Our trained, independent professionals will assess your customers’ needs and goals to ensure they receive the holistic support they need.
Sometimes they may need information or assistance to support self–help or a telephone referral to services such as emergency relief, housing, family violence, or referral pathways to other support services.
For some, extended support is required to get back on their feet. This requires case management and specialist services to ensure a higher level of care.
This can include:
• Information – providing customers with options and rights around their needs
• Referral – brokering an introduction to partner community agencies, internally and
externally to Uniting
• Direct service – an appointment with a Financial Counsellor, Case Worker or Energy Literacy worker
• Advocacy – advocating on behalf of the client with existing services.