Bringing the consumer voice to the heart of your business.
Amplify your customers' voices through our Voice of the People program, where lived experience shapes safer and more effective customer experience and outcomes.
Customer research and focus groups
Voice of the People lived experience focus groups.
Real change starts by listening. Uniting Social Impact Consulting’s Voice of the People lived experience focus groups connect your organisation with individuals facing challenges such as financial hardship, family violence, homelessness, poverty and poor mental health. Through carefully facilitated focus groups and one-on-one conversations, we work to uncover the experiences of vulnerability on your customers and the impact this has on your organisation.
Our skilled team uses thoughtful engagement to recruit and work with participants, capturing their experiences to identify actionable themes.
The result? Strategies, products, policies and processes that are informed by the real-world needs of your customers.
Why partner with us?
Your organisation will benefit from:
- Better results: Products and solutions developed with real-world feedback deliver stronger outcomes
- Relevance: Shape products and services that address genuine customer needs
- Inclusivity: Diverse voices lead to more effective, widely accessible solutions
- Trust: Valuing lived experience fosters deeper, more authentic relationships with customers
- Innovation: User input sparks creative, forward-thinking ideas.
