habit” and was partaking in poly substance use, taking five or six substances at once.

During a seven-year relationship with a prolific ice user, her drug use increased to 4–5 days a week, leading to several “close call” overdoses. Ophelia was initially surprised by how drug-dependent her partner was because he didn’t conform to the stereotypical image of an ice user.

“I had this perception of people who use drugs as being quite noticeable that there were issues,” Ophelia admits.

“It kind of threw me a bit … he was not the person he’d been 10 years ago. His life had derailed but when I saw him, he didn’t look like he was completely derailed.”

When Ophelia reported her partner to the police for family violence and sexual assault, she found her accusations weren’t taken seriously after disclosing her illicit drug use.

The police’s line of questioning and tone completely shifted, “I’d call it more ‘interrogated’,” she says.

“They got a little bit aggressive to try and give me a bit of an idea about what it would be like going to court, where I’m being aggressively cross-examined by my ex-partner’s lawyer.”

Ophelia felt like she was being victim-blamed. “I was made to feel like because I’d taken this drug, like what did I expect to happen,” she says.

“I obviously felt deeply ashamed about that,” Ophelia says of the harmful impact of this moment on her ability to seek help in the future.

As her ice use continued, the shame followed Ophelia for several years, discouraging her from seeking the medical and counselling support she so desperately needed.

By 2019, she hit a breaking point and realised she could no longer justify her ice use, kickstarting a years long process of five-day hospital detoxes and self-withdrawal programs at home. In that time, she also found the courage to leave the partner who had been spurring on her ice use.

In 2024, she found herself going into withdrawals at home and walked to a Uniting site that happened to be on her street. There, she was referred to Uniting’s Catalyst program and counselling services.

From that moment on, “I made a promise to myself that I’m going to say yes to the right things, and no to the wrong things,” Ophelia says.

Now two years sober, Ophelia is beaming with pride at how far she’s come.

“I’m like consistently outgrowing old versions of myself and just refining who I am as a person.”

“Despite everything I’ve been through, I don’t have a bitterness to the world. I still see beauty, and I still see love.”

Learn more about Uniting’s advocacy for harm reduction

*The name of the person in this story has been changed to respect their privacy.

Uniting leads discussion for Support. Don’t Punish Day.

On 25 June Uniting hosted a sector conversation,  From judgment to compassion: Uniting for a supportive response to illicit drug use and possession.

The event was held to mark Support. Don’t Punish Day, a Global Day of Action calling for drug policies based on health, human rights and harm reduction.

The session brought together people with lived experience, frontline workers, community organisations and sector leaders to spotlight lived experience and explore what happens when our first response to drug use is health-led care and support, rather than condemnation.

In his opening address, Uniting Board Chair, Reverand Alistair Macrae, reflected on Uniting’s longstanding legacy of treating substance users with compassion, recognising the equal rights of everyone to receive the support they need, without judgement.

“Through Uniting services, we walk alongside people and families affected by alcohol and drugs every day.

“We see people facing challenges that are often complex and deeply personal, but more importantly, we see their humanity,” he said.

“Too often, people are reduced to a simple reality, rather than a complex experience of their life, and too often the voices of people who have first-hand experience of these challenges are overlooked and unheard.”

The event’s panel discussion featured lived experience and Uniting Consumer Partner Iliana Richards, Victorian Alcohol and Drug Association (VAADA) CEO Chris Christoforou, and award-winning journalist, author and commentator Luke Williams.

Moderated by Uniting Executive Director Alcohol and Other Drugs, Homelessness and Wellbeing Services, Adrian Webber, the panel explored how stigma plays out in everyday life, what helps people feel safe enough to ask for support, and how a health-focused and compassionate approach to illicit drug use is both needed and possible.

The conversation reiterated the need to reduce harmful stereotypes and stigma surrounding illicit drug use, improve access to support, and ensure our responses promote safety and inclusion for individuals, families and communities.

“Shifting the issue from being one of an individual’s failure to acknowledging that this is a broad social issue.”

“It’s a health condition and we need our health services to respond to people in real time to ensure that they can get the help when they want to,” said VAADA CEO, Chris Christoforou.

“Every drug addict has a past and every drug addict has a future,” said Journalist, Luke Williams.

“To actually reach out and acknowledge that you need support is a big deal, and to disclose to somebody like a professional that you have an addiction is an even bigger deal.

“Just getting support is so crucial for somebody with an addiction problem,” said Uniting Partner Consumer, Iliana Richards.

Learn more about Iliana’s story.

“Stories tell us the importance of care, compassion and hope for any one of us when the wheels fall off in our life,” said Uniting Board Chair Reverand Alistair Macrae.

Over the coming months, we invite the community to participate in the conversation by sharing stories like Iliana’s and including the hashtag #FromJudgmentToCompassion.

Learn more about Uniting’s harm reduction and advocacy initiatives, please visit our website or contact [email protected].

From judgment to compassion: Iliana’s story.

“I was told I’d be reported when I tried to get help.”

Iliana was around 19 when she tried methamphetamine for the first time.

“I was suffering from severe depression that’s been on and off my whole life, and I tried it with a friend,” explains the now 53-year-old, who has been diagnosed with bipolar and depression.

Never did she imagine it would turn into an addiction, with cycles of drug use linked to traumatic life-events and depressive episodes throughout her life.

Now, having been clean for seven years, Iliana says her journey to recovery was delayed due to fear of being reported to authorities, and the stigma surrounding illicit drug use.

“I did reach out for help earlier, in the first sort of year [of her third cycle of addiction], and I was pretty much stopped from speaking about it,” Iliana, who has four – now adult – children, explains.

“I was told if you continue to disclose, we’re going to have to report you.

“I learnt pretty quickly that this is not something I can talk about. I was afraid at the time, when they said they would have to report me, of losing my children.

“It was a huge barrier to getting the help that I needed.

“It’s actually quite shocking to me that when you’re ready to get help from professionals, someone that could possibly help you, you’re stopped from talking and just openly admitting, ‘hey, I’ve got a problem using ice’.”

Even when Iliana did get support, she kept her methamphetamine use hidden, telling support workers she was addicted to cannabis instead.

“There was a huge stigma attached to ice usage, especially around that time. I felt I was stopped at the gates and treated like a criminal.

“[But] when I said it was cannabis, it was looked at totally different,” she says.

Iliana says her family’s support was instrumental in her recovery.

“I understand, unfortunately, that some people don’t have family for support, and I just can’t imagine how hard that would be for them,” she says.

“Having support from my family and from my kids is probably the most important thing in the world to me. It kept me on track, kept me focused once I’d made the decision that there was not going to be any more relapses.

While Iliana says she will always struggle with her mental health, she says her coping skills are much stronger thanks to Uniting’s Catalyst program, and through natural highs such as spending time with her family, wandering through the city, and getting out to the football and concerts.

“Being around crowds, and being around positive crowds, gives me good positive, happy feeling that I get naturally now – something that I was not able to do before in the past,” she says.

“They’re long-gone years now. I feel like I have control of my life back.”

Learn more about Uniting’s advocacy for harm reduction.

Support in their greatest hour of need.

Tash was lying in a hospital bed, recovering from an emergency c-section, when outreach worker Glenn told her Uniting had secured her family permanent housing.   

“No more tents, no more cabins, no more anything. It was just something that was ours,” Tash says.

For Tash, the news was a glimmer of hope in an extremely stressful situation.

Just hours earlier, her baby girl Amelia had been delivered in breach position and had been airlifted to Sunshine Hospital, while she remained in Horsham Hospital unable to fly.

Now in her new home with partner Jayden, 3-month-old Amelia and the family’s two dogs and two cats, Tash says life looks very different thanks to the support Glenn and Uniting have been able to provide.

Right before the birth, Tash’s family had been living in a shed she had seen advertised on a public noticeboard – an upgrade from the tiny tent they were living in during her pregnancy. “Most of my pregnancy we lived in tents,” she says.

Tash’s family had been experiencing homelessness for several years, constantly moving from caravan parks to tents and sheds with their 4 pets Angel, Trixie, Elmo and Aquarius in tow. Jayden’s not a cat person, but after finding them abandoned in the street, he couldn’t turn a blind eye to them.

Speaking on their generosity towards others, Tash says “We’re always like that. We’d rather help people than let them struggle and not make it. Even if it bites us in the ass.”

When Jayden and Tash first started dating, Jayden was living in caravan park accommodation that Uniting had secured for him when he sought out homelessness support prior to meeting Tash. “Jayden was already homeless to start off with,” Tash says.

During this time, the couple were working in the caravan park, selling tea, coffee, sugar, dog food, and milk through a makeshift milk bar they set up for caravan residents. Other shops were two hours walk away, so Tash and Jayden created a space where caravan residents could come to them whenever they were in need.

After Jayden was attacked by a caravan resident known to them, they made the difficult decision to leave the park and move into a tent, kickstarting months of constant moving.

Tash said that without Glenn’s ongoing support and advocacy to secure them a home, they would still be living in a tent, and fears that Amelia may have been taken away from them.

“Glenn is awesome. When he found out Amelia was born, he came straight to the hospital. He got to see her within the first ten hours of life. He helped us with fuel cards so we could travel between Horsham and Sunshine hospital which is over 3 hours away. He helped with food; he helped with everything.”

Glenn remains in constant contact with the family, offering physical and moral support whenever it’s needed. Tash says that whenever they are struggling, Glenn immediately steps in and offers to provide mental health, food, and fuel support.

He’s also encouraged Tash to join a local mother’s group run by Uniting to help deal with the social isolation of being a new mum.  The weekly Beans & Babies group at Uniting Wimmera Wellbeing Centre allows mothers and carers to connect over a warm brew and share their experiences.

“With Jayden working 5 – 6 days a week and me being at home by myself with just Amelia, it’s a lot,” Tash says. “I’m hoping (Beans & Babies) will get me a little friends circle that is all mums.”

Speaking on Glenn’s ongoing impact on Tash’s family, she says “Without Glenn, we’d be stuffed.”

Help support people like Tash and Jayden by donating to Uniting’s Winter Appeal.

Uniting’s submission to the Tasmanian Government’s next Mental Health Strategy.

Download the full submission
In early May, Uniting made a submission to the Tasmanian Government’s consultation on the next Mental Health Strategy, drawing on the experience of our Tasmanian services, practitioners and leaders.
 
Our submission welcomed the Government’s focus on prevention, early support, lived experience, workforce development and a more connected system. It also emphasised that mental health reform must reach beyond clinical services alone. Community services, early learning, schools, family services, AOD programs, housing supports and family violence services all play a critical role in identifying distress early, building trust and supporting people before crisis escalates.
 
Through our consultation, staff highlighted significant barriers facing Tasmanians seeking support, including GP shortages, the cost of mental health treatment plans, limited bulk-billing options, long waitlists and service models that are difficult for people experiencing disadvantage to navigate. The submission also called for stronger early intervention for children impacted by trauma and family violence, including investment in developmentally appropriate, play-based supports such as Uniting’s proposed Play for Safety pilot for children aged 0–5.
 
We highlighted Catalyst Hobart as an example of an integrated, community-based program responding to the close relationship between mental health, trauma, substance use and social disadvantage. The submission also drew on the Child Social Exclusion Index, which shows that Tasmania has the highest prevalence of child social exclusion in Australia, reinforcing the need for place-based and early intervention approaches.
 
Uniting recommended that the next Strategy prioritise easier access, better coordination, voluntary information-sharing, community-based psychosocial supports, early childhood mental health, broader workforce development and sustainable funding for programs working across mental health, AOD, family violence, housing and child wellbeing.
Download the full submission

Above and beyond: stories from a Women’s Group that is changing lives.

Towards Equality 2020 and Beyond is a Uniting Communities for Children Hume (CfC) funded project that connects Banksia Gardens with local organisations to run three women’s groups, creating an amazing opportunity for women from diverse cultural backgrounds, including many recent migrants, to connect with their culture, learn new skills and campaign against family violence.

This helps contribute to the Uniting goal of providing care and support for people facing difficult circumstances, and building connected, child-safe communities where families from all backgrounds can thrive.

We want to celebrate the incredible work being done in this project by spotlighting some touching stories of support and advocacy in the El Amal women’s group.

In January 2025, Zahra of the El Amal (Arabic speaking) group experienced a distressing loss when over $18,000 worth of her jewellery and cash were stolen during New Year’s Eve celebrations. She had believed her cherished items would be safer with her than at home alone, but ultimately feared she would be left with nothing when police took no action due to ‘lack of evidence at the scene of the robbery.’

If experiencing this loss and financial hardship weren’t enough, Zahra’s distress was compounded by significant language barriers. She found the insurance claim process overwhelming and inaccessible. With nowhere else to go, she turned to her El Amal group facilitator Lilah for help.

Lilah provided immediate, hands-on support. She supported Zahra to lodge her insurance claim, acted as the main contact with the insurer, and managed ongoing communication and documentation over more than six months, all while ensuring Zahra understood each step and felt supported throughout.

Through persistent and relentless advocacy, the insurance company finally approved a replacement for the stolen jewellery. Without this support, Zahra would have been left with a devastating financial and emotional burden – but through the strength of her relationship and trust built with Lilah, she did not have to face the challenge alone.

Stories like Zahra’s are not isolated. Across the El Amal Women’s Group, these trusted relationships have created opportunities that extend far beyond the group itself.

Last December, the El Amal group joined with three other Arabic-speaking groups for the 16 Days of Activism campaign. They performed two powerful songs, one calling for an end to violence, and another uplifting women with messages of empowerment.

Nadia, a member of the group from Syria, brought with her a strong background as a primary school Arabic teacher. After arriving in Australia, she aspired to continue her career in education, but the process of obtaining local qualifications presented a significant barrier.

During group sessions, Nadia’s passion for teaching and her natural ability to connect with others was clear. With encouragement from her facilitator, she began exploring the idea of running Arabic classes for local children. The idea resonated throughout the group, with several mothers expressing interest in this culturally meaningful learning opportunity for their children.

The El Amal group performing at a 16 Days of Activism event.

Beginning with four students, the sessions were met with enthusiasm from both children and parents. Children remained engaged even after a full school day, and parents valued both Nadia’s teaching style and the opportunity for their children to strengthen their cultural and linguistic connections.

Through the support provided by the facilitator and her fellow group members, Nadia regained confidence in her abilities and reconnected with her identity as an educator. What began as a small idea within the group became a meaningful step toward rebuilding her career, contributing to her community and regaining a sense of purpose.

These stories highlight the impact that these Women’s Groups can have. By fostering trusted relationships and creating safe, supportive spaces, the program enables women to overcome barriers and turn aspirations into reality. In doing so, it strengthens not only individual participants, but the wider community.

*Some details such as names have been changed to maintain anonymity.

Changing Lives: The Diversity Project turns 30.

For 30 years, the Diversity Project has been supporting LGBTIQA+ youth in Shepparton, making it one of the longest running groups of its kind in regional Victoria. 

“The Diversity Project is such an important part of the queer community… being from a regional town it almost feels isolating being a young person and just navigating the world,” past participant Charlie says.     

Aimed at young people aged 12-25, the project provides social connection and support for young LGBTIQA+ people in Greater Shepparton and Moira Shire. 

“Its all about self-discovery and you get to [do] arts and crafts, eat some food [and] yap about any important things coming up in the queer community,’ says participant Axel, who credits the group for helping to build confidence and “accepting myself fully”.

“Going to Diversity is where I feel most safe” adds participant Ruby. “There is just nothing else like it.”

Watch as Charlie, Axel and Ruby share the impact the Diversity Project has had on their lives.

Learn more about our support programs for LGBTQIA+ youth.

Urgent call for winter woollies to keep communities safe and warm.

As the bitter cold sets in this winter, thousands of families across Victoria will struggle to stay warm as cost-of-living pressures puts strain on their household budgets and wellbeing.

“Every week we see at least 5 to 10 new clients who are struggling to make ends meet,” says Uniting’s Emergency Relief Coordinator in Wodonga, Catherine.

“Rising rental costs have placed many of our clients at risk of losing their housing. A significant portion of their income is consumed by rent, leaving very little for everyday living expenses, including food and utilities.

“As a result, many are unable to adequately heat their homes. The fear of “bill shock” and accumulating energy debt means they often avoid turning on heaters altogether, even during the coldest periods, further impacting their health and wellbeing.”

For many, Uniting’s Winter Blanket Appeal has become an important lifeline of support.

“The Winter Blanket Appeal supports hundreds of people in need, especially those affected by rising energy costs who are unable to adequately heat their homes,” says Catherine.

“Many of our clients live in housing with limited insulation, minimal window coverings and inadequate heating, making it difficult to stay warm during the colder months.

Access to warm blankets makes a significant difference.”

Catherine says up to 400 people each winter request blankets and winter woollies, from aged pensioners and families, to those fleeing family violence and experiencing homelessness.

“The demand for our services continues to increase,” she says. “Every day, we dig  deeper to provide urgent support when people need it most.”

Catherine highlights that even a single donation can provide vital, immediate support to someone in need.

“Your kind thought for others can help ensure that individuals and families who struggle to stay warm and sheltered will receive the basics they needed to get through a difficult time,” she says.

“For people struggling to make ends meet, on the edge of homelessness, experiencing family violence or recovering from the impact of alcohol and other drugs, the right help at the right time makes all the difference.”

Donate to Uniting’s Winter Blanket Appeal.

New budget measures fall short of providing long-term solutions to support Victoria’s most disadvantaged.

Uniting Vic.Tas welcomes the Victorian 2026/27 budget measures across homelessness, food security, financial counselling, disability inclusion, and the continuation of free kinder for all Victorian children.

However, the budget fails to provide sustainable long-term funding for vital services.

“Whilst these investments are much needed, many households are facing a far greater hardship than this budget recognises,” says Uniting CEO Carol Jeffs.

“Sadly, these measures are a drop in the ocean and do little to move the dial to reduce poverty and disadvantage in the community.

“A broad 20% rego rebate spreads $750m thinly across everyone, including those who don’t need assistance, while those families and individuals doing it tough continue to fall behind.”

Uniting adds the government’s investment of $860m to build 7,000 new social housing homes over the next decade falls significantly short of the level required to meet demand.

“Victoria is lagging behind other states and territories when it comes to providing safe and secure social housing across the state,” says Ms Jeffs.

“Infrastructure Victoria has recommended building 4,000 new social homes every year for the next 15 years to lift social housing from just 2.8% of all homes to the national benchmark of 4%.”

With 10,000 people sleeping rough on Victoria’s streets each year, according to a recent report by the Council to Homeless Persons, greater investment is needed to deliver the pipeline of new social housing.

“Without sustained investment in social and affordable housing, Victoria will continue to struggle with entrenched homelessness,” says Ms Jeffs.

Uniting acknowledges the government’s $2.7 million package to expand financial counselling services to help navigate periods of financial stress.

“We’ve seen a 15.2% increase in demand over the last year for people seeking financial counselling services across our services, with most presenting with complex financial situations including family violence, mental health issues and housing stress.”

With the November state election on the horizon, Uniting Vic.Tas implores all political parties to support policies for those Victorians who are doing it tough.

“We urge all parties to prioritise policies that genuinely target support to people experiencing poverty, trauma and disadvantage to ensure they get the help they need,” says Ms Jeffs.

Fostering a safe home environment.

After a conversation with a colleague who fosters, Sean couldn’t stop thinking about the number of young people looking for care and the trauma they experience when bounced from home to home.

It was enough to make Sean reach out to Uniting and start the process to become a foster carer himself. Once accredited, Sean had a young person come into his care.

Having now been a foster carer for 10 years, Sean shared his story in the hope of inspiring others to consider opening their home to children and young people in need.

“My favourite thing about being a foster carer is having young people around and knowing I’m doing something for them.”

“I’m providing a caring environment for a young person to live in. They can live their own lives, not looking over their shoulder.”

Space to be themselves

The young person who came into Sean’s care had moved through a number of different foster homes. This meant he was unable to establish strong friendships. Moving into a long-term placement with Sean allowed the young person to make friends and feel like a regular teenager.

“The moment I knew it was worth it was when he asked me to bring some friends over to our house. He had made connections and friendships at school.”

Another special moment was hearing laughter in the house.

“When I heard him laugh! When I heard him laugh for the first time… it gave me the warm and fuzzies.”

Mythbusting

Sean shared that some of the myths about foster carers are quite different from the reality.

“I’m single, haven’t been married, I live on my own and I’m a foster carer.”

“And you don’t have to have a big house. You just need space for the young person, at least one room, enough space for them to thrive, be comfortable and have good meals. You can have a big mansion or a small unit, as long as it’s safe that’s all a young person needs.”

Another myth Sean spoke about was around having a full-time job while being a foster carer.

“I work full time. With the support I get from Uniting, I can have respite carers and others to give me a hand when I need it.”

Have a go

“Being a foster carer has given me purpose.”

“I would tell someone who’s thinking of becoming a foster carer to have a go. Do the interview, do the training and if it’s still for you, go for it.”

Become a foster carer

Uniting Vic.Tas connecting queer youth across regional Victoria.

Over the summer of 2025/26, 25-year-old Uniting Vic.Tas consumer Ruby Wyatt-Carter ran a series of ‘Portraits of Queer GV’ workshops throughout regional Victoria, creating a safe space for young queer people to explore their connection to identity.

The project has a simple yet powerful premise – create a paper collage that portrays how you feel about your own identity as a queer youth.

After identifying a critical gap in service offerings and third spaces for queer youth in smaller regional towns, Ruby wanted to create an environment where queer youth felt welcomed and emboldened to leave the house and participate in the community, similar to the feelings of belonging and comfortability they experienced as a participant in Uniting’ Diversity Youth Group in Shepparton, a group they have been a part of since they were 15.

“Going to that group on a regular basis, like being surrounded by other queer young people, it just makes me feel so safe to be myself, like I don’t have to pretend to be anyone. I don’t have to worry about people making assumptions about me…I can just be myself in the space and feel completely safe for 90 minutes to 2 hours. It’s great and I want to spread that feeling.”

“Young queer youth in the current day, seeing what you see on the news, perhaps your parents don’t accept you [and] all the things that are going through their heads, would be something that keeps them at home,” Ruby said.

Feelings of isolation and disconnect are far too common for queer youth in small regional towns due to a lack of visibility and representation. “I live in the Moira shire … and there’s no queer anything. I have to go to Shepparton for that,” Ruby said.

The Portraits of Queer GV premise was born through Ruby’s own experience growing up queer in regional Victoria where they often turned to sketching and self-portraits to decipher thoughts around identity and sexuality. Particularly in their teen years, Ruby used self-portraits to connect to their identity and who they were, a practice they continue to this day.

After securing a grant from the Midsummer Regional Arts Program to fund the project, Ruby ran 10 workshops across the state between November 2025 to January 2026. The groups were comprised of mostly queer youth who had already been attending established Uniting Vic.Tas youth groups.

Using the medium of collaging allows participants to remain anonymous, while allowing them to “express themselves through art but remain hidden in a way”, Ruby said. Collaging is also considered a more accessible form of art for people with no artistic background, thereby removing barriers for participants who may be questioning their ability to artistically express themselves.

Core to the program’s success has been the private brainstorm session Ruby facilitates before they reach for the materials, often proving to be most participants’ favourite part of the workshop. The session invites participants to privately reflect on what makes them who they are and how they view themselves. Ruby said this helps to guide their own creative process and what they want to portray in their collage.

The program’s impact can be felt through the individual stories coming out of the workshops, including that of a frequently absentee young queer person who program facilitators were struggling to engage with. During Ruby’s workshop however, the young person was engaged and completed a minimalist monochrome collage that Ruby believes spoke volumes and revealed more feelings of emotion than other participants could reveal through overtly colourful pieces. “My main contact for the group said it was a miracle that person showed up and it’s a miracle they got that much done,” they said.

Ruby hopes that through their workshop, that young person’s engagement in youth groups was reignited, and they continue to return on a regular basis.

Since the workshops concluded, Ruby has entered some of the collages into gallery exhibitions, including the recently held Shepparton Festival, to allow participants to view their own artwork and be proud of who they are. The portraits are also set to be exhibited at The Old Auction House Gallery in Kyneton and Gippsland Art Gallery.

In addition to the exhibitions, Ruby has also compiled a book of all the participants’ portraits which are available to buy on GV Pride’s website. They invite those viewing the book to spend time reflecting on each portrait and thinking about the individual behind the collage – their thoughts, feelings and intentions behind the piece.

Ruby hopes that queer spaces in regional Victoria continue to grow and meet the demand of queer youth seeking safe spaces. “Surely there’s more gays out there”.

Uniting Vic.Tas Diversity Project Worker Georgina Poort expressed how proud their community was of Ruby’s workshops and their positive impact on queer youth in the area.

“As we head towards our thirty-year celebration of the Diversity Project, we are thrilled to see an incredible Diversity Group consumer thriving and facilitating a project that has helped our young people in Greater Shepparton see themselves in spaces and places that they wouldn’t otherwise be present in. We are so proud and inspired by Ruby and this project.”

Families at the centre: Understanding lived experience in family services.

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Research exploring consumer experiences of family services has uncovered how families navigate parenting and family violence supports, with findings highlighting both key differences in their respective journeys, and the practices that help them thrive.

In the lead-up to the Victorian Government reforms under the Strong Families, Safe Children agenda, we undertook research to:

  • Better understand consumers’ experience throughout their engagement with Uniting Family Services
  • Provide insights to guide preparation for upcoming enhancements to the family services platform.
Key findings

Interviews with 8 recent Uniting Family Services consumers in Victoria told us that:

  • Consumers experiencing family violence generally require longer, more intensive engagement, and experience greater difficulty accessing external supports
  • Consumers seeking parenting support typically find the period of support sufficient
  • Staff with high-quality communication, and a non-judgemental approach, help consumers feel understood, supported, and engaged.

The report identifies opportunities for improving services such as:

  • Implement a flexible service model to enable intensity and duration of support to adapt as needs change
  • Explore and advocate for service gaps for children impacted by family violence
  • Continue to prioritise excellent practitioner communication skills to build trust and engagement.

Read more about the Victorian Government reforms under the Strong Families, Safe Children agenda.

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Jen’s story.

In 1949, when she was just 2 years old, Jen spent 9 months at the Presbyterian Babies’ Home in Camberwell, Victoria. It was a fragmented time in her life, and one that had constantly been shrouded in shame.

For Jen, accessing Uniting’s Heritage Service was life transformative.

The Heritage Service team took Jen through records which enabled her to learn the details of the cascade of disasters that had overtaken her family, from her movements as a tiny child in a country town living with parents who were no longer able to care for her, her stay in the Home, to her finally re-uniting with her parents.

“For the first time, I could see the efforts that were made along the way to help my family and to understand something of the trauma that had brought us to such a state.

“The sensitivity, compassion and understanding that I have been shown by Uniting Heritage Service has validated my experiences.

“My history has been expanded, encompassing kindness and care, not just dislocation and loss.”

Victoria is at a critical juncture as we head to a state election later in 2026.

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Families, young people and individuals are facing intensifying pressures rooted in structural inequities across housing, financial security, social services and community infrastructure. 

These pressures are increasing demand for crisis responses, overwhelming frontline systems and undermining the aims of Victoria’s major reform agendas. The 2026–27 Budget, and subsequent priorities for the next Victorian Government, present a significant opportunity to shift from short‑term, reactive responses toward a strategic, early‑intervention approach that strengthens the foundations of wellbeing, reduces long‑term system costs, and delivers better outcomes for Victorians.

Uniting is a contemporary expression of the Uniting Church’s commitment to social justice and community care. Each year, Uniting supports tens of thousands of Victorians experiencing hardship through no fault of their own, but because systems are fragmented, inequitable or difficult to navigate. Frontline experience shows that people are not struggling in isolation; they are encountering long waitlists, rising living costs, inconsistent access to support and disconnected service pathways. These challenges are particularly acute for young people, people in regional and rural communities, and those facing compounding issues such as disability, trauma, family violence or housing insecurity.

Despite strong reform agendas across mental health, early childhood, family services, family violence and housing, many ambitions will not be realised without strengthened early intervention infrastructure and service capacity. Weaknesses in system navigation, workforce stability, service continuity, local access and cross‑system coordination continue to push people into crisis pathways that are significantly more costly and less effective than earlier, preventative responses. Closing the gap between reform intent and lived experience requires coordinated investment in both system design and delivery capability.

To respond to these challenges, Uniting recommends four priority reform packages, supported by a series of portfolio‑specific recommendations:

A. Social Service System Navigation Package

A statewide, early‑intervention navigation function embedded across universal services, family services, allied health, The Orange Door and regional pathways. This package supports families, young people and carers to access the right supports earlier, reduces administrative burden, and prevents conditions escalating into crisis.

Read more about this package
B. Youth Wellbeing and Stability Package

A coordinated investment addressing youth housing insecurity, declining social and emotional wellbeing, shrinking youth outreach capacity and fragmented transitions through adolescence and early adulthood. The package strengthens early intervention, improves transitions from care, expands developmentally appropriate housing options and builds opportunities for belonging and connection.

Read more about this package
C. Housing Stability and Connection Package

A comprehensive response that expands safe and suitable housing, strengthens tenancy sustainment, reduces reliance on unsafe motel accommodation, funds assertive outreach—including in regional areas—and connects housing to mental health, alcohol and other drug, family violence and disability supports. Stable housing underpins all other wellbeing outcomes.

Read more about this package
D. Sustainable Community Services Sector Package

A foundational investment in the community services sector through long‑term, stable funding arrangements that reflect the true cost of service delivery, support workforce stability and capability, and provide fit‑for‑purpose infrastructure. This package ensures that early‑intervention and crisis responses can be delivered consistently, effectively and at scale, enabling reforms to achieve their intended impact over time.

Read more about this package
Together, these packages form a coherent reform agenda that strengthens early intervention, improves system integration and ensures that government investment delivers lasting value. Critically, they recognise that policy reform and service delivery capability are inseparable—without a sustainable, well‑resourced community services sector, even the strongest reform frameworks will fall short.
The choices made in the 2026–27 Victorian Budget will shape the wellbeing of communities for decades. Investing in early intervention, youth stability, housing security and a sustainable community services sector will reduce crisis demand, improve long‑term outcomes and ensure existing reforms achieve their purpose.

With strategic investment and genuine partnership, Victoria can build systems that are coordinated, accessible and centred on dignity, safety and opportunity. Uniting stands ready to work alongside government to deliver an inclusive, connected and just Victoria—where no one is left behind.

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Sustainable Community Services Package – Victorian Budget Submission.

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Invest in a sustainable community services sector that is supported by long‑term, stable funding arrangements which reflect the true cost of delivering services, enable workforce stability, and provide fit‑for‑purpose infrastructure so organisations can effectively deliver early intervention, prevention and crisis responses across Victoria.

An inclusive, connected and just future depends not only on well‑designed reforms, but on a community services sector that has the stability, capacity and infrastructure needed to deliver them effectively. Without sustained investment in the foundations of service delivery, the ambitions of Victoria’s reform agendas across family services, mental health, housing and community wellbeing cannot be fully realised.

Experiences facing the community services sector

The community services sector in Victoria is under significant and increasing pressure. Inconsistent funding agreements and short‑term contracts create ongoing financial uncertainty and add administrative burden, diverting time and resources away from frontline service delivery. Organisations like Uniting are required to regularly tender across multiple government departments, incurring additional costs that are not covered by funding agreements.

Even when funding is secured, agreements frequently fail to account for essential operational costs that are now core to safe and contemporary service delivery. These include information and communications technology infrastructure, vehicles, facilities maintenance and the growing cost of cybersecurity. As a result, organisations absorb these costs without certainty or scale, constraining service quality, innovation and long‑term planning.

These pressures flow directly into workforce challenges. The current funding model makes it difficult to attract, retain and develop a stable, skilled workforce, particularly in areas of high demand or specialist practice. Uniting sees this impact across its service portfolio. In financial counselling, demand continues to rise while high caseloads and funding uncertainty limit workforce growth and professional development. In the alcohol and other drug sector, funding fluctuations have led to the loss of skilled workers, eroding service capacity and continuity.

Short‑term funding also results in the loss of effective initiatives when temporary investment ceases. Outreach roles established during COVID‑19 are a clear example—positions that demonstrated strong outcomes for vulnerable communities but were lost when short‑term funding cycles ended, leaving service gaps and unmet need.

In addition, fit‑for‑purpose physical infrastructure is essential to modern community service delivery. Uniting supports Infrastructure Victoria’s call for increased investment in community health infrastructure and notes that community services providers face similar challenges. Many facilities are ageing, carry significant maintenance liabilities and are not suited to contemporary models of safe, accessible and integrated care.

Components of the Package

A sustainable sector requires investment in the core enablers of service delivery, including:

1. Long‑term, stable funding agreements

Following the lead of the Labor Government in New South Wales, introduce longer‑term contracts with appropriate indexation to provide certainty, reduce administrative burden and enable strategic planning and innovation.

2. Funding that reflects the true cost of delivering services

Ensure funding agreements account for essential operational costs, including ICT, cybersecurity, vehicles, facilities maintenance and compliance, rather than shifting these costs onto providers.

3. Workforce stability and capability

Support workforce retention, skills development and continuity across community services by reducing funding volatility and enabling sustainable employment conditions.

4. Fit‑for‑purpose infrastructure investment

Enable community services providers to access capital investment for facilities that are safe, modern and suitable for delivering contemporary, relational and integrated services.

5. Funded evaluation and outcomes measurement

Ensure funding agreements include capacity for evaluation and outcomes measurement so services can continuously improve and contribute to the evidence base for effective early intervention and prevention.

Why this investment is the logical next step

Victoria has invested heavily in ambitious reform agendas across family services, mental health, housing, early childhood and community wellbeing. However, these reforms rely on a stable, capable and well‑resourced community services sector to succeed.

Without sustainable funding models, the system is forced into short‑term decision‑making that undermines workforce stability, service continuity and community trust. The costs of this instability are borne not only by service providers, but by families, children and individuals who experience fragmented support, delayed access and inconsistent care. Investing in a sustainable community services sector is therefore not a standalone reform—it is a foundational enabler that ensures existing and future government investments deliver their intended outcomes. By strengthening the operational, workforce and infrastructure foundations of the sector, Victoria can maximise the return on its reform efforts, support innovation, and ensure that early intervention, prevention and crisis responses are accessible, effective and enduring.

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Youth Wellbeing and Stability Package – Victorian Budget Submission.

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Invest in a Victorian Youth Wellbeing and Stability Package that consolidates and strengthens early intervention, youth‑appropriate housing and homelessness responses, supported transitions from care, community‑based social connection initiatives, and youth‑focused AOD outreach for young Victorians aged 12–25.

This priority recommendation draws on Uniting’s direct service experience, practice evidence, and the lived experiences of young people whose stories appear throughout this submission. Together, these provide a compelling case for a coordinated youth investment that reflects the realities facing young Victorians today.

Experiences facing young people

Young people consistently appear across Uniting’s statewide service system as a cohort facing multiple, compounding pressures — pressures that are not the result of individual failings, but of systemic gaps that can be addressed through timely, relational and developmentally appropriate investment. The themes emerging point clearly toward the need for a consolidated, cross‑system Youth Wellbeing and Stability Package.

Earlier intervention and clearer service pathways

Uniting’s work in Early Help, Integrated Family Services, and disability‑focused family support consistently shows that families — including adolescents — are weighed down by fragmented systems. Many are managing intersecting challenges such as disability, trauma, limited community support, and health or housing pressures. They describe feeling overwhelmed by eligibility requirements, long waits, and disjointed referral pathways.

This is especially acute in regional areas. A mother involved in the Parenting Children with Complex Disabilities program described having to travel “two and a half to three hours” for paediatric appointments after local services were defunded, often needing to pay upfront costs she could not afford. This story reflects a broader experience — that access to assessments and specialist care often hinges on whether a trusted practitioner can help families navigate complexity.

Recommendations in this submission to expand service navigation capacity, mainstream Early Help, improve access to paediatrics and allied health, and reform The Orange Door funding model all respond directly to these observations. Together, they lay the groundwork for a youth‑focused early intervention component within the Package.

Housing barriers that shape young people’s life trajectories

Youth homelessness and housing insecurity emerge across Uniting’s services as defining issues. In 2025, almost 3,000 people seeking help from Uniting’s homelessness programs were turned away due to capacity constraints — and among those who recorded age, 47% were under 26. This signals a system not designed to meet the needs of adolescents and young adults.

Consumer stories vividly illustrate how these system failures are experienced:
  • Halo, a young person in regional Victoria, applied for “up to 15 rental applications each week” without receiving a response. They spoke of feeling judged by property managers because of their appearance and clothing, revealing how implicit bias and youth discrimination shut young people out of housing even when they are doing everything right
  • Cole, aged 17, described the overwhelming experience of being suddenly kicked out of home and trying to navigate temporary accommodation, paperwork, and multiple agencies alone. He said, “I couldn’t even go a few days” before realising he needed help, showing how quickly young people without support can enter deeper crisis.

Uniting’s practice experience reinforces that young people need housing responses specifically designed for them — not adult crisis options that fail to account for developmental needs, safety, or stability. The submission’s recommendations for youth‑specific crisis accommodation, targeted place‑based responses, strengthened private rental protections, and increased funding for specialist homelessness services directly inform the housing and homelessness element of the Package.

Components of the Package

Transitions from care: where early gaps become lifelong disadvantage

Young people transitioning from Out of Home Care consistently describe fractured planning processes, late engagement, and high caseloads that undermine their readiness for adulthood.

The experiences of siblings Jemma and Rowan demonstrate what is possible when transitions are supported well — and what happens when they are not.

  • Jemma reported that Uniting staff ensured she stayed connected to school, supported scholarship applications, and helped her secure transitional housing that enabled her to keep her cat, manage subsidised rent, and build a rental profile. She highlighted how essential it was that workers helped her navigate lease sign‑off and access long‑neglected healthcare
  • Rowan described a very different early experience: multiple workers at once, repeated questions, and feeling excluded from decisions that affected their life.

They emphasised the emotional toll of missing identification documents, explaining that the absence of basic paperwork blocked access to work, housing and a driver’s licence.

These stories illustrate both the risk and the opportunity: when transitions are rushed or inconsistent, young people can become disconnected within weeks; when they are gradual, relational and practical, young people move forward with confidence.

This submission’s recommendations to strengthen kinship care, deepen transition supports, and expand Better Futures form the transition‑to‑adulthood strand of the Package.

Loneliness, belonging and stigma‑free youth supports

Growing social isolation among young people is a critical concern. Research shows one in three young adults experience problematic loneliness, and Uniting’s own experience confirms the consequences of this disconnection.

Uniting’s Meals for Change program demonstrates a simple but powerful solution: enabling young people to share affordable meals in community spaces. One participant in the program highlights its impact: “I can not only pay for my own food, but also my friends’… It just feels amazing to be able to do that for once in my life.”

This reflects a consistent theme across Uniting’s observations: when you reduce stigma and create accessible social spaces, young people re‑engage in ways that significantly improve their wellbeing.

We also highlight the shrinking capacity of youth outreach within the AOD system — even though AOD outreach is precisely the flexible, relational approach that engages young people earlier and supports harm reduction.

Recommendations to fund Meals for Change, expand youth outreach, translate the AOD Strategy into action, and reduce stigma anchor the wellbeing and connection elements of the Package.

Regional inequity amplifying every challenge

Young people in regional and rural areas face further disadvantage due to limited-service availability, workforce shortages, and long travel distances.

Experiences shared by families across regional Victoria — including the mother who waited years for paediatric assessments and had to manage travel and upfront costs — show how regional inequity can escalate routine developmental or health needs into crises.

Recommendations focused on assertive outreach, place‑based responses, and targeted investment in regional service capacity are essential to ensure that the Package benefits young people across the entire state.

Why this Package is the logical next step

While this submission includes a full suite of recommendations across child and family wellbeing, housing, financial wellbeing and social and emotional wellbeing, the evidence clearly shows that young people sit at the centre of many intersecting pressures. Their outcomes depend not on one service system but on the relationships between several.

The Youth Wellbeing and Stability Package:
  • Aligns and strengthens youth‑focused recommendations already in the submission
  • Responds directly to Uniting’s frontline observations and the consumer stories presented throughout
  • Provides a coordinated investment approach across the systems that shape young people’s lives
  • Reflects early intervention and prevention principles central to current Victorian reforms
  • Offers a clear, high‑value policy direction for improving youth outcomes statewide.

By consolidating these elements, the Package ensures that young people have the stability, support and connection they need to thrive — and that Victoria’s broader investment in early intervention and community wellbeing delivers its intended outcomes.

Download the full submission

Social Service System Navigation Package – Victorian Budget Submission.

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Invest in a Social Service Systems Navigation Package that embeds navigation as a core, statewide early‑intervention function — complementing existing navigation roles for high‑complexity cohorts and ensuring families and young people can access the right supports earlier, move seamlessly between systems, and prevent escalation into crisis.

This Package incorporates and scales navigation‑related initiatives already embedded across the submission, including: Early Help, expanded navigation capacity across child and family services, clearer and more accessible pathways through The Orange Door, improved regional access to paediatrics and allied health, coordination between homelessness, family violence and housing systems, and enhanced navigation for carers.

Experiences facing consumers

Uniting’s practice experience across Victoria demonstrates that system navigation is one of the strongest predictors of whether families and young people access support early, stay engaged, and avoid escalating crises. Currently, navigation functions exist in parts of the system — particularly for people with high and complex needs — but early intervention navigation is inconsistent, fragmented and often absent where families first seek help. This leaves many people struggling to access appropriate supports until their situation becomes acute enough to meet thresholds for existing navigation programs.

Fragmented pathways and overwhelming administrative burden

Families describe service pathways that are difficult to understand, administratively burdensome and emotionally exhausting. Long waitlists, complex eligibility requirements, and inconsistent referral information make it challenging to secure support at the right time.

A Family Services consumer summed up this experience: “Understanding the eligibility requirements, gathering the documentation, getting assessments, coordinating reports…it was overwhelming to navigate alone.”

Practitioners repeatedly report stepping in to help families negotiate system barriers even though navigation is not formally funded as part of their role.

This includes:
  • guiding parents through disability assessments and NDIS requirements
  • supporting access to paediatric, mental health and allied health services
  • helping families interpret referral documentation, and
  • troubleshooting gaps between specialist, universal and community services.

These challenges occur both prior to and alongside the navigation roles already funded for high‑complexity cohorts (e.g., some Child Protection interfaces, family violence responses, disability and mental health programs). The need now is for a coordinated, early‑intervention layer of navigation that supports families long before they become “complex enough” to qualify for existing supports.

The early‑intervention gap: where families fall through

Throughout this submission, Uniting highlights the structural gaps that block timely access to help:

  • Regional families face disproportionate barriers due to long travel distances, limited service availability and high upfront costs. The regional mother in the Parenting Children with Complex Disabilities program described travelling “two and a half to three hours” for paediatric appointments after local access evaporated — a gap that her practitioner’s navigation support partially bridged, but which the system itself did not prevent
  • The Orange Door remains perceived by many as primarily a family‑violence‑specific service. Practitioners report “literally walking families down the road” to the Hub because they feel unsure, stigmatised or worried about engaging. Families with early or emerging concerns often delay seeking support until risks escalate
  • Paediatric and allied health pathways are inconsistent and frequently inaccessible. Limited availability in regional areas leads to delays in diagnosis and early intervention for children with developmental needs
  • Carers, especially those with compounding responsibilities, routinely carry the burden of coordinating multiple service systems while managing their own wellbeing and financial pressures.

Across all these contexts, navigation appears as an unfunded expectation, relied upon heavily by families but inconsistently available. This results in inequitable outcomes, particularly for families who lack the time, literacy, transport or financial means to navigate systems independently.

Components of the Package

1. Embedded systems navigation in universal settings
  • Scale Early Help into a statewide, recurrent early‑intervention program supported by dedicated navigators
  • Position navigators in universal touchpoints — schools, Maternal & Child Health, community health, and youth spaces — where stigma is lowest and access is strongest.
2. Strengthened access and referral pathways through The Orange Door
  • Improve child and youth wellbeing assessment pathways, including more face‑to‑face assessment where appropriate
  • Establish clearer, more responsive referral loops with family services, disability supports and allied health.
3. Cross‑system coordination for families with emerging needs
  • Introduce coordinated navigation roles that support families to access disability assessments, paediatric services, and mental health or therapeutic supports earlier, as part of the Connecting and Strengthening pillars of the Family Service Reform
  • Particularly strengthen navigation in regional areas, where service gaps are compounded by distance and cost.
4. Navigation Support for Carers
  • Pilot navigation support for carers to reduce the burden of managing multiple systems and to identify young carers earlier, including through schools and primary health care.
5. Integration across housing, homelessness and family violence
  • Embed housing workers within family violence and homelessness entry points to ensure safe, timely pathways out of crisis
  • Strengthen coordination to prevent re‑presentations due to fragmented handovers.
6. Outcome‑driven data and system learning
  • Support providers to improve tracking of client journeys across services — including re‑presentation, referral follow‑through and exit points — to identify where families fall through gaps and strengthen the evidence base for early‑intervention navigation.

Why this Package is the logical next step

Existing navigation supports for high‑complexity consumers are essential and must continue — but they activate too late for many families. Uniting’s on‑the‑ground experience and consumer stories show that earlier, accessible and relationship‑based navigation prevents escalation and improves outcomes across all service domains.

An investment in this Package:
  • Earlier access to supports, reducing reliance on crisis services
  • Reduced administrative burden for families navigating disability, health, education and housing
  • Fewer unnecessary practitioner handovers, improving relational continuity — a consistent theme of the Family Services Platform
  • More effective early identification of risks, particularly in family violence, housing instability and developmental concerns
  • Improved regional equity, reducing wait times and travel burden
  • Stronger carer wellbeing, including identification and support for young carers
  • Clearer, faster referral pathways across interconnected systems.

This Systems Navigation Package provides the missing early‑intervention infrastructure needed to complement existing specialist navigation roles and ensure Victorian families and young people receive the right support at the right time — no matter where they enter the system.

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Housing Stability & Connection Package – Victorian Budget Submission.

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Invest in a Victorian Housing Stability and Connection Package that strengthens early intervention, prevents recurrent homelessness, and ensures people experiencing housing instability — including young people, women and children escaping family violence, people with mental health or alcohol and other drug needs, and those living in regional and rural communities — can access safe, appropriate and connected supports that address the social, relational and health factors underpinning housing insecurity.

This Package reflects a consistent message across the submission: that housing instability is not simply a lack of shelter — it is a destabilising force that disrupts safety, connection, mental health, wellbeing and recovery across multiple service systems. Without safe, suitable housing, people cannot engage with therapeutic supports, rebuild relationships, maintain employment or education, or recover from trauma. The Housing Stability and Connection Package brings together the supports needed to stabilise people earlier, reduce preventable harm and ensure they can move out of crisis toward safety and long‑term wellbeing.

Experiences facing consumers

Across Uniting’s services, people describe housing instability as a turning point that quickly cascades into deeper crisis.

Young people consistently highlight that the private rental market is not only inaccessible but actively discouraging. Halo, a young person in regional Victoria, applied for “up to 15 rental applications each week” without receiving a single response, describing visible discrimination based on their appearance. “I think I can feel them judging me when I try and ask them a question. I definitely feel like they don’t care.”

These experiences compound social isolation, financial stress and mental health strain — all of which worsen when young people are left without safe, stable housing.

Other young people experience sudden homelessness with little warning. Cole, aged 17, was abruptly kicked out of home and tried to manage alone. “When my parents first kicked me out, I just thought I could figure it out myself, but I couldn’t even go a few days.”

While temporary accommodation provided a short reprieve, the pressure of navigating multiple services, appointments and paperwork left Cole carrying adult responsibilities without the developmental supports young people need.

Adults experiencing mental health or health‑related vulnerabilities similarly describe unsafe housing as a source of escalating distress. Brendon, who lived for years in a deteriorating property, described the physical and psychological toll of prolonged exposure to mould, unsafe repairs and a lack of agency over who entered his home. “I was at my wits’ end… it wasn’t just the physical health problems — it was the mental health issues of having to jump through hoops while still living in that space.”

Women and children escaping family violence face profound instability due to the lack of suitable crisis accommodation. A mother fleeing violence described how long waits, lost referrals and the absence of child‑focused therapeutic supports compounded trauma at the very moment her family needed stability and safety.

Regional families experience additional barriers — from two‑to‑three‑hour trips for health appointments to limited local housing options and no funded assertive outreach. A regional mother supporting four children explained the cumulative strain, “I’ve got the other children too — they’ve got to be looked after… you get your money back a month later, but what are you supposed to do in‑between?”

Across all these stories, the thread is the same: housing instability amplifies every other vulnerability, and without tailored, connected supports, people remain trapped in cycles of crisis.

Components of the Package

1. Youth housing stability
  • Establish youth‑specific crisis accommodation and supported housing pathways
  • Provide tailored, relational casework and outreach for young people at risk of homelessness
  • Strengthen transition‑from‑care housing supports through earlier engagement and sustained assistance.
2. Family violence housing safety pathways
  • Replace unsafe motel accommodation with trauma‑informed crisis options for women and children
  • Embed housing workers in family violence entry points to ensure coordinated, timely and safe housing pathways
  • Strengthen cross‑system referrals and accuracy of information shared between family violence, child wellbeing and housing services.
3. Housing supports connected to mental health and AOD needs
  • Expand supported housing models suitable for people with complex mental health or AOD needs
  • Fund wellbeing support packages attached to new developments
  • Strengthen integration between housing, mental health, AOD, family services and community inclusion programs.
4. Regional housing access and outreach
  • Establish recurrent funding for assertive outreach in regional areas including Wimmera and Gippsland
  • Fund place‑based regional responses with flexible brokerage and in‑home or mobile supports
  • Build coordinated regional housing pathways that minimise disconnection and the destabilising impact of distance.
5. Early intervention and tenancy sustainment
  • Expand tenancy sustainment programs including Private Rental Assistance Program (PRAP), Aboriginal PRAP, Tenancy Plus and rental brokerage supports
  • Strengthen rapid referral pathways from youth, family, AOD, mental health and financial counselling services
  • Provide practical supports that stabilise households before issues escalate.
6. Connection, navigation and relational support
  • Embed housing navigators across Early Help, youth services, family violence hubs, AOD programs and carer supports
  • Improve data sharing to track client journeys and identify points of re‑entry and structural gaps
  • Strengthen cross‑system coordination to reduce fragmentation and minimise retraumatisation.

Why this Package is the logical next step

Evidence across the submission shows that stable housing is the platform for every other wellbeing outcome — safety, recovery, engagement in education and work, positive mental health, and long‑term stability.

The Housing Stability and Connection Package complements the System Navigation and Youth Wellbeing Packages by ensuring that the environments people live in are safe, suitable and supportive, enabling early intervention and relational practice to genuinely succeed. With this investment, Victoria can prevent repeated crises, reduce harm, and lay the foundations for lasting wellbeing for people across the state.

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Partnership to provide food relief to families during Christmas.

Beginning as a modest effort in 1956, the Commonwealth Bank’s Operation Plum Pudding initiative has grown into a 70-year legacy, providing over a thousand meals every year to those in need.

Operated by Commonwealth Bank Australia’s Staff Social and Charity Club (CBA SSCC), the initiative sees hundreds of current and retired staff fundraising, packing and delivering food hampers and vouchers to families and individuals across Victoria and Tasmania.

“The CBA SSCC are very proud of Operation Plum Pudding, now in its 70th year,” says the project’s coordinator, Mary. “The whole project engages around 250 staff, past and present, and is a testament to the good will, community spirit and generosity of those who really want to be involved in making a real difference to so many families at Christmas time.”

Uniting Vic.Tas has been a beneficiary of this generous support for many years. In 2025, CBA SSCC’s packaged and delivered 250 hampers to those in vital need across Uniting’s community services.

Unfortunately, Christmas time can be one of the most challenging times of year for those experiencing crisis and hardship. With over 1 million children facing poverty in Australia, these food hampers provide dignity, food relief and much needed hope to families during the holidays.

One mother, a recipient of the hampers, was in tears and overwhelmed by the generosity of the program. Unable to express her gratitude, her teenage son shared: “You don’t know how much this means to her. It’s one less thing to worry about for Christmas.”

Planning for Operation Plum Pudding begins as early as May, as the Committee organise funds and liaises with Woolworths to bulk order staple pantry items and purchase food vouchers, empowering families to shop for themselves and buy food which brings them comfort. Plum puddings, custard, cream and Christmas cards are also donated to share the Christmas spirit and cheer.

Frank Richards, a former CBA Geelong staff member and member of the St Andrews Uniting Church congregation in Geelong, has played an integral role in the operation’s success. In his passing in 1987, Frank generously left his estate to the CBA SSCC to support Operation Plum Pudding. This bequest has helped substantially increase hamper numbers and provide practical care for more people in need.

In Frank’s honor, an allocation of hampers is delivered to the Geelong area every year and a memorial plaque and rose bush were established to recognise and commemorate his act of kindness and ongoing legacy.

If you’re interested in exploring how your workplace can support families in need, contact the Community Fundraising Team:
Email: [email protected]
Phone: 1800 668 426.

Amber’s story

Every Sunday for the past two years, Amber has volunteered at Wendouree Uniting Op Shop.

The bubbly teenager, who spent her 18th birthday in the shop, spends every Sunday helping out with her mum Tania, who’s a supervisor at the Wendouree store. “I work full-time during the week, and then I’ll come in here on a Sunday. Saturdays I reserve for my boyfriend,” laughs Amber.

“It’s just a really good way to spend your Sunday. You get to meet some really nice people and it’s always great when people come back. I’ve also managed to rope a few friends in, and they’ve been asking some of their friends to come in and volunteer on a Sunday as well, so that’s been really nice.”

“Volunteering gives young people opportunity,” says Tania. “Especially when it’s so hard for young people to get a job. If they can have register skills and people skills, it’s a foot in the door.”

Amber adds that volunteering at Uniting has also opened her eyes about the services Uniting provides.

“Before I started volunteering, I didn’t really know much about the organisation,” she says. “I knew it was a charity, but that was about it. I didn’t know how the money the shop makes goes towards other services that help people in my community. Being a volunteer is just a really nice way to give back.”

Learn more about volunteering at Uniting Op Shops. 

Hope, humanity and harm reduction

Overdose doesn’t discriminate, and neither does Nathan Farley.

On the frontline of Uniting’s Harm Reduction and Overdose Prevention team, Nathan supports people living with AOD dependency. Many of Nathan’s clients experience compounding challenges, such as housing instability, healthcare needs and financial difficulties. Without a fixed address or identification, they can miss out on essential services. Uniting’s assertive outreach approach ensures these clients can access timely support, wherever they are and whatever their circumstances.

“Our clients are people who’ve fallen through the cracks … people who get put into the too hard basket,” Nathan explains.

The program is rooted in harm reduction and guided by Uniting’s belief in the inherent dignity, essential worth and rights of every person.

Nathan works with clients to address the strong link between trauma and substance use, which affects more than 80% of the people he supports. He recognises that people turn to drugs for a variety of reasons, often to cope with past experiences or difficult circumstances.

Nathan works to challenge common misconceptions about overdose and substance use. While society often focuses on illicit drugs, the reality is that prescription medication is the largest factor in fatal overdoses.

Despite everything they’ve experienced, Nathan’s clients are remarkable. Their ability to cope, be generous with what little they have, and use humour as a way to get through challenges continually inspires him.

Nathan’s dedication reflects Uniting’s values in action, supporting clients with compassion and helping them build safety, stability and hope in their lives.

“After 7 years at Uniting, I still love coming in every day and am really motivated by the work. I’ve found my people at Uniting,” he says.

Learn more about harm reduction at Uniting.

I am who I am because we are

For Jestiner, leadership is both professional and personal. As a Family Services Team Leader, she challenges bias, supports staff and promotes therapeutic models of care which respect culture and lived experience.

As Co-Chair of the CALD (Culturally and Linguistically Diverse) Working Group, Jestiner brings wisdom and a calm leadership with which to guide the group’s contribution to fairness and justice. “Many people from CALD backgrounds may not feel confident or have the opportunity to take on lead roles. Part of the reason I stepped in was to show that you can be confident to lead. It’s challenging, but it can be done.”

Jestiner has a strong belief in community, compassion and connectedness. As one of the original members of the CALD Working Group, she helped to build a space which encourages openness and safety. Now, she sees the group as a space to amplify the voices of CALD staff and consumers, and to show that leadership can come from lived experience.

Among her contributions, Jestiner highlights the group’s tireless advocacy for training to support those working with CALD communities. “We made enough noise – Uniting needs to equip its people. It’s a long road, but we’re starting to see more training for managers on how to work with CALD communities.”

“We made enough noise – Uniting needs to equip its people. It’s a long road, but we’re starting to see more training for managers on how to work with CALD communities.”

Jestiner is honoured to carry the torch for other CALD people, as her culture’s philosophy, called Ubuntu, means: I am who I am because we are (who we are).

Learn more about Uniting’s purpose and values.

Learn more about careers at Uniting.

Op Shops, part of the community

This year celebrates 100 years of op shops in Australia, and we’ve been there (almost) the whole way.

The term ‘op shops’ was coined in Melbourne in 1925, when Lady Millie Tallis opened the first ‘opportunity shop’ to raise funds for St Vincent’s Hospital.

Uniting’s op shop roots run deep – our legacy churches and founding agencies were leaders in reuse and affordable retail, with many operating op shops from the 1930s onwards.

These shops weren’t just about clothing and household goods. They were about independence and dignity, giving people the ability to choose and buy what they needed, at a price they could afford. They were also about resourcefulness – salvaging, repairing and recycling – long before these became mainstream sustainability practices.

Today, Uniting Op Shops carry forward that legacy. Our teams of staff and volunteers continue to shape spaces where people find connection, express individuality and discover the joy of treasure hunting – all while supporting vital community programs across Victoria and Tasmania.

And the Uniting Preston Op Shop is no different. Taking pride in the centre of Preston’s bustling High Street, this shop not only houses some incredible finds, it also provides a wonderful sense of community for locals.

Dogs are welcome, in fact, they’re encouraged. Local pup Milo knows this as she heads straight to the counter to greet the staff.

David, who volunteers at the store, says dogs and their owners are always welcome.

“We keep dog treats behind the counter – we love seeing the dogs come in, and we want their owners to come back to the store!”

Discover your nearest Uniting Op Shop.

Learn more about volunteering at Uniting. 

From participant to partner

A Uniting consumer for more than a decade, Lahrissa now shares her lived experience and expertise in the Eastern Family Services Advisory Group and in monthly meetings with our Alcohol and Other Drugs (AOD) services.

“I’ve always believed the most effective and compassionate services are those shaped by the people who use them. “I initially got involved in consumer partnerships while accessing Uniting’s South East Catalyst Program, a non-residential rehabilitation program for people trying to stay away from and cease AOD use. “Drawing on tools I learnt from the Catalyst program helped me to realise the value of my lived experience and I became excited about how my unique story could make a difference.”

Lahrissa describes how she translates her fears into opportunities to challenge herself and grow her capabilities. “I took on an opportunity to sit on a staff interview panel for the first time. I felt self-doubt, imposter syndrome … but with supportive staff and a mutual understanding that it’s quite okay to feel the way I was, it turned into a really great experience. With my contribution, the right candidate was chosen.

“My personal values align with Uniting’s and it’s what drives every contribution I make.

“Consumer partnering has taught me that healing isn’t just about mending what’s broken, it’s about building bridges, forging connections and working together to create a system that reflects the needs and strengths of the people it supports.”

Learn more about consumer partnerships.

*This is a true story about real people. The photo accompanying this story is for illustrative purposes only. It is not a photo of the people featured in this story.

Allan’s story

New home makes Allan feel free as an eagle.

Allan, who lives in our new community housing in Wangaratta, is loving the freedom and independence his new home gives him.

He’s had a rough couple of years, suffering a heart attack in June 2023, experiencing a relationship breakdown, and then living in a caravan on his son’s property.

Allan says he is very grateful to his son for helping him out when he needed it, but says it feels great to have his own place.

“I have my freedom. I can come and go when I want. I can cook and eat when I want. Go to bed when I want.

“The location is great. I can walk to and from town and carry my groceries. My place is close to everything. I can play darts nearby or go to the Wangaratta Club and catch up with a few old fellas I know,” he says.

Freedom is something Allan values highly and this is reflected in his collection of eagle figurines spread throughout his apartment.

“I love eagles because they are free. I have 30 statues and a lot of pictures which I have yet to put up,” he says.

Allan has two great-nieces living in the same community housing apartments and knows many of the other residents.

“Recently the police came to do a welfare check on one of the other residents and people who knew me thought it might be for me, so they all started trying to get in contact. I feel safe here,” he said.

Following his heart attack, Allan is conscious of taking care of his wellbeing.

“I take life one day at a time. I still get puffed out, but I take it easy. I carry my medication with me and my alert badge. They had to revive me when I had a heart attack, so now I take every day as it comes,” he said.

Allan has previously helped his ex-mother-in-law access services through Uniting, so he already knew our local Community Housing Officer, Angela.

“The apartment was the first one I saw, and I liked it and took it right away. Uniting people are very helpful, kind and there for you if you need someone to talk to,” he said.

Workforce is the key to building child-safe environments.

Joint Statement from Not-for-Profit Early Childhood Education and Care Providers to changes to National Law.

Download statement

As leaders of some of Australia’s largest not-for-profit early learning providers, we welcome the National Law changes being considered by the Victorian Parliament this week as a positive step forward for parents and the early childhood sector.

We welcome increased government funding to Regulatory Authorities.

However, safeguarding children is not just a regulatory obligation – it is an imperative shared by our values driven organisations. We are committed to high quality early childhood education and care. We know that quality and safety go hand in hand and reaffirm our unwavering commitment to child safety and wellbeing, and our commitment to working with governments across the nation to drive improvements in quality and safety.

This legislative reform is an opportunity to put in place the foundations of an early childhood system that knits together, strengthening child safety in quality early learning. It’s critically important that we get the foundations right – starting with supporting early childhood teachers and educators in our profession.

Children’s safety is so important, we should resist anything which compromises that objective, however well-intentioned. Children are not safer if experienced teachers and educators leave the sector. We are concerned some elements of the bill will make it harder to retain experienced teachers and educators, particularly in crucial leadership roles.

We call on the Victorian Parliament to reconsider the trebling of personal fines on educators and nominated supervisors. Under the bill, ECEC educators, among the lowest paid but most critical workers in our economy, could face fines of up to $34,000, well in excess of what they may face for similar offences if they occurred in a school. Fines must be proportionate to the offence, with heavy fines reserved for the most egregious offenders and for providers who have not created safe
environments.

We are calling on the Victorian Parliament to ensure the National Educators’ Register gives providers access to employment history of prospective employees. We have the duty of care to children and families and need the information to make the right choices about our workforce. As high quality, not for profit providers, we are on the frontline, day by day, looking for full information to be able to safeguard children.

It is also clear that more is required to build a system that knits together to create improved child outcomes and end the postcode lottery parents face. We look forward to those broader national conversations to build that joined-up universal national system – from service planning and approvals, to supporting professional development and growth in the experience and knowledge of our workforce, to how funders and regulators work with providers to achieve shared goals.

As purpose driven providers we invest funding and fee income in programs for children, we commit to the following:

  • Listening to Children: We recognise that children are often the first to disclose harm. We train and resource our staff to listen carefully and act on any concerns raised by children in our care.
  • Embedding a Culture of Vigilance: Child safety is at the heart of every decision, policy, and practice in our services. We are committed to fostering environments where vigilance is second nature and where every adult understands their role in protecting children.
  • Strong Governance and Accountability: Our organisations embed robust, transparent governance frameworks that ensure accountability at every level. We invest in and demand rigorous recruitment, induction, and supervision processes, and zero-tolerance of misconduct. For media enquiries please contact: [email protected]
  • Ongoing Professional Development: We make substantial investments in professional learning to ensure our teachers, educators and staff are equipped to recognise, prevent, and respond to signs of grooming and abuse. This includes rigorous and ongoing mandatory child protection training.
  • A Culture of Speaking Up: We are committed to creating psychologically safe workplaces where staff feel empowered and supported to raise concerns without fear of reprisal.
  • Sector-Wide Reform: We support the government in their stewardship role to provide oversight, drive continuous improvement, and ensure that quality and child safety are not compromised.

Families place significant trust in us as providers, and we must uphold it through consistent action, transparency, and a commitment to continuous improvement.

Today, we ask governments and legislators to stand shoulder to shoulder with us and the very many experienced and committed early learning professionals who know that investing in our workforce is the surest way to keep children safe.

Download statement

7 types of charitable donations and how they help

Giving is one of the most powerful ways we can strengthen communities and change lives. It comes in many forms; each one meaningful, each one capable of creating ripples of hope and opportunity.

Whether you give your time, resources, or financial support, every contribution builds a more just and compassionate society. At Uniting, we see the incredible difference donations make every day: helping us provide essential services, support vulnerable people, and advocate for those who need a voice. If you’ve ever wondered how you can help, here are seven ways to give and why each one matters.

1. Monetary donations

Your monetary donations are the most direct and flexible way to make an immediate impact. With your one-time gift, you’ll be funding both urgent needs and long-term solutions for people in crisis. From supporting people experiencing homelessness to providing mental health services, your contribution gives hope where it’s needed most. The beauty of financial donations is their versatility. They give our team the ability to act fast and address immediate needs while planning for long-term solutions. Please remember that no gift is too small. Every contribution joins with others to create powerful, life-changing impact.

Ready to make a difference today? Donate now and help us create stronger, safer communities for everyone.

2. Automatic and recurring donations

For many donors, setting up automatic donations are the most practical way to give. Regular giving provides something invaluable: stability. Programs can plan ahead, expand services, and reach more people when they can have consistent support. For you, recurring donations are simple to manage and easier to budget. A smaller monthly gift often feels more manageable than a single large donation—yet over time, your impact grows significantly. It’s a way to create change that lasts.

Become a regular giver today and help us build a brighter tomorrow.

3. Wills & bequests

Leaving a gift in your Will is a profound act of generosity; one that continues to make a difference long after your lifetime. Bequests help us plan for the future and make sure that programs supporting children, families, and communities remain strong for generations to come. Whether large or small, your legacy gift becomes part of an enduring story of compassion and hope – even 1% of your estate can make a huge difference to a family in need.

Learn more about how to create a lasting impact by including Uniting in your Will.

4. Church or faith-based donations

Faith communities have always been at the heart of giving at Uniting. Through special collections, fundraising events, and community partnerships, church and congregation donations across Victoria and Tasmania help us deliver life-changing programs. If your congregation is looking for a meaningful way to support vulnerable people, consider partnering with us. Together, we can reflect the values of care, justice, and inclusion in action.

5. Corporate donations

Businesses help to shape strong communities. Corporate support—whether through donations, sponsorships, matched giving, fundraising events, workplace giving or gifts in kind — create positive change while reinforcing a company’s values. When businesses give back, they strengthen not only their communities but also their workplace culture and reputation. Employees feel proud to work for organisations that care, and customers notice when brands lead with purpose.

Explore the possibilities of corporate partnerships with Uniting and see how your organisation can make a meaningful difference.

6. Philanthropic donations

For those with the capacity to give on a larger scale, philanthropic donations offer an extraordinary opportunity to create transformative change. These gifts—whether from individuals, families, or philanthropic trusts—often fund major programs, inspire new initiatives, or deliver capital projects that deliver long-term impact. Structured giving can be tailored to align with your values and goals.

If you would like to explore this, we invite you to speak with our team about how your generosity can shape the future for countless individuals.

7. Community and events fundraising

Whether you are an individual, family, workplace, church, community group or school, there are so many meaningful ways to get involved and give back. Host a fundraising event, start a collection, take on a challenge, compete in a charity fun run or fundraise for a special occasion. However you choose to support, your action helps deliver hope, dignity and practical support to people doing it tough.

You can also life of a loved one by fundraising in their memory. It’s a meaningful way to celebrate their legacy while making a lasting impact.

How to choose the best way to donate

The best giving method depends on your personal or organisational priorities.
Ask yourself:

➔ Do you prefer immediate impact or lasting legacy?

➔ Would a regular, manageable gift fit your budget better than a one-time donation?

➔ Is your business seeking ways to make a meaningful contribution to the community?

Whatever your answer, there’s an option that reflects your values and helps make a difference.

Why your donation matters

Every charitable donation—no matter the size or form—helps fund programs that change lives. Your support means families can access safe housing, young people can find mental health care, and communities can overcome hardship. Uniting works every day to empower individuals, advocate for justice, and create opportunities for all. Your gift keeps that mission alive.

Ready to make a difference?

There’s no better time than now to act. Whether you choose a one-time gift, a monthly commitment, or a legacy donation, your generosity will transform lives. Join us in building a more compassionate world. Donate today.

FAQs: Charitable donations

Are all donations tax-deductible?

Yes. Donations of $2 or more to Uniting are tax-deductible in Australia. Keep your receipt for your tax return.

How can I set up a regular donation?

It’s simple. Visit our regular giving page, choose the amount you would like to give each month, and complete the secure donation form.

Can my business partner with Uniting?

Absolutely. We welcome partnerships with businesses of all sizes. From corporate donations, sponsorship or fundraising through to workplace giving, gifts in kind and volunteering, there are many ways to get involved.

Family violence doesn’t take a holiday.

Content warning: This article mentions themes of homelessness, mental health and family violence. If this article raises concerns for you, please contact Lifeline 13 11 14 or Respect 1800 737 732.

We call it the ‘Silly Season’. A time for laughter, family, and celebration. But behind closed doors, Christmas can be one of the most dangerous times of the year.

In Victoria alone, reports of family and domestic violence surge by almost a third during the holidays. That’s one family experiencing violence every 5 minutes.

Behind every statistic is a home once filled with love, now marked by control and fear.

It’s easy to believe you’d never find yourself in that situation. That you’d see the warning signs or walk away before things got worse. But abuse doesn’t always start with violence. It begins subtly, with control, manipulation or fear, until leaving feels impossible.

In most cases, women are abused by the men who are supposed to love them. It can happen to anyone … even bright, confident women like Emma*.

For Emma, the abuse began with small signs. The man she once found charming and fun, Matt*, became angry when they were trying to start a family.

“He couldn’t control his temper. I thought I was being the bigger person trying to help him through his anger,” she says.

“After I fell pregnant … he did get physical, pushing me around … I ended up internally bleeding for over two weeks before I lost the baby.”

Things got worse when baby Tamara* was born.

Pushing turned into grabbing and shaking. Then came the first time Matt hit her in the face, leaving bruising and a cut lip.

The neighbours heard the arguing and pleaded with her to get police involved because “we’re scared for you, Emma”.

Breaking point came one day when the violence touched baby Tamara:

“He threw the frying pan … he turned around and backhanded me, and I just stood there in shock. And then he grabbed me by the throat.”

“I’m holding my baby at the time … He let go and then backhanded me again … this time [he made contact with] my daughter … I sat on the couch thinking, ‘I don’t know what to do.’”

The distraught young mum messaged her neighbours. They had heard her screaming and already called the police.

Emma never thought she would be in this situation. She was bubbly and confident. She ran her own business. She managed to buy a house at 23. Yet even someone as strong and independent as Emma can find themselves in an abusive relationship.

She believes that without Uniting’s help, she “possibly would’ve ended my life”.

Many women in Emma’s situation flee with young children. They may have no income and no job. Perhaps only the clothes on their backs. With no place to go, homelessness looms.

This Christmas, you can help a mum like Emma to escape violence and rebuild her life.

Because whatever comes next, thanks to your compassion, she knows she’s not alone. Your caring donation will go towards:

✓ A place to call home so mums don’t have to remain with violent partners just to keep a roof over their child’s head
✓ Essential groceries so mums and children fleeing family violence don’t go hungry
✓ Trauma counselling and therapy so mums like Emma and her children can heal from domestic abuse.

Uniting staff helped Emma with all of these things, making it possible for her to end this abusive relationship.

Today the bright, assertive woman is back and baby Tamara is thriving in a safe, loving home. That’s the power of compassion.

This Christmas, your donation can give women like Emma the support and safety they need to rebuild their lives and begin to heal.

Donate today.

 

*Some details such as names have been changed to respect the wishes of the people featured. The photo accompanying this story is for illustrative purposes only. It is not a photo of the people featured in this story.

High number of families accessing our family services are experiencing family violence.

A recent Uniting study shows almost two-thirds of families supported by our family services were experiencing family violence when they began receiving support.

Download the evaluation summary

In 2025 we undertook an evaluation of our family services programs to better understand the prevalence and nature of family violence within those services. This followed growing anecdotal evidence that family violence is increasingly present within the families we support.

Our family services are built around the belief that every family deserves the opportunity to work towards a happier, healthier future. We provide early intervention supports to strengthen the safety, stability and development of vulnerable children, young people and their families.

The report also surveyed current practices, challenges and opportunities to strengthen responses to family violence within those services.

Key findings

The study showed that family violence is widespread in our family services, with almost two-thirds of families supported by our family services experiencing family violence – often at high-risk levels – at the time of intake.

Non-physical forms of family violence, such emotional abuse and coercive control, are the most common forms of family violence encountered in family services.

Meaningful progress is being made to reduce risk and support families within our services, with no cases remaining at high-risk at the end of the program support.

Download the evaluation summary
Download the evaluation snapshot
Download the policy brief and recommendations
Read our statement on family violence

Uniting calls on Federal Government to raise the rate.

This anti-poverty week, Uniting is calling for the Federal Government to raise the rate of income support payments  and to do even more to address the need for affordable housing.  

More than 3 million people live in poverty in Australia. This includes 1 in 7 people on parenting payments, and 1 in 6 people receiving JobSeeker.  

Mum Adara knows all too well the stress and struggle of living in poverty. Adara and her son, 3, risked becoming homeless when the rent on their private rental became unaffordable following a relationship breakdown.  

Uniting was able to help Adara keep a roof over their heads and access other support.  

There are thousands of people like Adara across Victoria and Tasmania. 

Uniting offers compassionate care to help individuals and families facing tough times.

Learn more about anti-poverty week.

Better practice in responding to family violence.

The Essential Services Commission (ESC) commissioned Uniting Social Impact Consulting to undertake research for their handbook “Better practice in responding to family violence”. The handbook is a practical guide to help energy and water businesses assess and strengthen their response to family violence.

The research undertaken by Uniting aimed to understand the lived experience of consumers. The findings shaped the handbook and helped ensure the ESC understood the immediate and long-term impacts of family violence, barriers to disclosure and engagement by customers, and how businesses can respond appropriately.

Utilising Uniting’s Voice of the People Lived Experience framework, the research gathered insights from domestic and family violence (DFV) victim/survivors, financial counsellors, and a perpetrator behaviour expert, ensuring that the findings reflect real-world needs.

Research participants were recruited from Uniting’s DFV programs, ensuring diverse representation from victim/survivors at different stages of their journey – those escaping DFV and those rebuilding their lives.

A central theme in this report is the need for utilities providers to design service models that are sensitive to the trauma experienced by victim/survivors, and to ensure these models facilitate access to support services, reduce further trauma, and promote safety.

Research participants identified two distinct phases in the DFV experience – the crisis phase and the rebuild phase – each with unique needs. These phases should be considered by utility providers when designing the customer journey. The customer journey also addresses ongoing needs such as continuous support including follow-up care, and referrals to existing services including financial counsellors and community resources.

This report is structured around a customer journey framework that emerged from the lived experiences of the research participants, with each section in this report corresponding to each stage in the journey. A diagram is provided to illustrate the stages and highlight key elements of ideal business practice that was drawn from the perspective of the research participants, emphasising the importance of trauma-informed practice, safety, and access to the right supports.

Four key stages were identified in the customer journey that informs the Elements of Ideal Business Practice outlined in this report:

  1. Raise community awareness of DFV and available protections: Many victim/survivor sare unaware of their eligibility for additional protections. Raising awareness is critical to encourage disclosure and facilitate access to services.
  2. Engagement beyond traditional channels: Participants expressed frustration with the level of empathy through traditional support channels such as call centres. Alternative channels such as chat and online options are needed for disclosure and ongoing support.
  3. Enhanced service model to identify DFV: Utility providers must create a safe, supportive environment that encourages victim/survivors to disclose DFV and access necessary protections. A key aspect is training all staff to be empathetic, and trauma informed, with access to specialist DFV trained staff for ongoing support.
  4. Access to DFV package of supports: Participants identified the ‘ideal’ package of support for immediate safety and support, protection from further harm, and financial assistance.

The report also notes the importance of adopting a ‘Safety by Design’ approach, ensuring that any changes to policy and practice are rigorously tested by utilities providers in consultation with victim/survivors so that their safety and wellbeing is prioritised.

Find more information on the ESC’s Family violence resources for businesses page or read the full report here. 

When reaching out changes everything.

Asking for help takes courage. It’s one of the hardest steps someone can take, but also one of the most important. No one should feel they have to face gambling harm on their own.

Ideally, people would seek support before gambling causes too much damage. But it’s never too late to reach out, because there is always more harm that can be prevented.

Take Stu, for example. After losing $10,000 in a single day, he was shocked by what he had done. Instead of chasing more losses, he picked up the phone. That call was a turning point. It stopped the situation from getting worse, helped protect his marriage, and began his journey to recovery. With the support of his partner and a counsellor, Stu is now paying off debts, spending more time outdoors, and focusing on his relationship. He and his support network are also preparing for the risk of relapse, understanding that setbacks can happen but can also provide valuable lessons.

For Sue, the story has been more complicated. Over the years she has dipped in and out of support, hoping for quick fixes. But gambling and drinking became a cycle that fed into one another, and she now faces serious consequences, including the possibility of jail time for repeat drink driving offences. Her story is a reminder that recovery requires commitment and persistence. Quick fixes don’t work, but change is still possible with the right support.

Sadly, less than 1% of people experiencing gambling harm seek help. Some become so overwhelmed that they can’t see another way forward. For them, the stigma surrounding gambling can feel heavier than the harm itself. Yet there is always hope, and asking for help is always better than going it alone.

Prevention also matters. We would never let a young person drive without lessons, yet many step into adulthood unprepared for the risks of gambling. For some, using the pokies or placing a bet with friends is seen as a rite of passage. But who talks to them about peer pressure, about inflated odds in online games, or about the dangers of mixing alcohol and gambling? Not surprisingly, young men aged 18 to 24 are among the most at risk.

Unlike alcohol or drugs, gambling is often hidden until the damage is undeniable. With constant advertising and easy access through phones and computers, it can feel inescapable. That is why harm minimisation is so important. It can look different for everyone: a school program, a supportive conversation, questioning the place of gambling advertising in sport, or choosing to spend time with friends in healthier ways.

As one client told us: “This service was suicide prevention for me.” Another described it as “a great asset to my life’s journey.” These words remind us that while services provide expertise, it is the courage and commitment of clients that bring real change. Support can transform lives, and in some cases, it can save them.

If you or someone you know is experiencing negative effects from gambling, please reach out to our Albury and Murrumbidgee gambling counselling team.

(Names changed for anonymity)

Getting fit and giving back.

In July this year, Frances laced up her runners and completed her first half marathon. Not just as a personal milestone, but also as a celebration of how far she’s come.

After living with alcohol dependency, she is now sober and giving back to the Uniting services that helped her reclaim her life. “I started accessing Uniting’s alcohol and other drugs services because I struggled with addiction,” Frances shares. “I accessed a lot of their free services like alcohol and other drugs counselling, nurses, youth support groups and detoxes.”

Having experienced firsthand the life-changing impact of these services, Frances decided to turn her fitness goals into a fundraising challenge. “The most challenging part was just having the motivation to get up and do it, especially in recovery from addiction,” she says. “But the most rewarding thing is how you feel afterwards. And because I’m doing it for Uniting, for a cause I really care about.”

Many of Uniting’s vital services rely on the generosity of supporters to keep them free and accessible. Without the compassion and kindness of donors these programs simply could not operate.

“For people doing it tough, people going through addiction, people experiencing homelessness, it’s really important to have these free services. It can mean life and death for some people sometimes.”

Frances encourages others to take part in their own fundraising efforts, no matter how big or small. “To anyone thinking about starting their own fundraising challenge, I’d say do it,” she says.

“Every cent, every dollar will go towards making a difference in somebody’s life. There’s no amount too small.”

Watch Frances’ full video. 

Register your own Uniting fundraising challenge. From physical feats like a run or hike , or a personal sacrifice like giving up coffee or social media, your commitment can raise vital funds for people facing crisis across Victoria and Tasmania.

Alisha’s story

Alisha is a young First Nations woman from Wadawurrung country who experienced the impact of the housing crisis firsthand. Alisha was pregnant and experiencing homelessness, while fighting to get back on her feet.

“Coming from homelessness. Coming from living in a women’s refuge whilst pregnant, my incarceration, and also the instability of housing was hard. It really impacted my mental health” says Alisha.

“Not feeling like I had a place to call home. That was one of the hardest things for me.”

That’s when Alisha and her daughter were offered a long-term home in one of Uniting’s new community housing properties. Alisha felt the impact of a safe and stable home, right away.

“For me, the stability is one of the biggest things. Just being able to have a safe place to come back to at the end of the day, a place that I call home, was a big change in my life” says Alisha.

Having a safe place to call home allowed Alisha the space to develop positive routines.

“Moving now into my home has helped me a lot in my mental health and just the stability of my routine” says Alisha.

“Routine is a big thing for me and in parenting. In teaching my daughter schedules. Sleep time, bath time and breakfast schedules. All of it impacts her learning and development. Being able to have a place where I can instil a positive routine that is stable, it has benefited me and her really well.”

Community housing in an affordable, long term housing option for people on low incomes.

“It’s good how Uniting take 30% of a Centrelink payment for rent. It’s affordable and it doesn’t impact getting your next meal. You’re still left with a good amount of income to be able to survive” says Alisha.

Alisha’s art is a big part of her life. Her artwork showcases her personal experiences, connection to her Country and Wadawurrung language.

“With my art, it was hard to progress in it, because in the past I’ve never had a place where I could paint. It was always packed up in boxes and moved from here to there. It was always something I pushed aside because there was other stuff going on in life that had to take priority, like my housing instability” says Alisha.

Alisha’s home also provides a space for her to pursue her passion for art.

“I have so much space to be able to do my art. I get to come home and paint, and express myself, and share my story and my journey through my art. It’s helped me a lot within my career and within myself” says Alisha.

“My art’s become a great source of income for me and has created so many opportunities for me. I am working with great companies. I’ve had exhibitions in so many different places and to now working with Geelong football club.”

Alisha’s dreams of starting her own business and buying a home are close to coming true.

“We got approved for a home lean through IBA (Indigenous Business Australia) for a home lean, and we’re building up funds to have a deposit. It’s amazing that I’ve been able to go from being homeless to potentially being able to buy my own home. It’s crazy” says Alisha.

No matter what you’ve done or what you’ve been through, it doesn’t stop you from amounting to things. You put that effort in, and you will be able to do something positive with your life.

Alisha’s art is available to purchase through the torch project, which is a company that give incarcerated First Nations men and women an opportunity to sell their art with 100% of the sale price going directly to the artist.

A journey of giving.

With more than 17 years of steadfast support, Peter Laver has witnessed the evolution of Uniting from its early days as Prahran Mission. He shares what inspires his giving and recalls how a morning tea became an unforgettable moment of connection.

What first drew you to support Uniting?

As a Board Member of the Ronald Henderson Research Foundation, which aimed at getting honours year economics students interested in social economics, I visited an art studio run by Prahran Mission. The dedication of the teachers and the enthusiasm of the clients made a lasting impression on me. That was around 17 years ago, before Uniting was established, and I have contributed annually for all that time.

How has Uniting changed the way you see the challenges we address?

I have lived a very privileged life but regularly encounter people on the street and elsewhere who have not been so lucky. Uniting impresses me for the calibre of their people and their efforts not only to provide relief but also for the services and programs they provide that reduce future problems.

What ways do you hope your partnership will make a difference?

I like to think that organisations I support will devote a significant part of their resources to putting themselves out of business, creating a society where they are no longer needed. There is nothing wrong with having impossible dreams.

Can you describe a moment when you felt particularly proud of the impact your donation made?

A few years ago, I had morning tea at one of Uniting’s services in Prahran with a group of their regulars. The regulars, living with disabilities, were determined to make sure I knew how much they enjoyed and benefited from the various programs and interactions Uniting made possible.

Learn more about becoming a regular donor with Uniting.

A gift that will continue to live on.

Since she was 18, Koonung Heights Uniting Church congregation member, Peta Lowe has long understood the needs of her community and the vital work undertaken by Uniting across Victoria and Tasmania.

Her career in speech pathology, mainly focusing on supporting those in stroke rehabilitation, and teaching overseas students at Latrobe University, reflects her lifelong commitment to supporting others in challenging times.

Peta began donating to Uniting in the mid-1980s and has since taken the meaningful step of including a bequest in her Will, ensuring this work continues well beyond her lifetime.

“Uniting was an obvious choice because of my close involvement with the Uniting Church, and the fact that it is in our own community”, Peta says. “We have an active congregation who are generally interested in the work we do, and that we support quite a diverse variety of projects.”

Uniting is deeply grateful for the contribution Peta continues to make in her congregation today and for the way her legacy will touch the lives of others for years to come. If you would like to know more about leaving your own legacy or like to receive a copy of our free Gift in Will guide, please visit our Bequests page.

Supporting the Afghan Community.

Earlier this year, Uniting’s Komak team launched Keeping Afghan Girls Active, a new program designed to remove the barriers that prevent many Afghan girls and women from taking part in sport.

Komak, which means “help” or “support” in Dari, is a specialised service supporting Afghan refugees as they navigate challenges like language barriers, social isolation, housing, discrimination, and access to education and training.

Through this latest initiative, Komak is partnering with local sporting clubs to offer culturally inclusive programs that create safe, welcoming spaces for Afghan women and girls aged 12 to 25. The aim is to foster fitness, wellbeing, confidence, and connection to community. All through the power of sport.

Participants can try their hand at a variety of sports, including cricket, soccer, volleyball and swimming, developing new skills and friendships along the way.

Find out more about Komak’s work with the Afghan community.

Farewell to Bronwyn Pike: A life of faith and service.

Raised in the Methodist Church by parents who were deeply committed evangelical Christians, Bronwyn grew up with a strong moral framework and an early awareness of inequality.

Her mother’s working-class upbringing during the Great Depression and experiences of hardship instilled in Bronwyn a lifelong passion for social justice.

It is these two intimately connected threads—her Christian sensibility and commitment to fighting for the disadvantaged—that have animated Bronwyn’s public life. They shine through in the many positions she has held within the Uniting Church and in her political career as a minister in a Victorian Labor government.

Bronwyn began her career as a teacher, later joining the Uniting Church’s Somerville Community Services in Darwin. When a social justice role opened with the Church in Victoria, Bronwyn stepped into public advocacy at a critical moment, just as the Kennett government began sweeping privatisations and cuts.

“Kennett got really mad because it was the Church criticising him,” she said. “He said we should stick to our knitting! Of course, that just got me more fired up because I believed that social justice was our knitting.”

Bronwyn’s outspoken opposition led her to state politics, where she was elected as the Member for Melbourne in 1999 and became one of the state’s longest-serving female ministers, holding major portfolios including Health, Education and Community Services.

“I was so fortunate to be the Member for Melbourne and a government minister for all that time,” she said. “I really found it wonderful to go into politics and work and meet people who shared the same passions and commitment that I did.”

After retiring from Parliament in 2012, Bronwyn continued her service within the Church, holding senior governance roles before becoming the second CEO of Uniting Vic.Tas in 2018.

“I really believe the Church made a courageous decision to bring together all the agencies to form Uniting Vic.Tas,” she said. “It wasn’t entirely without controversy. Not everyone loved the idea. It was an enormous task. I think much bigger than anyone ever imagined. And I want to pay tribute to Paul Linossier, who was the inaugural CEO. He did an absolutely amazing job in setting the framework for a unified organisation and putting the building blocks in place.”

Under Bronwyn’s leadership, Uniting has grown into a powerful expression of the Church’s call to serve. She helped consolidate the vision of Uniting as a single, united organisation with a shared purpose. She continued to bring advocacy, policy and frontline service into alignment, always asking: what kind of world do we want to live in?

In 2022, Bronwyn was appointed a Member of the Order of Australia (AM) for her contributions to Parliament and social welfare. Yet those who know her understand she is far more interested in celebrating the efforts of those around her.

“The thing I miss the most and the greatest joy I’ve had in the job is to bring together and see the growth of this amazing group of people who can now lead the show without me,” she reflects. “That has been so rewarding.”

Bronwyn often says the Uniting Church stands on three legs: worship, witness and service. If one is missing, the stool falls. Through her time at Uniting, she has ensured that our service continues to stand strong, grounded in faith and expressed through action.

Bronwyn notes that she has never really had a life plan, so she will be open to what comes along following her time with Uniting. In the short term, she is looking forward to enjoying the freedom of travelling with husband Bob in their converted combi and reading lots of good books. We wish her well for the break. Few could be more deserving after an exemplary lifetime record of community enhancing public service.

“The thing I miss the most and the greatest joy I’ve had in the job is to bring together and see the growth of this amazing group of people who can now lead the show without me,” she reflects. “That has been so rewarding.”

Hope and warmth thanks to you.

For many across Australia, winter brought with it concern and crisis.

These cold months amplified challenges like homelessness, food insecurity and violence. Your support has meant many people have not had to face these difficulties alone.

Behind every number is a person’s story. Thanks to your kindness, many of these stories now speak of healing, opportunity and hope.

Your contributions are directly supporting programs that empower individuals to rebuild their lives, foster resilience and reach long-term stability.

As we step into spring, we carry with us the reminder that community care can change lives.

Thank you for standing with those in crisis. Your support has made a lasting difference in the lives of those across Victoria and Tasmania.

Food For Families. Thanks to you.

As the cost of living rises, many families across Victoria and Tasmania have found it increasingly difficult to put food on the table.

Thanks to your donations, this year we have received over 65 tonnes of food and household essentials, which is equivalent to 129,596 meals.

Food For Families isn’t just about providing meals, it’s about restoring dignity and choice to people facing hardship.

“Whether it’s a hot meal, toiletries, or clean socks, these basics mean comfort and dignity for families and people without a home. We see the impact every day, and we’re so grateful,” says Uniting’s Ringwood Emergency Relief Coordinator, Fleur.

Find out more about Food For Families or start your own collection.

Creating connections on and off the court.

How a basketball session helped one young boy take a big step toward his dreams.

As a Community Connector for Uniting Wimmera’s Family Preservation and Reunification (FPR) program, Laura Bailey is passionate about helping families build confidence, develop new skills and connect with their local community.

Recently, Laura organised a basketball event designed to give families a safe and welcoming space to try something new, meet others and experience what’s available in the community. Held at The Station, a Horsham Rural City Council facility with a fantastic indoor court and BBQ area, the event was all about promoting inclusion, confidence and community connection.

Laura partnered with Benbow Basketball Academy, chosen for its strong reputation in offering children a safe, supportive and fun environment to learn basketball. Their gentle, individualised coaching approach ensures every child feels supported, regardless of their starting point.

With the help of funding, children who attended received their own basketball packs – including runners, jerseys, shorts, socks, basketballs and training bags – to help them feel part of something meaningful.

The morning was spent learning new basketball skills in a positive and encouraging environment, followed by a shared lunch that fostered further connection between families.

Among the children who attended was Christian, a 12-year-old boy who described sport as his “happy place.” From the moment he stepped onto the court, his natural ability was clear. The Benbow coaches were so impressed with his talent and determination that they approached Laura to discuss inviting Christian to join their ongoing weekly academy.

When Laura shared the opportunity with Christian, he was overjoyed, and his mum was equally excited and supportive. Working together with Benbow, Laura was able to help Christian enrol in the academy, giving him an ongoing activity that not only supports his dream of becoming a professional athlete but also helps him build friendships and confidence in a community setting.

For Laura, this experience highlights what her role as a Community Connector is all about: breaking down barriers, opening doors, and helping families feel empowered to engage with their community.

“It’s about giving families the confidence to step into community spaces, try something new and see what’s possible,” Laura said. “Seeing Christian now part of the Benbow Academy, working towards his goals, shows just how impactful these connections can be.”

Benbow Head Coach Scotty shares a similar passion for creating safe, supportive spaces for young athletes.

“Watching a young person grow – not just in their basketball skills but in their confidence and belief in themselves – is the best part of what we do,” Scotty said.

This is a story of how one simple event can lead to big opportunities and how community, when it comes together, can help young people thrive.

Uniting for an inclusive, connected and just future in Tasmania.

Uniting Vic.Tas is the community services organisation of the Uniting Church in Victoria and Tasmania, having worked alongside local communities in both states for over 100 years.

Healthy, liveable, and connected communities are made possible by the support of the community services sector. Uniting staff and practitioners across Tasmania are proud to work alongside individuals and families who access our services, whether it be our child and family, parenting support, or family violence intervention programs; as well as in the provision of emergency relief and meals programs, early learning, disability employment support and Tadpac print.

Across all our services, Uniting Vic.Tas works to reduce the impact of poverty, trauma and disadvantage, making a significant contribution to our vision of an inclusive, connected and just future.

Partnerships are key in achieving this vision, and in the lead up to the 2025 Tasmanian election we call on all political parties and candidates to unite with Uniting Vic.Tas for an inclusive, connected and just future in Tasmania by committing to:

  • Exploring new opportunities to ensure all Tasmanians can access safe, secure and appropriate housing
  • Expanding quality early learning in Tasmania
  • Filling the gap in the Tasmanian alcohol and other drug (AOD) treatment system
  • Working together to stop family violence before it starts
  • Collaborating to improve the social and emotional wellbeing of rural Tasmanians
  • Strengthening the community services sector.

Read our full Tasmania Election Priority Statement here.

Kai’s story

At only 17 years old, Kai was experiencing family relationship breakdown and struggling with his mental health. That’s when Kai became homeless.

“I was freshly 17 and I was experiencing some stuff with my family that wasn’t very healthy, said Kai.”

That’s when Kai got linked in with Uniting.

“My Uniting worker got me into a respite room in Croydon, where I stayed for six months. Then I moved into a Transitional (THM) home with Uniting,” said Kai.

“Uniting was pretty awesome. They gave me funding to get a laptop, a bed and bed sheets, a doona. They got me clothes, so I could work and didn’t have to look awful.

“I was at the Uniting food bank often, once every other week to get food and vouchers. It was really good, because I was so stressed about everything, and I couldn’t afford anything,” said Kai.

Many housing options for young people are short term, from six weeks to two years, depending on the program. Transitional housing programs with Uniting are generally for 12 months. Kai experienced the impact of living in this state of uncertainty firsthand.

“Even being in my transitional home with Uniting, it didn’t feel very stable because it was only for a year. I struggled with alcoholism. I felt like I couldn’t settle anywhere,” said Kai.

Kai recently moved into a private rental. A share house with 10 other people.

“The biggest thing is landlords deliberately not choosing young people to live in their private rentals, because they think they can’t afford rent. So that leaves us with no options. It sucks. The best I can do right now is a shitty share house that’s falling apart on us” said Kai.

Kai is passionate about helping improve housing systems and creating housing options for young people. Since 2023, Kai has been involved as a Consumer Partner with Uniting’s Resident Advisory Panel (URAP), a platform for Uniting residents to use their lived experience to influence change.

“The URAP has helped me a lot to have a purpose. When I didn’t have anything going for me, I had URAP. It allowed me to feel human. Living in constant transition, or shitty accommodation, it takes away so much of your humanity.”

For Kai, the hardship he has faced has made him stronger.

“When you’re thrown into the deep end without any choice, and you have no one to turn to… it teaches you independence and makes you quite strong,” says Kai.

*This is a true story about real people. The photo accompanying this story is for illustrative purposes only. It is not a photo of the people featured in this story.

Give the gift of warmth this winter.

Each day, if you were to go out with our Uniting workers, you’d see rough sleepers who have jobs and go to work. You’d see mums with children, fleeing from violent partners. You’d see whole families couch surfing, living in their cars, or camping in tents.

And you would meet caring young mums like Grace* who urgently need a safe home for her two young daughters Esther* and Rebekah*.

You’ve probably never thought that you may become homeless yourself … neither did Grace.

“I always thought I’d have some sort of stable environment to be in,” she admits. “I never thought I would end up in that position.”

But then Grace learned a devastating fact. Her partner, Marty*, of 7 years – a man she was financially reliant on – was using drugs, which created an environment that was not safe for Esther and Rebekah.

She had to leave.

“It was a massive shock to me,” Grace recalls. “There was a lot of anger, sadness, fear … it was a very hard moment.”

“I never planned on becoming a single parent … I expected to spend the rest of our lives together.”

That’s all it takes. One unexpected event to rip you from the safety and warmth of your home.

Grace faced a hard choice. She didn’t want to keep her girls in an unsafe home. She had to leave for their sake. But where would she and her two girls live?

Diagnosed as legally blind at the age of 2 meant the odds were stacked up against Grace. Trying to find rental housing with 2 young daughters, a disability and limited funds felt almost impossible.

“I’m happy to make sacrifices with what I buy to afford rent. But … landlords don’t want to take the risk … there’s a massive stigma around single mums with houses,” says Grace.

And her disability also means she can’t just live in any house.

“I need very specific lighting to be able to see. I have to know my environment. If it’s dark, I can’t see at all,” she says.

“Also, I do rely on walking around and public transport. So I definitely need to be in an area where it’s easy to get to shops and the things I need … Going somewhere I’ve never been before is a
constant anxiety-ridden thing.”

A friend suggested she reach out to Uniting for help.

Uniting workers were able to step in to plead Grace’s case with real estate agents. They argued her disability and 2 children wouldn’t stop her from maintaining a home.

Grace applied for more than 40 houses. Finally, with extra help from family and with Uniting assisting with the bond, Grace was approved.

Uniting then helped provide a new washing machine, other appliances and furniture to make her new house feel like home.

“Without help from Uniting, I would have ended up couch surfing or living in a share house, which would have been difficult with the girls,” says Grace.

“It was literally life changing … The girls finally have their own place … I can baby proof things. I can set their things up … it was definitely a big relief.”

Please help us share the warmth with your donation today, so we can support more families who need a safe home to survive the bitter winter.

Donate today.

*Some details such as names have been changed to respect the wishes of the people featured. The photo accompanying this story is for illustrative purposes only. It is not a photo of the people featured in this story.

Gabbi’s story.

Gabbi and her partner Jesse experienced the impact of the housing shortage in Victoria, firsthand. Despite Gabbi having a job and them both growing up locally, they found it impossible to find a private rental.

“We didn’t have any rental history so we couldn’t get a private rental” said Gabbi.

After couch surfing with friends and staying with family on and off, they moved into a share house with five other people, but they weren’t on the lease.

“One of the people at the share house ruined it for everyone and we all got kicked to the curb. When we got kicked out, we didn’t know where we were going to sleep each night” said Gabbi.

Not having a safe and stable home impacts every part of your life.

“I had to tell my job that I couldn’t work anymore because I didn’t know where I’d be sleeping each night” said Gabbi.

“I worked at a nice hotel where I needed to be presentable. The idea of not knowing where we were going to rest our head each night, it was too overwhelming. I couldn’t focus on work” said Gabbi.

With nowhere to go, Gabbi, Jesse and their dog found themselves sleeping rough in their car. That’s when Gabbi found out she was pregnant.

“We were homeless the first half of my pregnancy. I’d be sleeping in the front seat of our car with the dog, and Jesse would sleep in the back seat. It was really hard being pregnant, being sick and not knowing where we were going to be” said Gabbi.

“We were staying at a mates house for a couple days here and there, but we were not wanting to intrude on people” said Gabbi.

Not knowing where they were going to stay each night, Gabbi and Jesse struggled to find any kind of housing they could

“We were offered a THM property in another town two hours away. We didn’t want to leave our supports behind, but we had no other option” said Gabbi.

In their Uniting home, Gabbi and Jesse found enough stability and support to get back on their feet.

“We had a Youth Worker from Uniting who was really amazing. She helped fund a Certificate III in Community Services, and helped me get a laptop for school. She helped out with food vouchers and petrol vouchers too” said Gabbi.

After 10 months in their Uniting home, Gabbi and her family had built up the rental history they needed to find a private rental property back home, close to their support networks and specialist appointments for their son.

“The first private rental we applied for, we got accepted. Our home with Uniting was the booster that we needed to get our foot in the private rental market. We wouldn’t have been able to do that without the reference and support from Uniting” said Gabbi.

With Uniting’s support, they were able to move their belongings and settle into their new home.

“We moved into our private rental two weeks ago. With our son’s specialist appointments being here, it’s a lot easier and less stressful,” said Gabbi.

“Now we have my partner’s mum and grandma up the road, and my family 15 minutes away. It’s so much better having those supports around us. Jesse got a job two days after we moved back. With support here, I can get help from family and focus on getting a job” said Gabbi.

This is a true story about real people. The photo accompanying this story is for illustrative purposes only. It is not a photo of the people featured in this story.

Doors open at new community housing in Wangaratta.

We recently opened our new $18 million community housing development in Wangaratta providing much needed affordable accommodation for people living in the region.

The new development comprises 44 one, two and three-bedroom units and is the first Uniting Housing project delivered under the Victorian Government’s $5.3 billion Big Housing Build.

It provides safe, stable and secure homes for around 90 people on the Victorian Housing Register, with the first residents moving in early March.

Victorian Housing Minister, Harriet Shing officially opened the new development on 28 February 2025 and was joined by Treasurer Jaclyn Symes; State Member for Ovens, Tim McCurdy; Federal Member for Indi, Dr Helen Haines; City of Wangaratta Mayor, Cr Irene Grant; Uniting Vic.Tas Deputy Chair Reverend Alistair Macrae and Wangaratta Uniting Church Minister, Rev Hoon You.

Uniting Vic.Tas CEO, Bronwyn Pike said Uniting was proud to contribute to increasing the supply of affordable homes in regional Victoria.

“Over five years ago we committed to redevelop this site and replace ageing buildings, which were no longer fit for purpose, with a new modern community housing development,” she said.

Uniting General Manager Housing and Property, Kristie Looney said the new development provided high-quality, modern architecturally designed units close to amenities.

“The housing development has been designed to integrate with the local environment and reflect the character and heritage of surrounding buildings,” she said.

Uniting Vic.Tas Deputy Chair Reverend Alistair Macrae spoke about the importance of housing in creating opportunity and providing safety and a sense of belonging.

“We’re here to celebrate – not just the completion of more homes – but also of an important step in Uniting’s commitment to more community and affordable housing in Victoria,” Reverend Macrae said.

One of our new residents said it was great to be near all the services they need.

“It will be nice to have a secure home in a central location where it’s easy to access the social aspects, my GP and other medical needs. And it’s much easier to attend to those things when you know you have a home to go to.”

As well as the funding through the Victorian Government’s Big Housing Build, the project will also benefit from Housing Australia’s Future Fund that supports operations post construction.

Learn more about Templeton Street, Wangaratta.

Evan’s story.

Evan has battled through mental health struggles and housing instability since he was 20 years old. He moved around a lot and was never able to settle down. 

“I found it difficult to find my own safe and secure home,” Evan explained.

During COVID lockdowns, with nowhere to live, Evan had to move in with his mum.

“I was sharing a bedroom with my mum. Thankfully I had my own single bed, but we were tripping over each other in her tiny little cottage, and I had no space for anything. It was hard to live in that environment,” Evan said.

After two years at his mum’s place, Evan moved into a refurbished motel room. He had more privacy there, but no real kitchen. He was grateful to have a place of his own, but it reminded him of his previous private rental experiences.

“My last rental before Mum’s was a nightmare, really. The place next door caught fire and nearly burnt down my place. I came back from my Christmas holidays to find out the fire brigade had been all through my house.”

“That was terrible. It was me doing it tough on my own.”

Despite experiencing housing and homelessness challenges, Evan worked hard to improve his mental health and make a full recovery.

Finally, after 10 years on the Victorian Housing waitlist, Evan was offered a property through Uniting.

“I was very happy when I heard the news. I’m very lucky I got this place.”

Now settled in his Uniting home, Evan sees the positive impact this newfound stability has had on his life.

“Straightaway, I found stability and I felt happier. I felt like my life was back on track. It’s been very good for my mental health. With my own space, I’m more in control of my life.”

“My unit is very private. Nice trees and a balcony. The unit is not too big or too small and it’s very well laid out,” said Evan.

“It’s nice to have support from Uniting and a bit of community around here. I’m starting to get to know people here, I feel like I’m starting to settle down.”

Evan has big goals and dreams for the future.

“I’d love to own my own home still. I’d love my own backyard for my dog. I’d love to have a family. I’m studying electronics to try and see if I can further a career. It’s something to work towards.”

Family violence doesn’t take a break at Christmas

When you’re living with family violence, you live in fear.

And the violence you face every day doesn’t take a break for Christmas. Sadly, it often gets worse.

Because over the holidays you’re in each other’s pockets. There can be tension over whose family you spend time with, or who will have the children.

The financial and emotional pressures to make Christmas the perfect day, are why we are expecting to see more mothers and their children fleeing family violence. Desperately seeking safety and crisis care.

Please send a gift today, to help give women and children escaping violence and abuse the support they need.

Jane’s story: Your kindness means you’re always by her side

When you’re fleeing family violence, the future often looks scary.

You want to leave but where can you live where your violent partner can’t find you? How will you support yourself? How will your children cope with their lives being turned upside down?

That’s why women living with family violence leave 7 times, on average, before they’re able to leave for good.

Women like Jane* who tried her hardest to keep her children and herself safe. But she simply didn’t have the support she needed to start again on her own.

For mothers like Jane, it can come down to simply keeping a roof over your head.

Uniting care worker, Deb, shares how she works with families and how complex escaping family violence can be:

“Sometimes you can help families find a few nights in a local caravan park, but you always have to consider if it’s safe and somewhere they’re not likely to run into the perpetrator.

“So some women and their kids will end up sleeping in the car.

“That’s when we’re looking at where will you be sleeping? What will you need? Do you have blankets? Where can you get a hot meal that night?”

This is the reality many women leaving violent partners are facing today. The risk of homelessness is all too real. And if you have children, this risk is even higher.

In Jane’s case, the kindness of our Uniting supporters helped provide practical care like groceries, household items, and the care of a support worker. Jane’s support worker helped her understand the patterns of family violence and walked with her through the process of finding long-term safe housing.

“Previously, Jane would have gone back to the situation of family violence. But this time, she was able to build a relationship with her support worker and is now in stable housing in her ‘forever home’ … It’s absolutely brilliant,” shares Deb.

Through Uniting, you can also help provide counselling and mental health support for women like Jane. After so much trauma, your kindness helps break the cycle of violent relationships, so women and children can begin to heal.

Please show your care for mothers and children this Christmas.

Rachel’s child: Your generosity means special comfort for children

At age 11, Sam* had seen his dad physically and verbally assault his mum Rachel*. Despite his young age, he’s stepped up to protect her countless times.

And in the midst of violence, Sam found comfort in his best friend: his cat.

After years of terrible abuse, Rachel was able to get a family violence order against her husband. He was removed from the home. But with her lease ending and rents skyrocketing, Rachel couldn’t find another home she could afford.

Because of help from Uniting supporters, we were able to find a place for her, Sam and their beloved cat in a women’s refuge.

Right now, mothers like Rachel need your care as they take the crucial first steps of leaving an abusive situation. Please donate today to show care this Christmas.

Here’s how your gift will give urgent care and kindness:
✓ Your gift can help provide groceries so a mother doesn’t need to worry about how she’ll feed her children, and can just be there for them
✓ Your gift can help provide bedding and household essentials when a family is starting again from scratch, to make a new house a home
✓ Your gift can help provide crisis housing in a safe place so a family can rebuild their lives, finally free of fear

 

 

*This is a true story about real people. Some details such as names have been changed to respect the wishes of the people featured.

From tennis to timber: Ramadan has been making strides in his work experience.

At 20 years old, Ramadan already has a number of life experiences under his belt.

Having recently finished the School Leaver Employment Supports (SLES) program with Uniting, Ramadan’s confident and friendly manner has enabled him to quickly advance his skills further, and broaden his horizons considerably with the help of the Uniting Pathways 2 Employment team.

Living with a disability and navigating life outside the safe routine of school can be overwhelming.

When Ramadan joined Pathways 2 Employment in 2022 he initially struggled with the change. The familiarity of school was no longer available, and he had to adapt to being more actively involved in his daily activities. Part of his growth was learning about himself, understanding life skills such as healthy eating, navigating public transport, and learning about voting. More and more he was asked to think for himself and form his own ideas about things.

After he began work placement at a supermarket – and began to develop new skills quickly – the Uniting team encouraged him to apply for a job at the Australian Open.

And he got the job! He was so excited to be part of such a high-profile event, and turn up to his job each day ready to greet the public. The casual role was only two weeks, but it left an impression.

When Ramadan recently transitioned from Uniting SLES to Disability Employment Services he was supported to explore job opportunities, through the recruitment process and provided on the job support. Now in his job at Timber and Rose, he is even more confident about his options in the future, and he knows that he’s capable of growing and developing even further.

Uniting Employment Services continues to support him with fortnightly post placement support meetings to make sure everything is going well and to help him maintain his job for the long term.

And the smile says it all, Ramadan is loving his job.

Uniting Shepparton celebrates Women’s Health Program.

Uniting Vic.Tas concluded its three-year WOMHEn (which stands for ‘workforce of multilingual health educators network’) project partnership with Women’s Health Goulburn Northeast.

The WOMHEn project delivered in-language and tailored health and wellbeing support for women from culturally and linguistically diverse (CALD) backgrounds in Shepparton.

Hundreds of women participated in sessions provided by specialist health providers and delivered by Uniting in Arabic, Dari, Hazaragi and Swahili.

Uniting’s bicultural workers are embedded in newly arrived migrant communities. With invaluable lived experience, they have been instrumental in encouraging the participation of women who would otherwise feel isolated, with limited knowledge of services and understanding of the Australian context.

Many of these women have not just limited English but also have low levels of literacy in their own language. Their asylum and refugee seeking journey was disruptive of their formal education and connection with their cultural languages.

Recognising women’s health and wellbeing knowledge acquired from their homelands and developed through their migration process, and their rights to decision-making and owning their bodies, were front and centre in Uniting’s community engagement work.

Uniting’s bicultural workers developed and distributed culturally and gender-aware video and audio clips and in-language presentation materials. They also used WhatsApp groups, referred women, and at times, accompanied them to services, as part of the overall community engagement practice.

Meet Furaha, who supports the Congolese community.

Moreover, the project has effectively achieved the following:

  • A woman from Afghan background initially felt uncomfortable sharing her experiences about mental health and asking for help from a counsellor. The session helped her feel at ease and more willing to open-up. She appreciated the support received, which made a significant difference in her mental well-being. Over time, she felt more confident in seeking help and discussing her mental health.
  • “This kind of information is really needed in our communities because many parents, including myself, are struggling to convince their kids [who are reluctant] to eat my food. However, I am now motivated to try the advice given,” said one mother at the Healthy Eating session.
  • Apart from increased literacy and access to support in mental health and food nutrition matters, the women also expressed better understanding of healthy lifestyle, preventing and managing environmental impacts to one’s health, breast screening and the bigger aspect of sexual and reproductive health, managing and seeking support for ailments and violence, seeking support for children with developmental delays and similar issues, amongst others.

This project is a collaboration between the wider Victorian Women’s Health Services, spearheaded by Multicultural Centre for Women’s Health (MCWH), with funding from the Department of Health. The WOMHEn project highlights the importance of place-based, community-specific structures and systems to enable more just and equitable healthcare in rural CALD communities.

Learn more about our Multicultural Services or Uniting Vic.Tas Shepparton.

A green thumbs-up: Lachlan finds his calling outdoors.

When Lachlan joined Uniting’s Pathways 2 Employment group in Melton in 2022, setting off on a pathway to a career – let alone finding something he enjoyed – seemed beyond his reach.

For Lachlan – and for so many young people living with disabilities – misconceptions about intellectual disabilities and a lack of awareness mean that a young person’s goals and dreams can remain unrealised. Assumptions about someone’s potential often come from a place of wanting to protect the person living with a disability or keep them safe from disappointment. And while this is helpful in some situations, it can take a toll on confidence and development.

Programs such as Pathways 2 Employment (known by the NDIS name School Leaver Employment Supports or SLES) provide one-on-one, tailored support to explore goals, develop skills, and practice being out in the world as an independent adult – things many of us take for granted. And for people like Lachlan, these tailored supports mean he can understand himself better, try new things in a positive environment, and see a future that belongs to him.

When Lachlan started Pathways 2 Employment he was very quiet. “He didn’t feel confident when speaking with new people”, says Nicole Ferlazzo – Pathways 2 Employment Community Relations Coordinator.

“And he didn’t know what he wanted to do. He had never had the chance to explore his potential”.

For Lachlan, being encouraged to explore his skills, and try a range of activities in a supportive environment meant that he eventually started to enjoy and excel at certain hands-on tasks.

Lachlan’s initial taste of outdoor work was at Toolern Primary school where he was engaged as an Edconnect Volunteer. In this placement, Lachlan demonstrated that he was able to work independently completing the tasks given to him by the maintenance manager.

“The big shift for him was starting hands on activities in work placement where he really shone and had the opportunity to show what he could do,” says Nicole.

Then Lachlan started his work experience at True Green Nursery, with the help of his Employment Coordinator. His tasks include moving stock, watering plants, weeding and tidying up garden beds, trimming plants and hedges, and helping customers take purchases to their cars.

The Uniting team talk to the nursery regularly about Lachlan’s progress and identify new skills for Lachlan to work on to build up his experience.

“Seeing his confidence build, and the smile on Lachlan’s face – we know this program works”, says Nicole. “It makes the team so proud to see him continue on this exciting journey.”

Being a Parent: Salma’s resilience in a new country.

Salma is a mother of two, who went through different cultural and life pressures as a refugee, moving between the countries of Iraq and Jordan, and now living in Australia.

Salma came to the Being a Parent (BaP) program overwhelmed and anxious about raising her children in a new country. She was uncertain and lacking clarity on the approach to parenting, driving her to the brink of madness. It has manifested in not allowing her children to play, move around, or express their feelings and thoughts. It also came to a point where she felt that her family was not welcome in Australia.

When she saw an advertisement for BaP, Salma wanted to make changes. She enrolled in the BaP course and attended weekly. Feeling inspired by the bicultural family mentors and other parents in the group, she felt empowered and eager to make positive changes.

“I learn[ed] to understand children’s behaviour and I learn[ed] to let my children express their emotions. I feel better with myself and with my kids, and I started treating them better by implementing a routine,” Salma said

BaP is part of Uniting’s Communities for Children Hume program and is a free 9-week course targeted at bringing up confident, sociable, and happy children and families in Australia.

The program tackles understanding a child’s behaviour, clear communication and listening through play, discipline strategies, and other parenting topics. It is an opportunity to meet other parents and share the rewards and challenges of parenthood.

For Salma, it also helped that the program she attended was delivered in Arabic.

As opposed to what she felt prior, Salma has now gained confidence in parenting. With the support of bicultural mentors, she was referred to English classes which enabled her to enrol her child in kinder. It also provided her an opportunity to engage in the kinder program and read bilingual stories for the children.

“I am so glad I joined the program, the program was more than [a] learning journey, it is [a] daily practice, I feel [like] a good enough parent,” she said.

Uniting through its Communities for Children Hume Program has been collaborating with VICSEG New Futures to implement the Being a Parent – Hume Peer-led Parenting Project since 2017, funded by the Australian Government Department of Social Services.

Learn more about Communities for Children Hume.

Learn more about Uniting’s Multicultural Support Services.

*This is a true story about real people, based on a project report provided by VICSEG New Futures.
*Some details such as names have been changed to respect the wishes of the people featured. The photo accompanying this story is for illustrative purposes only. It is not a photo of the people featured in this story.

A drive for difference: Jasdeep’s happiness stems from helping others.

It was working amidst the pumps and petrol fumes of a service station in southeast Tasmania that Jasdeep reached the revelation that something had to be done.

“I was working at a petrol station in Hobart, and I was seeing how people were struggling to afford food or didn’t have a home to go back to.

“After seeing this I thought I should do something.”

With a determination to effect change in her community, Jasdeep enrolled into a Diploma of Community Services and found herself volunteering at the Uniting Emergency Relief centre in Hobart.

She marvelled at how gratifying this work was.

“The best thing was seeing the smile on people’s faces,” she said.

“To see how happy and grateful they were for support. It made me feel like I was doing something right.”

The national cost-of-living crisis and housing emergency has seen many Tasmanians plunged into a state of desperation as they worry how they will keep their pantries stocked and afford to keep a roof over their heads.

“I see so many people come through our Uniting services and say they haven’t eaten for two or three, sometimes even four, days. It’s so disturbing,” said Jasdeep.

“When we provide them food or vouchers, they sometimes cry and ask to hug you. They are so pleased, so happy. I can’t even put it into words.”

Volunteering with Uniting has helped Jasdeep and her family gain a newfound appreciation for their own life circumstances.

“This work has had a huge impact on my son too,” says Jasdeep.

“Sometimes my son, who is turning five, would come to volunteering with me if there wasn’t anyone at home to look after him.

“After that, he started valuing the things that he has. Now he always says, ‘Mama I have enough. Mama, take these toys next time, you can give them to the other kids who need them.’

“He is also always saying to his Dad not to waste food.”

Through volunteering Jasdeep has found her passion for helping others.

“Everyone needs to work for money but if we get the chance to do volunteer work, we can learn how to help people. That’s where real happiness comes from, helping others,” she said.

“Even if you can only volunteer for a few hours, it will still impact your whole life and perspective.”

Learn more about volunteering at Uniting.

The heart of business: U Ethical’s community commitment pays dividends.

For the team at U Ethical, simply offering volunteer days in their volunteering policy wasn’t sufficient.

“Having paid volunteer days in your policy isn’t enough. You need to actually action things and move them along. Many companies have a volunteering policy but team members never use it,” said U Ethical Executive Assistant, Alex.

“It needs to be pushed internally. Companies need to organise it.

“Luckily, our CEO, Mat, was very keen to have this executed. There is definitely a need for someone at leadership level championing it.”

As one of Australia’s largest dedicated ethical investment managers and a social enterprise of the Uniting Church, giving back to the community through volunteering was an obvious choice for U Ethical.

“As a sibling institution of the Uniting Church and knowing the great work Uniting does to support those experiencing vulnerability, it was perfectly logical for U Ethical’s team to volunteer with Uniting,” said U Ethical’s Chief Executive Officer, Mathew Browning.

“We are very grateful for the opportunity to support Uniting’s work in our small way. Volunteering provides a natural avenue for our team members to serve the broader community in a meaningful way.”

To pull this perk from their policy and into practice, Alex organised a fortnightly volunteer roster, pairing colleagues with someone they might not typically work within the office.

“I believe the pairings have made for better connections and it has helped teams integrate more,” said Alex.

Teams volunteered at Uniting’s emergency relief centre in Prahran, delivering food to those in the community seeking food relief.

“Every recipient was extremely grateful to receive the assistance of food supplies.” said Alex.

“It’s overwhelming to see the need and how thankful people are when you do provide that support. Community support is very rewarding.”

“Despite the vicissitudes of life, most of us are very fortunate to live relatively comfortable and productive lives. Volunteering provides an opportunity for team members to look outside ‘the bubble’ and appreciate the needs of the broader community,” added Mat.

Mat and Alex encourage other businesses to consider implementing paid volunteer days.

“I absolutely encourage other businesses to volunteer,” said Alex.

“It’s certainly worthwhile for companies to get behind, even if they can only offer one day per year. We have had only positive feedback from the team.”

Mat added, “Volunteering is often seen as part of the soft stuff in business. But it has tangible business benefits in improving team engagement and cohesion.”

Learn more about volunteering at Uniting.

From grief to giving back: Camaro’s compassionate calling.

The pandemic brought the world to a grinding halt. And as communities grappled with the challenges of lockdowns and social isolation, Camaro found herself navigating an additional layer of hardship: the sudden loss of her mother.

In the aftermath of this profound loss, Camaro sought solace and connection through volunteering.

“I lost my Mum during Covid,” she said.

“She got sick and passed away quite unexpectedly. Volunteering brought me back into the community.”

A chance encounter with an old colleague-turned-friend at a department store led Camaro to a volunteer opportunity at Uniting.

Her friend, an employee of Uniting, encouraged her to volunteer with the Home and Community Care Program for Younger People in Sale. This program supports those living with disability, mental illness or chronic pain to live independent and fulfilling lives.

Camaro began assisting Uniting’s art and drumming classes for young people in the community.

“The art classes focused on mental health, so doing zentangles. Which is a type of art that helps those in need of support with mental health. It helps people relax,” said Camaro.

She then supported the launch of a new Uniting program named AXIOS which provides young LGBTIQA+ people with the opportunity to build community connections and social circles in the area.

“The word ‘AXIOS’ is Greek for ‘worthy of’ or ‘deserving of’, so very fitting for the name of the LGBTIQA+ group,” said Camaro.

“Volunteering with the AXIOS group, I could see a huge change in the confidence of these young people.

“They would come in very shy and quiet, and then later they would come early and be very excited. They opened up so much more, it was really lovely to see.”

Camaro spoke to the importance of queer spaces for young people living rurally.

“Unfortunately, in the country, we do sometimes have the side of the community who perhaps aren’t as accepting of queer people. Which can be very challenging for younger people,” she said.

“Some families are not accepting of their child’s gender or sexuality. So, these young people can be scared to reach out.

“There were some young people who you could barely get a word out of and then after a couple of weeks they were so lively and talkative.”

For Camaro, volunteering has always been an important practice in her family.

I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do.

These are words that have been echoed through Camaro’s family. From her Aunty to her Mum and then to her.

“Volunteering has always been in our family,” she said.

“When I was younger, I would do meals on wheels with my Mum. My Mum and

Aunty also ran CAVA, Community and Volunteer Action, another volunteering organisation down here.”

For Camaro, volunteering has changed the way she sees and interacts with her community.

“Some of the conversations that I have with the participants and hearing their life stories is so touching and eye opening.

“Volunteering is a great way to teach ourselves respect for others. To learn to be a part of the community, not just coasting by as another soul in society.”

Camaro’s volunteering role has now blossomed into employment.

Learn more about volunteering at Uniting.

*The photo accompanying this story is for illustrative purposes only. It is not a photo of the people featured in this story.

From volunteer to valued employee: A second-hand success story.

Economical, stylish and eco-conscious, Sy’s op shopping passion has lasted a lifetime. Fuelled by an indifference for trends, Sy holds op shops as havens for personal style, offering freedom for self-expression away from the constraints of seasonal fashion pressures.

Unbeknownst to her, it was a Uniting Op Shop, nestled in her local community, that would fuse her background in business, proclivity for creativity and lifetime long love of op shops into a newfound purpose.

In 2020, Sy found herself relocating to Melbourne from Tasmania with only a boot load of household possessions after her daughter was awarded a six-year ballet scholarship.

“I spent a lot of time in Uniting’s Albert Park Op Shop when I first arrived in Melbourne, just collecting household essentials, pots, pans, cutlery, all the things that I didn’t pack,” says Sy.

“That’s where I met Allie, who was the manager of the shop. She suggested I work there. She would watch me shop and knew that I understood op shops. She knew that I was a lifelong op shopper.

“I thought I would enjoy working in an Op Shop, but the best way to work towards that, and to also see if I liked it, was to volunteer in one.”

Enter pandemic, stage left.

Two years went by before Sy could finally step into her role at the Albert Park Uniting Op Shop.

“I started volunteering two shifts a week and found that I really liked it,” she says.

“I have a flair for visual merchandising because I was a dance teacher for many years, so I am used to dressing up kids and putting them on stage.

“I dress up mannequins these days instead. Which is good because they don’t talk back, they just fall on me instead.”

After six months of volunteering, Sy began to work casual hours.

“I worked very hard as a casual. I ended up working around lots of different Uniting Op Shops, as well as in the warehouse, sorting,” she says.

“Then I applied for the full-time manager’s role at Albert Park.”

At Albert Park Uniting Op Shop, Sy has found a canvas for her creativity, transforming donated items into beautiful window displays, breathing new life into each piece of clothing.

“Whatever walks in the door of our shop is potentially a work of art or someone’s new favourite piece of clothing,” she says.

“It’s the reason I’ve always loved op shops because I’ve never been a person to follow trends in shops.

“An op shop is a way to put together something that feels like you.”

Volunteering with Uniting led to a new career path for Sy. It provided her the perfect platform to blend her business smarts, creative flair, and love of op shops into meaningful, fulfilling work.

“Through volunteering I achieved my goals. Because I’d moved to a new city, I’d never worked full-time for an organisation before. I’d always been self-employed,” she says.

“And so that was a big step for me, and I achieved that through starting as a volunteer.

“I was able to turn something that I loved into a job and in an organisation that supports good work.”

Learn more about volunteering at Uniting.

Game, set, print: How one match led to a lifelong career.

It was a single game of table tennis – a sport Bruce both didn’t enjoy nor claimed to be any good at – that led him to a 37-year career in the print industry, where he met his now wife and found his voice for disability activism.

At the young age of 20, during a game of table tennis, a friend recommended Bruce to apply for a job at Tadpac, a Uniting social enterprise.

Established in 1965 by a group of people living with disabilities, Tadpac is a Uniting owned printing service based in Tasmania.

Bruce, who has used a wheelchair since birth, began working in reception at Tadpac Print’s joinery office. After a number of years this office was closed as the service decided to focus on print. He was then moved to the Sales Department and finally ended his career as the Tadpac Supervisor.

Unfortunately, after almost four decades at Tadpac Bruce’s health began to decline, and he could no longer manage full-time hours around his doctors appointments.

With decades of experience and lots more to give, Bruce decided to return to Tadpac as a volunteer.

Volunteering has helped Bruce keep his mind sharp and continue to be a mentor and advocate for others also living with disabilities.

“Bruce is a strong champion for our supported employees,” says Uniting Disability Services Coordinator, Vanessa.

“He is really committed to sharing his life experiences with the other supported employees to encourage them to pursue any dream they have. To not let their disability hold them back from anything.”

For Bruce, leading by example has always been important.

“I think words aren’t always as powerful as actions,” he says.

“When the employees with disabilities see that someone like me, in a wheelchair, can do this job and hold a management role it gives them hope.

“It teaches them that if you work hard, you can achieve anything.”

When reflecting on his life, Bruce has no regrets.

“Looking back, playing table tennis was probably one of the smartest things I ever did because I got a job at Tadpac where I met my wife,” reflects Bruce.

After 38 years together, Bruce still holds his wife Jo as his greatest motivator.

“Jo gives me the strength to go on. When she was younger, she was diagnosed with a malignant brain tumour and given 12 months to live,” says Bruce.

“She was determined to prove everyone wrong. And she did. I take a lot of my inspiration from Jo.”

Returning to Tadpac as a volunteer has been a rewarding experience for Bruce.

“After an amazing 37-year career, I wanted to give back to Tadpac,” he says.

“I want to thank them for having faith in me and my ability.”

Learn more about volunteering at Uniting.

2024-25 Victorian State Budget response

Uniting Vic.Tas CEO Bronwyn Pike has welcomed funding in the 2024-25 Victorian State Budget to support the organisation’s programs and services but stressed more can always be done to assist low-income families.

“Cost of living pressures are having a devastating impact, not only on household budgets, but also on people’s mental health and wellbeing,” Ms Pike said.

“We’re pleased with the continuation of funding for the highly successful Family Preservation and Reunification Response program and the Early Help pilot program, which ensures more families have access to early support before their problems become more complex.

“Given the pressures on families, the one-off $400 cash payment for children at schools will help by offsetting some out of pocket school costs.

“As a provider of early learning services, we are concerned about delays to the free kindergarten program. There is strong evidence that investment in early education leads to significantly improved outcomes for children at school.”

Ms Pike welcomed the ongoing funding for Uniting’s crisis support accommodation for women experiencing homelessness but said there was still more work to be done to address the state’s escalating homelessness crisis.

Rising above: Athas proves his disability is not a barrier

At the heart of Gotham Doughnuts, amidst the aroma of cinnamon and caramel and the symphony of clinking utensils, there’s a young man named Athas who is taking his first step to getting a job.

His journey to finding work began like any other teenager’s – filled with apprehension, excitement, and a hint of nervousness.

But Athas faces an additional challenge due to his disability. He isn’t always comfortable making eye-contact, he sometimes finds it hard to read social cues, or understand what’s expected in a conversation.

But at Gotham Doughnuts – where he is supported, given new challenges to overcome, and where his abilities are fostered – he is growing in confidence and independence every day.

“Witnessing Athas happily participate in his work placement each week means the world to us. He loves working at Gotham Doughnuts…and has already gained so many valuable workplace skills” says his mum Narelle.

“We have seen significant growth in his confidence, independence & communication – it’s such a wonderful experience for him.”

Athas is one of Uniting’s School Leaver Employment Supports program participants. The program supports Athas and his family on the journey to fulfilling his career and life goals. The program is designed for school leavers living with a disability and assists them to grow key skills such as working in groups, navigating public transport, understanding formal documents such as passport applications, learning how to form their own opinions and ideas, and building foundational workplace skills such as food handling and customer service. Many of these important skills can be overlooked, and assumptions about the capacity of young people living with a disability can hold them back.

For people like Athas, a fulfilling career, overseas travel, romantic relationships and other significant life events should be as achievable as they are for any other young person.

Inclusive workplaces like Gotham Doughnuts provide crucial work experience for the participants, and provide an integral starting point for those very first steps on the journey to increased confidence and independence. Young people like Athas can grow beyond the barriers that many people perceive, and prove that his future is bright.

Athas’ mum Narelle knows that the staff at Gotham Doughnuts are behind him all the way, “[The manager] George loves having him there. And his co-worker Alyssa has been very encouraging and supportive. We are extremely proud of Athas & so grateful to Gotham Doughnuts & Uniting SLES for this amazing opportunity”.

Stitching hope for Wodonga’s rough sleepers.

Uniting’s Ruffy Swag project is a new initiative led by Uniting’s Wodonga office. The purpose of the project is to produce swags locally to distribute to those sleeping rough.

The idea for this project sprang from the critical need of warmth and bedding for those experiencing homelessness within the Goulburn Northeast region.

“Looking for community partnerships to be able to make backpacks and swags, is not solving a problem but it gives people dignity that they can have a portable bed on their back and have something warm to sleep in every night,” says Uniting’s Emergency Relief Coordinator in Wodonga, Catherine Byrne.

St Leonard’s Uniting Church Brighton have been a key reason the program has been able to get off the ground.

“The project has been challenging at times but luckily this wonderful seed funding has come from St Leonard’s Uniting Church through their Coffee Cup Challenge proceeds,” she says.

The Beechworth Uniting Church has also generously donated to the program.

“It’s amazing these funds can come in and help a region with their homelessness problem,” says Catherine.

A Ruffy Swag.

Beechworth Correctional Centre are proudly partnering with Uniting to create the swags.

The Correctional Centre has expanded their current program with industrial sewing machines to develop the backpack swags. Community volunteers are stepping in to teach the skill of drafting patterns and basic sewing skills to participants at the Correctional Centre who volunteer to support the program.

Carevan, an organisation based in Albury, who provide warm meals to those experiencing homelessness will help to

distribute the swags to those in need, as well as source further funding.

“We want to make change and help those who are sleeping rough and empower the participants at the correctional centre in a well-meaning program,” says Catherine.

“The Ruffy Swag project will assist people who find themselves homeless in Victoria and New South Wales.”

Make an impact in 2024 by becoming a foster carer.

Ever felt something tug on your heartstrings, calling you to make a difference?

Now is your opportunity to answer that call.

With more kids needing safe temporary care, there’s no better time to become a foster carer.

As growing numbers of families face challenges such as family breakdowns, substance abuse, and mental health issues, more children are finding themselves in need of safe and nurturing care.

This is why now is the right time for you to become a foster carer.

Home is where the heart is.

We all know that foster carers make a difference. By opening your door and offering a loving home to a child in need, you can make that positive difference in the life of a child.

Foster care is about much more than just about providing a place to stay.

Beyond providing all-important stability for a child, being a foster parent is an opportunity to create positive relationships and joyful experiences that help children build resilience and the life skills they need.

A decision to offer your home as a foster carer is about providing compassionate nurturing care that empowers children to thrive. While many children stay in foster care for a short time, the positive impact you can have will last a lifetime.

Time for some self-blossoming.

Foster care is the nurturing soil which allows children to grow. Every foster carer is provided with comprehensive training on parenting approaches that include first aid, behaviour management and self-care.

But the good stuff is in the self-discovery. Like the kids in your care, you will also cultivate your resilience, empathy and interpersonal skills. Interacting with children from diverse backgrounds creates an understanding of human complexities, which will assist you to expand your perspectives and hone patience, adaptability, and flexibility, all while fostering inner strength and the capacity to remain composed when navigating life’s challenges.

The village supports you, too.

When you become a foster carer with Uniting, you’ll have a specialised support team with you every step of the way.

Access to our dedicated expert care team includes having a designated Case Worker for ongoing support and practical assistance. We provide around the clock support so you’re never on your own.

Although foster care is a voluntary role, you will receive a reimbursement towards the day-to-day costs of caring for a child or young person. These payments are tax-free and made fortnightly by the Department of Families, Fairness and Housing (DFFH).

Where extra expenses are incurred beyond what is considered the ordinary costs of care, additional financial support may be available.

If you’re considering becoming a foster carer, you will have all the assistance you need to do so with confidence.

Foster the way you want.

One of the misconceptions about foster care is that it requires a long-term commitment.

While some placements may indeed be long-term, there are various flexible options available to suit you.

Fostering a child can be short or long term option. A range of care types are available to ensure the best fit for every carer and child. You can choose to care for a night, a weekend or longer, including months or years.

Some carers may choose to provide only one type of care, while others may provide a combination of care arrangements. We understand that you may be new to fostering, so we’ll match you to a type of care suitable to your current lifestyle and responsibilities.

It’s a ride of rich experiences.

Becoming a foster carer isn’t just a role; it’s a collection of rich experiences brimming with profound moments of connection, growth, and fulfillment.

As a foster carer, you’ll witness the transformative power of love and support while shaping the lives of vulnerable children and young people.

It’s an experience that will challenge you, yet inspire you, and ultimately leave an indelible mark on both carer and child, creating memories and bonds that last a lifetime.

Ready to embark on an epic quest in 2024?

As you contemplate your goals and aspirations for the year ahead, consider the profound impact you could make by opening your heart and home to a child in need.

The rewards of fostering are immeasurable, not only for the children you support but also for yourself.

So why wait? Start your fostering journey today with Uniting and be a part of something truly impactful.

We support foster cares across the eastern, south-eastern and western regions of Melbourne, as well as Ballarat, the Central Highlands, Wimmera and Gippsland.

Get in touch and take the first step towards making a difference in 2024.

Making the most of retirement.

Margaret and Jackie will be the first to tell you that retirement is busy and fulfilling. Residents at Gardiner Lodge in Glen Iris, they are part of a close–knit and bustling community.

“I’ve always liked theatre, movies, reading, meeting people – my life hasn’t really changed! I really make the most of retirement.” says Margaret. Having lived at the village for 7 years, she felt at home as soon as she moved in. She says the residents care about each other, and check in regularly, while being aware that each resident is busy pursuing their own hobbies and interests.

Jackie – now in her 80s – was working up until a few years ago. “Doing all the things, being with people. I’m still able to make a difference,” she says.

Having worked as a CEO for a well–known not–for–profit organisation, community building is in her blood, and she hasn’t stopped her deep commitment to making others’ lives better.

Gardiner Lodge is one of 12 villages owned and managed by Uniting. With a focus on independence and flexibility, Uniting retirement villages are designed to encourage residents to continue to live life on their own terms.

Jackie likes that everyone in the Gardiner Lodge community has a say, and can be involved. She believes the strength of the community is its collaboration – “it’s a shared belief that society is better if we do it together”, she says.

Both women also appreciate that they share the values of the people in the neighbourhood. It’s a friendly, welcoming community that celebrates marriage equality, and diversity. It creates cohesion amongst the residents, and allows a dynamic and progressive environment.

Jackie says, “We believe it’s better for two people to connect, no matter what their gender – that’s much better than two people being isolated and lonely”.

For Margaret, staying in the area of Melbourne she has always called home is important. After she moved from her family home in Camberwell into a small flat, she felt upheaved. But since moving to Gardiner Lodge she has appreciated that the gardens and maintenance are taken care of, and likes knowing that the people in her community care about each other. And she hasn’t had to change her life dramatically.

“I’ve been in the same book club for over 50 years,” she says, “there are 8 of us from the original group. We’ve grown up together, raised families. And we still meet every month and actually talk about the book!” she laughs.

Asked what makes the village so special, Margaret says “Kindness. Being aware of people’s needs. That’s all it takes”.

Learn more about Uniting’s independent living retirement villages.

Learn more about Gardiner Lodge, Glen Iris.

Uniting program helps young people living with disabilities ace their 2024 Australian Open jobs.

Aiden, Leila, Nathan and Ramadan from Uniting Vic.Tas’ School Leaver Employment Support (SLES) program have had a fun fortnight working retail and hospitality jobs at 2024 Australian Open in Melbourne.

With support from Tennis Australia and Dylan Alcott’s the Field, which connects people with disabilities with organisations looking to hire, the teenagers all gained real-life customer service skills and experience during Australia’s biggest sporting tournament.

The SLES program provides young people living with disabilities with help and support on their pathway to employment including creating action plans for training, work and life skills, to prepare them for the workforce, helping them feel confident and positive about their future.

Aiden, Leila, Nathan and Ramadan were supported to write their job application and to prepare for their interviews.

Speaking after his first shift, Ramadan said: “I feel so good about working in the retail space. It’s really busy and my shift goes quickly, but I’m enjoying learning to use Point of Sale.”

Leila was also excited about her first taste of the workforce: “I was excited and nervous, but on that first day, I was really looking forward to my first real (work) shift.”

Uniting Vic.Tas Acting CEO Amy Padgham said it was exciting to see the young people thrive in their jobs.

“We know how important it is for young people living with a disability to not only find a job, but to keep that job,” Ms Padgham said.

“As well as providing a source of income, a job boosts a young person’s confidence and self-pride as well their independence.

“Only 53 per cent of people living with a disability in Australia are in the workforce compared to 84 per cent of people without a disability.

“Platforms such as the Field and opportunities like this which Tennis Australia are providing these young people help break down the barriers stopping people with disabilities from gaining and retaining meaningful employment.”

Co-founder of the Field, which is Australia’s first disability-driven job search platform and multiple Australian Grand Slam tennis champion, Dylan Alcott, said initiatives like this are critical for improving outcomes with people living with a disability.

Mr Alcott has simple words of advice for employers looking for employees and wanting to make a difference.

“Be inquisitive and lift your expectation of what you think candidates with a disability can do, because I promise you, it’s always more than you think,” he said.

Meanwhile, Ramadan has enjoyed his time in the retail space so much, he’s hoping to return in a similar role with the AO retail team next year.

Generosity funds house for women and children escaping family violence.

A generous Melbourne couple and supportive local businesses have helped create a home for women and children escaping family violence in the Northcote area.

The couple, who do not wish to be identified, have previously donated the use of a two-bedroom house in Abbotsford. They decided to purchase a three-bedroom home in Northcote because they felt it was a better option for women with children.

“It’s an amazing contribution that gives women and children escaping family violence a real opportunity to leave dangerous homes and start afresh,” said Uniting Vic.Tas Senior Manager Housing Services, Louise Daniel.

The couple, who wish to be known as K and B, gave Uniting the use of the first house eighteen months ago in response to media articles highlighting the number of Australian women killed or impacted by violent partners every year.

“We both looked at each other and it was like an epiphany. We both thought about our house In Abbotsford and thought we can do something about this,” B said.

“We are in the position where we can help,” added K.

“If anyone else can do it, I would encourage them to, it’s a really nice feeling knowing you can help,” she said.

“If you’re a boomer and sick of the bad rap we get on housing, here’s a chance to change that perception and do something that is life changing for someone.” K added.

B said the fact Uniting has its own maintenance team and could manage the properties well was an incentive.

“We are forgoing interest paid or received on each house which is around $50,000 per year but we retain ownership of the houses. The way Uniting set up the contracts with us makes it easy. We don’t have to get involved in any direct tenancy management, as Uniting manages any questions or issues raised by the person renting the property.

Uniting pays peppercorn rent for the houses and manage the tenancies. The couple pay rates and some of the outgoings as a donation.

A portion of the minimal rent paid to Uniting by renters is retained as brokerage so when the women are ready to leave, they have some money to pay bond and set themselves up in a more permanent home.

Local business Kreative Design and Interiors furnished and decorated the entire house and Koala Furniture, a Uniting corporate partner provided beds.

Kreative’s director Felicity used furniture and materials from styling houses to furnish the home, including bedding which has only ever been used for display.

Learn more about our Homelessness and Crisis Support services.

If you are interested in donating the use of a property, contact us at [email protected] and include ‘attention Louise Daniel’ in the subject line, or free call 1800 329 133.

Young Victorians are getting help to reach their career goals.

Ask any school leaver today how they feel about finishing school and taking the next big step into the world, and many will say ‘excited’, ‘nervous’, or ‘uncertain’. Leaving school and thinking about university or work can be daunting.

Now imagine how a school leaver living with a disability might feel.

According to a 2019 study1, 64% of young people with a disability felt they faced barriers to finding work – compared with 48% of young people without a disability.

Without targeted support, many of these young people disengage with school, further study, or work experience and eventually lose the confidence to participate in the activities they once enjoyed.

For people like Zoe, having the support of Uniting Vic.Tas Pathways 2 Employment means she can feel positive about the future, and sees some of those barriers fall away.

“I’m happy that I have the opportunity to do work experience at a café doing customer service. I love learning new skills,” she says.
Her friend and Pathways 2 Employment participant Wolfie feels the same.

He works at a local op shop, and at a café. He juggles his responsibilities and enjoys staying active.

“I’ve learned a lot about work safety and my rights in the workplace.

I’ve really enjoyed Pathways 2 Employment.

Uniting’s program – also known as School Leaver Employment Supports or SLES – helps young people build skills, confidence, and discover their strengths and aspirations in a supportive group environment.

According to Uniting Employment Coach Jessica Clenci, the participants love the activities, industry visits, and taking part in community events such as hosting a Bunning’s barbeque.

“Going out and practicing skills they’ve learned in the training room, going out and meeting people in the community – they love that experience,” she says.

Jessica loves watching the participants planning and taking part in social days that the group decides on together as a team.

“They’re the ones organising and planning it – they call up the businesses, they make the bookings, they make the decisions, it’s really important team-building for them.”

 The skills the Pathways 2 Employment participants learn help them feel empowered.

Not only do they learn about money, taxes, communicating in the workplace, how to use public transport and learners permit theory, but they grow together and make decisions about their own lives based on their own aspirations.

Janet Curtain, an Employment Coach working with Pathways 2 Employment participants loves watching the young people grow and develop independence.

“They come in all nervous into the start of the program, thinking it’s all scary…to being so social, and coming out of their shell. It’s amazing to see them develop belief in themselves,” Janet says.

Janet knows she’s done her job when the participants can confidently fill out their own forms, do life admin, choose an interview outfit, make a barista-grade coffee or a sandwich and sell it to a member of the public – and she loves seeing them eventually settle into a job.

Janet keeps in touch with the participants and their parents, and loves hearing about how they’re progressing after graduation.

Archer is another Pathways 2 Employment participant, a friend of Zoe and Wolfie, and is in his second year of the program.

“I like working on my goals, and working in a team. I like learning about money and pay”, he says.

Archer has enjoyed planning and recording a radio show, and visiting Bunnings to take part in team-building projects.

These invaluable experiences are increasing Archer’s confidence and providing a range of skills that he will eventually take into the workplace and draw on as he progresses in his career.

Pathways 2 Employment helps people like Archer, Zoe and Wolfie in 12 locations across Melbourne.

Navigating Neurodiversity in the Workplace: Overcoming Bias for a More Inclusive Environment

Neurodiversity refers to the diverse range of neurological differences that exist among individuals, including conditions such as autism spectrum disorder, ADHD, or dyspraxia.

While the concept of neurodiversity was introduced to reinforce the idea that neurological differences are natural variations of the human brain, individuals who are neurodiverse often face unique challenges in the workplace.

In this article, we will explore some of the common challenges that neurodiverse individuals encounter and discuss strategies to create a more inclusive and supportive work environment.

1. Misunderstanding and Stigma

One of the primary challenges neurodiverse individuals face is the lack of understanding and the perpetuation of stigmas surrounding their condition. Neurodivergent individuals may exhibit behaviors or communication styles that differ from the neurotypical majority, leading to misconceptions and biases.

Colleagues and supervisors may struggle to comprehend the strengths and unique perspectives that neurodiverse individuals bring to the table, and expect the pace of their work to meet normative stereotypes.

To address this challenge, organisations should prioritise education and awareness programs.

Directives that promote understanding and celebrate neurodiversity spearheaded by leadership of an organisation can help create a more inclusive workplace culture.

2. Communication and Social Interactions

Social interactions and communication can be particularly challenging for neurodiverse individuals. Difficulty in interpreting non-verbal cues, maintaining eye contact, or navigating ‘office politics’ may lead to misunderstandings and isolation. The traditional emphasis on social or networking skills in the workplace may unintentionally disadvantage neurodivergent employees.

Employers can foster inclusivity by implementing clear communication guidelines and providing alternative communication channels. Encouraging collaboration in different forms – such as chat, digital whiteboarding or mind-mapping – and understanding different communication styles can help bridge the gap between neurodivergent individuals and their colleagues.

3. Sensory Sensitivities

Many neurodiverse individuals experience sensory sensitivities that can be triggered by aspects of the workplace environment, such as bright lighting, too much talking, or crowded spaces. These sensitivities can lead to discomfort, stress, and decreased productivity.

Creating a sensory-friendly workplace involves making simple adjustments, such as providing quiet spaces, adjustable lighting, or noise-cancelling headphones. Allowing employees to work shorter or more flexible hours also accommodates for differing needs and routines.

4. Executive Functioning Challenges

Individuals with neurodiverse conditions often face challenges related to executive functions, such as organisation, time management, and task prioritisation. Meeting deadlines, adhering to schedules, and multitasking may present difficulties for some individuals.

Implementing flexible work arrangements, offering organisational tools, and providing clear expectations with the broader team can help neurodiverse employees navigate executive functioning challenges more effectively. Additionally, fostering a supportive work culture that has an awareness of differing needs can create a more inclusive environment.

5. Limited Access to Opportunities

Neurodiverse individuals may encounter barriers when seeking employment or career advancement. Biases in recruitment processes, limited awareness of neurodiversity in the workplace, and a lack of awareness during interviews can contribute to underrepresentation.

Organisations committed to diversity and inclusion should actively seek to eliminate biases in the recruitment and promotion process. Creating mentorship programs and providing professional development opportunities can also contribute to a more equitable distribution of opportunities for neurodivergent individuals.

Promoting neurodiversity in the workplace is not just good for individuals – it is also essential for fostering creativity, innovation, and a truly inclusive organisational culture.

By addressing the challenges faced by neurodiverse individuals head-on, organisations can create environments that celebrate differences and empower all employees to thrive. Through education, awareness, and thoughtful accommodations, we can build workplaces that embrace all working styles and harness the unique strengths of every individual.

It’s not just good for business, it’s better for the community and society.

Uniting Op Shops – where young people thrive.

Uniting Op Shops across Melbourne are celebrating community collaboration and inclusivity, encouraging everyone to discover their unique style, personality and self-expression.

Working with the Employment Services team, Uniting Op Shops are helping young people living with a disability make their way in the world.

Nestled in the heart of communities such as Preston, Yarraville and Glenroy, Uniting Op Shops have long been known for their haven of creativity, community, and diversity. However, what sets them apart from other second-hand stores is their commitment to providing valuable work opportunities for young people living with disabilities via Uniting’s School Leaver Employment Supports (SLES) program.

Uniting Op Shops have become thriving spaces where unique abilities and talents converge to create an inclusive and welcoming atmosphere. The SLES participants – each bringing their own strengths to the table – are not only gaining essential skills and confidence but also actively contributing to the shop’s success.

The newly opened Brunswick Op Shop and warehouse on Victoria Street has generated excitement in the area, with a huge Op Shop and warehouse becoming a major hub for collecting and distributing goods. The large space houses kids, women’s and men’s clothing, a huge range of books, homewares, as well as vinyl records and hard to find retro and vintage items. The new space has also meant they’ve needed more hands on deck.

Jacob Miller – Uniting Op Shops Senior Manager says “We are delighted to be able to support the work of our colleagues running the School Leaver Employment program, and have these wonderful young people as part of our team. Our Op Shop Managers love being able to support them on their journey.”

Wolfie – one of the young people gaining confidence through work experience – enjoys learning how to count and handle money, and is beginning to gain familiarity with the workplace. He also likes making customers laugh with his jokes.

“It’s amazing to see [the SLES participants] develop a belief in themselves”, says Janet, one of the employment coaches supporting the young people. “They come in all nervous at the start…and then you see them coming out of their shell”. This is one of the most important aspects of the program – developing independence and confidence, Janet says.

Many of the young people live with a hidden disability, and can find everyday routines and interactions overwhelming. Navigating public transport, interacting with the community, understanding how to fill out forms and paperwork – many of these activities are taken for granted by people not living with a disability. The program helps young people to leave the familiarity of high school and supports them to develop essential skills that will set them up for life.

The community’s response to the Uniting Op Shop’s initiative has been overwhelmingly positive.

Visitors not only appreciate the vibrant atmosphere, but also applaud the young people in creating a space that champions diversity, inclusion and encourages self-expression.

The success of Uniting Op Shops is a leading example of the potential of inclusive employment programs. It highlights the importance of recognising and harnessing the unique talents of every individual, regardless of their abilities.

With understanding and a compassionate approach to young people living with different abilities, barriers to their career aspirations fall away and their goals for the future are brought that much closer.

Learn more about Uniting’s Disability Employment Services.

 

Open your heart to fostering.

Rebecca* initially had her reservations about becoming a foster carer. As a young, single woman living in rural Victoria, she wondered if she fit the bill.

The foster carers she’d seen growing up were typically older couples, who already had children of their own. As the proud aunty to many nieces and nephews, Rebecca had some parenting experience but feared this wouldn’t be enough to care for a child full-time.

“I was quite worried about being too young when I first became a foster carer,” said Rebecca.

“I was 27 and single and I haven’t got any biological children. I wasn’t sure how this would come across and whether I was capable.”

It’s now been a year into Rebecca’s foster care journey and she’s grateful she trusted her gut and jumped in with both feet.

The joy and purpose fostering has brought her, far outweighs any of the challenges she has faced.

“It just means now I have a long journey of fostering ahead of me,” she said.

From respite to full-time care

Rebecca began fostering as a respite carer. Her role was to care for children in the short-term, for a few hours, days, or over the weekend.

Respite care allows full-time foster carers to take a break. It is mostly planned in advance but sometimes can be required in emergency situations or at short notice.

One of Rebecca’s respite foster children needed a full-time carer. With Uniting’s support, Rebecca knew she was ready.

“Uniting has supported me at every step of my foster care experience,” she said.

“Right from beginning, from training and every way through. Every team member is brilliant.”

Rebecca also stressed that despite being a young person with a single income, expenses haven’t been an issue.

“Some people worry about the money side of foster caring and being able to financially provide for children,” she said.

“But I always know if there is a big expenditure or something extra, I can contact Uniting.”

Rebecca shared that in her experience children don’t need a lot of ‘stuff’.

“As long as they have somewhere to sleep, food to eat, clothing to wear and someone to love them. If you can provide that then you’re two thirds of the way there,” she said.

Love is at the centre of everything

For those at the beginning of their foster care journey, the idea of disciplining a child that is not your own can be a daunting concept.

Rebecca explains that when disciplining a foster child, it’s very important to consider the challenges and traumas they may have faced in their lives and how these could have contributed to their behaviours.

“In foster care, we discipline differently. We connect rather than correct. We help the children identify who they are and why they are having these behaviours,” she said.

“Straight up discipline isn’t going to work with these kids and it’s not what they deserve. If you can approach them with a whole lot of love and acceptance, then you can do it.”

Fostering futures

When asked if Rebecca would encourage others to become foster carers, she answered with an overwhelming yes.

“I would encourage everybody to look into foster care and if you think it’s too hard or too much trouble, think about how hard it is for the kids,” she said.

“We go into this voluntarily, they don’t. So, if it’s hard for us, imagine how hard it is for them.”

Rebecca explains that you have a lot of flexibility as a foster carer. You get to decide when, how and for how long you foster.

“Just give it a go. You don’t have to commit for 40 years, you can commit for one year or even six months,” she said.

“You don’t know how good it is until you do it. I’m not going to lie, it can be very hard but it’s so worth it. I have grown immensely since becoming a foster carer.

Become a foster carer with Uniting.

*This is a true story about real people. Some details such as names have been changed to respect the wishes of the people featured.