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Enterprise Partnerships.
We design and deliver tailored in-house training to meet your identified organisational needs. In addition, we provide consultancy services to assist with the development and integration of new policy and practices within your organisation.
Building capability
Professional development training and coaching.
We provide professional development training and coaching to upskill your workforce’s capability.
Our unique diagnostic approach enables businesses to realistically assess, understand and map a way forward for customers and your business.
We continually bring the consumer voice to inform our collective expertise and understanding of vulnerability so that we are able to drive better outcomes for consumers.
Enterprise Partnerships has earnt an enviable track record in the business and community sector having successfully partnered with organisations for more than 20 years.
What we provide
Training development
Diagnostic services
Consulting services
Advocacy
Training development
We design and deliver tailored in-house training to meet your identified organisational needs and aspirations.
All our courses can be provided in house or through remote-delivery.
- Identifying and Understanding Vulnerability
- Respectful Communication Principles
- Dealing with Difficult Situations
- Resilience and Self-Care Principles
- Debriefing Toolkit for Leaders
Our courses are embedded in the theoretical and practical, ensuring participants have a ready-made toolkit of skills and understanding to apply in their real-world interactions.
Our e-learning modules currently include Understanding Vulnerability and Responding to Family Violence. These modules are an effective way to enact a widescale rollout and ensure uptake across an organisation.
Diagnostic services
Our diagnostic approach provides a powerful transformative tool for your organisation.
Our review provides an in-depth analysis and benchmarking profile, helping the organisation to build on existing strengths and mapping the way forward to better practice and outcomes.
Consulting services
Our team can provide consulting input to assist with the development and integration of new policy and practices within your organisation.
We specialise in policy development and providing support for uptake and embedding practices.
We can review existing policy, frameworks and capability to extend your organisation’s understanding and embed sector-leading practice.
Advocacy
We regularly share our in-depth understanding of consumer vulnerability with other stakeholders.
Our team represents the experiences of consumers experiencing vulnerability to a broad range of consumer consultative panels, customer counsels and industry forums.
The team features engaging speakers and facilitators who inspire insights and ignite discussion.
We regularly facilitate consumer focus groups to inform our thinking and expand our insight into direct consumer experiences.
As one of the largest providers of community services in Australia, we leverage the collective power of our community to continually inform our practice, knowledge and foresight.
Why partner with us?
We have worked with sector leaders, startups, ASX-200 companies, industry regulators and not-for-profits.
We are sought after for our expertise in understanding the real-world experiences of consumers experiencing vulnerability and changing circumstances.
We are valued for our authenticity and insights.
For the past 20+ years, we have worked across the sectors of banking and finance, essential services, property development, insurance, debt collection and with government regulatory bodies.
Our approach is strengths-based, universal and focused on leading more realistic and effective interactions with consumers.
- Realistic
- Confidential
- Depth
- Consumer lens
Get to know our team.
Our team comes from diverse backgrounds in consumer advocacy, financial counselling, academia & training, consultancy, psychology, the law and community outreach.
We strive to inspire, inform and ignite.
Senior Manager
Sue Fraser
Sue Fraser has been at the forefront of consumer advocacy for the past 20 years. Her contribution to understanding consumer vulnerability in the financial sector was recognised in the 2021 Queen’s Birthday Honours with an OAM, adding to her two Prime Minister’s Awards and a Jan Pentland Award from Financial Counselling Australia.
Sue oversees a team of consultants who work nationally and internationally with businesses and organisations to build their capacity in understanding vulnerability and responding to customers in financial difficulty. This work has led to significant change in the finance and utility sectors.
Sue is a dynamic and engaging speaker, regularly sought for conferences and leadership programs. With her grounded and thought-provoking approach, Sue pushes participants to think more deeply and emboldens them to respond from a strengths-based perspective. View Sue’s TEDx presentation
Project Facilitator
Rasha Khoweiss
As a Project Facilitator at Uniting Vic.Tas, Rasha has been responsible for developing and maintaining strong working relationships between with clients, corporate partners, community service organisations, relevant industry groups, and government departments. Rasha is a highly skilled project management professional with expertise in designing partnership activities, selecting consumer engagement methods, and evaluating program outcomes. Rasha comes from a community development and legal background having successfully run the Afghan community outreach health literacy program Komak in Dandenong, while working with other community organisations such as South Eastern Centre Against Sexual Assault (SECASA), Tenants Victoria, and Southern Migrant Resource Centre. Her legal background includes experience in contract, administrative, and employment law.
Training and Development Consultant
Peter Coburn
Peter has extensive corporate experience in the telecommunications and finance sectors. He brings this knowledge to improve ways in which businesses and consumers can contribute to achieving a safer and more equitable society. As a highly skilled family violence practitioner, Peter has extensive experience training and facilitating in intervention and prevention programs. Peter brings a well–developed understanding of consumer vulnerability, through his work, to engage people to consider the impacts on those with a lived experience of family violence. Peter is committed to applying this lens when working with organisations to understand, recognise and assist consumers experiencing a range of vulnerabilities. Peter is passionate about engaging clients to consider different ways to support those in our community experiencing hardship.
Training & Development Consultant
Jennifer Marshall
Jennifer is a skilled and engaging trainer with more than a decade working in the university, TAFE and RTO sectors.
Jennifer’s training and consultancy work is informed by wide-ranging experience in the community sector where she has remained connected to promoting a fair and just society in both paid and voluntary roles. She is a University of Melbourne alumni with postgraduate qualifications in public policy. Jennifer has broad based policy and content writing experience, is a critical thinker who focuses on evidence-based understanding of issues and works on solutions for the problem.
Training & Development Consultant
Richard Fimeri
With a passion for vocational education and training, Richard embraces technological change to enhance the learner experience, engagement and success.
Richard commenced working in vocational education with Barrier Reef TAFE in 2000 and more recently has been a consultant in the field.
As a private consultant, Richard was able to further develop his business, ICT and educational experience. Richard has been instrumental in creating vision and direction for both domestic and international teams, transforming organisational culture and improving business outcomes. He believes that innovation in education is integral in being able to deliver real outcomes to learners.
Training & Development Consultant
Vanessa Herskope
A former lawyer, with 10 years practising in commercial disputes and specialising in financial services regulation, Vanessa provides key insights into the practical application by organisations of legislative and regulatory frameworks and the impact to the lived experience of their consumers.
Vanessa is an established organisational development professional with operational experience across professional services, corporates and most recently the not-for-profit sector. Her expertise includes strategic business partnering, organisational change management, development of learning strategies and the design and facilitation of experiential and reflective learning programs to enhance capability in the workplace. Vanessa is committed to using her experience to work with organisations and industries to achieve socially responsible initiatives and fair treatment for vulnerable consumers.
Training and Development Consultant/Administration
Andrew Arnold
Andrew manages the administration side of the team, including general financial management, managing the cash flows of business activity and account management.
He maintains relationships with key stakeholders, coordinates our e-learn program and facilitates consumer participation activities. Insightful and approachable, Andrew is involved in-call listening and coaching initiatives.
As a member of our Consumer Partnerships Community of Practice, Andrew is passionate that the consumer’s voice be present in everything we do.
Training & Development Consultant
Adam McConvell
With a background in communications, film and media, Adam has worked in a number of Uniting programs.
Adam’s current consulting role is informed by his previous work in bushfire recovery, client case management and community and program engagement across the energy sector and social and financial inclusion fields. Adam’s film background led him to create and manage the production of the Enterprise Partnerships training videos, enabling consumers to tell their stories in powerful messages that resonate with learners.
