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Customer care training that's tailor-made for you.
Connect with our team to talk about your organisation’s needs.
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(03) 9192 8100
Putting the care
in customer care training.
Amplify your business' customer service with tailored team-training that puts care first.
Caring for your customers in crisis
Training and consultancy.
The customer may always be right, but they’re not always feeling ok.
Our consulting and training program is here to help. Whether you’re corporate, government or not-for-profit, we can support you to respond to customers in crisis.
Together, we’ll assist you to:
- Recognise vulnerable customers
- Understand financial vulnerability and hardship
- Develop strategies and practices that support customer needs
- Engage with empathy and respect.
Positive customer experiences bring positive outcomes
Learning effective tools for responding to vulnerable customers can reduce call-handling times and defaults. You’ll increase your revenue while improving customer satisfaction.
After participating in training, you could see:
- Increased connection with your customers
- Decreased complaint rates
- Lowered costs of debt recovery
- Raised resilience throughout your teams
- Powered-up productivity in frontline staff.
Specialised training for frontline staff
Empower your employees with our tailor-made training.
We’ll equip your team with the tools they need to help customers in hardship, including training on:
- Working with Hardship and Vulnerable Customers
- Dealing with Difficult Situations
- Strengthening Resilience
- Addressing Family Violence.
