Get in touch
We’re here for you.
Get in touch between 9am and 5pm Monday to Friday to find out how our family services can support you.
Call us on
(03) 9192 8100
Family violence support services
If you are experiencing family violence or domestic abuse, you are not alone. We can support you to find safety and stability so you can move forward.
Need help now? In an emergency dial 000 or call 1800Respect on 1800 737 732.
Family violence services
Find the support you need.
We provide support for all victims of family violence.
Family violence is any behaviour that is violent, threatening, or abusive by an individual against another member of their family, a partner or a household member. It includes any other form of behaviour that coerces or controls a family member or causes that family member to be fearful.
This includes behaviour that is:
- Physically, verbally or sexually abusive
- Emotionally, spiritually or psychologically abusive
- Economically abusive
- Threatening, coercive, or seeks to control or dominate the other person.
We provide counselling and group programs:
- One-on-one counselling for adults, young people and children
- Group programs for adults, young people and children
- Referral pathways for adolescents.
Please contact The Orange Door service for family violence support beyond counselling and group programs.
For further information on how we can support you and your family, look to our Family and Youth Support Services.
We can support you with
Other statewide, after-hours services
- Safe Steps 1800 015 188 (24 hours a day, 7 days a week) – for women and children who are
victims of family violence web chat support service Monday to Friday 9am until midnight - Victims of Crime Helpline 1800 819 817 or text 0427 767 891 (8am to 11pm, 7 days a week) – for
adult male victims of family violence and victims of violent crime - Child Protection 13 12 78 (5pm to 9am Monday to Friday, 24 hours on weekends and public
holidays) – for children and young people whose safety is at risk - Sexual Assault Crisis Line 1800 806 292 (24 hours a day, 7 days a week) – for victims of sexual
assault - Men’s Referral Service 1300 766 491 (8am to 9pm Monday to Friday; 9am to 5pm Saturday and
Sunday) – for people at risk of using family violence, free, confidential, expert support for men and
their family and friends - Kids Helpline 1800 55 1800 (24 hours a day, 7 days a week) – a free, private and confidential,
telephone and online counselling service for young people aged between 5 and 25 - Rainbow Door 1800 729 367 or text 0480 017 246 (10am to 5pm, 7 days a week) – specialist
advice to LGBTIQ+ people and their friends and families. - MensLine Australia 1300 78 99 78 (24 hours a day, 7 days a week)- is a telephone and online
counselling service for men with family and relationship concerns
