b'We believe that everyone has the right to live to their fullest potential. It is our aim to provide opportunities for growth for everyone connected with Uniting - consumers, employees and volunteers. To achieve this we have set our ambitions, goals and outcomes for the next three years.Our outcomes for the futureStaff are welcoming and listen without judgement.Services are easy to access where and when needed.Staff are proactive and check in on me after I access a service.Improve services, processes and systems based on consumer feedback.Offers choices and options that meet consumer needs.Partners with its consumers to co-design services. Everyone feels safe to be who they are and are comfortable contributing their lived experience.People engage in creative problem solving and innovative solutions. Staff welcome and connect with everyone in a culturally appropriate way.An employer of choice and place in which people want to volunteer.Staff deal with people with compassion and respect. Staff deliver consistent levels of service.Respond to emerging needs through innovation.Contribute positively to environmental sustainability.Consumers can access Uniting services in a consistent way over time.Deliver sustained operating surpluses to provide growth in operating reserves.Energy, water use and fleet are managed to reduce our carbon footprint. Revenue for services comes from different sources so Uniting hasautonomy to act where the need is. Influence public debate on issues of social change.Programs and services are based on relevant evidence.Partnerships are effective and deliver shared value.Research reflects consumer concerns and is part of the public debate.Advocacy efforts include and elevate the voice of consumers. Individuals get the same level of service and treatment whereverthey start their involvement.Uniting Vic.Tas Annual Report 2021-2022 13'