The customer may always be right, but they’re not always feeling ok.
Our consulting and training program is here to help. Whether you’re corporate, government or not-for-profit, we can support you to respond to customers in crisis.
Together, we’ll assist you to:
Recognise vulnerable customers
Understand financial vulnerability and hardship
Develop strategies and practices that support customer needs
Learning effective tools for responding to vulnerable customers can reduce call-handling times and defaults. You’ll increase your revenue while improving customer satisfaction.
After participating in training, you could see:
Increased connection with your customers
Decreased complaint rates
Lowered costs of debt recovery
Raised resilience throughout your teams
Powered-up productivity in frontline staff.
Specialised training for frontline staff
Empower your employees with our tailor-made training.
We’ll equip your team with the tools they need to help customers in hardship, including training on:
Working with Hardship and Vulnerable Customers
Dealing with Difficult Situations
Strengthening Resilience
Addressing Family Violence.
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Customer care training that's tailor-made for you.
Connect with our team to talk about your organisation’s needs.