Feel safe and supported as you settle in.

Build your skills and achieve your goals with our Humanitarian Settlement Program.

Or call (03) 5831 6157

Settlement services

Support to connect with your new community.

Our Humanitarian Settlement Program (HSP) can support you to become self-reliant and connect with your new community.

You can get support with:

This program is offered to people arriving and resettling in Goulburn North East.

Living elsewhere? Don’t worry – we can still help. Contact our team to discuss your options.

What support can I get?

Your Humanitarian Support Program is designed to work in combination with other settlement and mainstream services.

You can access:

Support when you arrive at the airport
Help to settle into your accommodation or property
Food and essential items package
Help to register with Centrelink, Medicare and a bank
Help with any health needs
Details of what to do in an emergency and how to access interpreting services
Support to access local services.

If you need further help to achieve your settlement, you can also access:

Programs that build knowledge about the Australian way of life and values
Help to find long-term accommodation
Health and family support services
Local community groups and activities
Support to register with the Adult Migrant English Program (AMEP) and attend lessons
Help to enrol in education and training
Help to find employment services.

If you’re eligible, you can also the lodge your Free Translating Service (FTS) application with us.

What happens next?

You’ll finish your HSP support when you’ve achieved your settlement outcomes (as identified in your case management plan).

When a person is granted one of the following visas to resettle in Australia, they are referred by DSS to an HSP service provider to access support under the HSP on their arrival in Australia.