We are here to help your customers break free of complex financial hardship, allowing them to pay their bills.
CareRing ensures people facing a range of complex vulnerabilities get the support they need, when they need it, giving them more positive outcomes.
The case management style is designed to bring together financial services, insurance companies, utility providers, other corporates, as well as community service and government agencies.
The model builds on the strengths and experience of customer care (hardship) teams and offers a range of services, programs and supports not readily available to business customers.
For businesses nation–wide who regularly work with customers struggling to cover their debts, or who face a range of complex issues making it difficult for customer care staff to offer appropriate support.
It is especially relevant for customers who are experiencing financial difficulties resulting from significant life circumstances such as losing an income, or are being affected by family violence, accident, illness or other adverse events.
Our trained, independent professionals will assess your customers’ needs and goals to ensure they receive the holistic support they need.
Sometimes they may need information or assistance to support self–help or a telephone referral to services such as emergency relief, housing, family violence, or referral pathways to other support services.
Since CareRing’s commencement in July 2014, over 12,000+ households have been supported.
30 – 49 age group.
receive Government payments.
own their home.
households with 3+ people.