Get in touch
Feel comfortable and confident about your care.
Talk with Uniting’s Home Care Packages Melbourne or Home Care Packages Tasmania teams today.
Call us on
1300 277 478
Get in-home support that suits you.
Enjoy in-home independence a Home Care Package.
How we can help
Stay in control. Stay at home.
Live the life you want in the home you love.
Enjoy aged care services at home with Uniting’s Home Care Packages program. Tailoring our services to fit your situation, we’ll help you stay in your own home for as long as you can.
We’ll work with everyone with an important role in your life – you, your family, your healthcare professionals – to create a Home Care package that fits your needs.
Tell us about yourself: your life, your home and your goals. We’ll get to know you, making sure you feel supported at every step.
Relevant information
What does a Home Care Package include?
Looking for extended aged care in the home? Whether you need a little or a lot, we’ve got you covered.
The Home Care Package levels include:
Level 1
Basic care needs
Level 2
Low-level care needs
Level 3
Intermediate care needs
Level 4
High care needs
Feel comfortable and confident with care that is right for you.
Access services, including:
Clinical Care
Professional support, including nursing, allied health, and physiotherapy.
Support Services
Assistance at home, support for social activities and help when visiting the doctor.
Personal Care
Daily help with personal needs, including showering, dressing and moving around your home
Nutrition
Help with preparing and eating your meals - special diets included
Take the stress out of your supports. Choose Uniting as your HCP provider.
Your Uniting HCP: committed to your care.
Our team is dedicated to enriching the lives of older people.
We’ll be with you every step of the way so you understand your options and can create the care package you deserve.
With guidance from our experienced team, you’ll be able to make confident choices about your care.
With the support of your personal care manager, you will:
- Understand your options and any extra information relating to your care.
- Receive services to meet your needs.
- Choose your Care Management/Care Coordination level within Home Care Package guidelines
- Create a detailed Home Care Agreement (HCA) that covers every element of your Home Care Package
- Understand your rights. We'll give you an Aged Care Rights booklet and explain how it applies to you.
- Have a written care plan within 14 days of entering into your Home Care Agreement.
- Be supported to create a budget.
- Receive a monthly statement that shows how your funds have been used.
Uniting packages
It’s up to you how involved your Case Manager is in the assistance you get from Uniting. We offer two levels of management, for you to choose whichever is right for you.
Economy Package
Enjoy full control of your HCP.
Our Economy Package gives you access to all our services, if or when you need them.
After our initial assessment, you can decide what you need. With the support of our administration team, and an on-call consultant, you can coordinate your services to fit your needs.
A Stored Value Card (see details below.)
Premium Package
Let us do the hard work for you.
Our Premium Package gives you full care management through a personal consultant. After an initial assessment, we'll tailor your services to fit your needs.
Your consultant, and our dedicated Customer Service Team, will coordinate your care. You can relax; we'll take care of the rest.
Our Premium Package gives you full care management through a personal consultant. After an initial assessment, we'll tailor your services to fit your needs.
Your consultant, and our dedicated Customer Service Team, will coordinate your care. You can relax; we'll take care of the rest.
Stored Value Cards
A Stored Value Card is a debit card into which we deposit an amount from your package which we’ve previously agreed with you. With the card, you can buy services or equipment yourself, provided they are within Government guidelines.
You can track the financial aspects of your package through monthly statements sent to you. Your monthly statement shows you where the money in your package has been spent and how much is left in your budget.
As you are able to track the money spent, you may find you have more to spend on services than you thought, or be more selective with the services to include in your care plan.
How do Homecare Packages work?
Step 1
Connect
Connect with the Aged Care Assessment Service (ACAS).
Start your Home Care journey by talking to My Aged Care Home Care on 1800 200 422.
Their friendly team will connect you with ACAS. Next, an ACAS assessor will visit you to complete your personal assessment.
Tip: Feel safe and supported at every step. We encourage you to include a support person – a family member, friend or carer – to join you through this process.
Step 2
Choose
Choose a Home Care Package (HCP) Provider.
When your HCP is available, My Aged Care will get in touch.
Along with information about your package, My Aged Care will offer suggestions of HCP providers in your area.
When it comes to HCP providers, the decision is yours to make. With My Aged Care’s suggestions, and your own research, you can discover the agency that best fits your needs.
Tip: Feel safe and supported at every step. We encourage you to include a support person – a family member, friend or carer – to join you through this process.
Step 3
Create
Create your personalised HCP.
Chosen a HCP provider? It’s time to get personal.
If you choose Uniting as your provider, it’s then time to get creative.
Get to know us during our home visit. You can learn more about Uniting – who we are and what we do – while we get to know you better.
Together, we’ll talk about:
- Your immediate and long-term needs
- The level of self-management that best suits you
- How your HCP funding is spent
Tip: Get involved – get the care you want. We’ll include you in every aspect of creating your HCP. Don’t be shy: tell us what you need and let us know if things change.
Step 4
Care
Enjoy your Home Care Package.
Ready to live more and worry less? Sign your Home Care Agreement and your support can start straight away.
Remember, your satisfaction is our priority. We’ll check in with you regularly to make sure that your HCP continues to meet your needs.
Tip: Keep in touch. Let us know if your needs change. Together, we’ll update your care plan and, if necessary, organise for your HCP to be formally reassessed.
How much does a Homecare Package cost?
Are you Australian, over 65 and in need of some help at home? We’ve got good news.
In Australia, the core cost of your HCP will be covered by the Aged Care Government subsidy.
Thanks to this subsidy, your chosen care provider will receive monthly funds for your care.
If you have the capacity, as assessed by Centrelink, you may be asked to personally contribute to your care.
Don’t let costs keep you from your care. If you are concerned about your financial situation – we can help.
Download our Homecare Package costs and fees or talk to us to find out, or to talk more about Financial Hardship Assistance.
Basic Daily Fee
A Basic Daily Fee, which can be charged at up to 17.5% of the single age pension.
If you choose Uniting as your HCP provider, your Home Care Packages Daily Fee will be waived.
Care Fee
An Income-Tested Care Fee might apply if your income is over the threshold.
If you're a full pensioner, or have an income below the threshold, you will not be asked to pay a fee. The threshold varies depending on your individual circumstances.
