Your rights and responsibilities

Ensuring that you understand your rights and responsibilities is central to our commitment to provide quality services.

Your rights

As a Uniting consumer, you have the right to:

  • Be treated with respect and dignity and feel welcome regardless of ethnicity, faith, age, disability, culture, language, gender identity or sexual orientation
  • Be provided with services in a safe and secure environment free from abuse and neglect
  • Be given information on your rights and responsibilities in an accessible language and format
  • Have your privacy and confidentiality respected and protected
  • Have access to your personal information held by Uniting
  • Be informed, consulted and encouraged to take an active role in decisions made
    about you
  • Make complaints in the secure knowledge that they will be listened to respectfully, taken seriously and responded to promptly
  • Give feedback on ways in which you believe Uniting and its programs and services can be improved
  • Access a support person or advocate.

Your responsibilities

As a Uniting consumer, it is your responsibility to:

  • Treat other consumers, staff and volunteers with dignity and respect and behave in a non-violent, non-threatening manner
  • Participate in any activities in accordance with the policies, rules and guidelines of the service
  • Attend scheduled appointments or notify staff members in good time if you are unable to attend
  • Work towards the achievement of any plans and goals you have agreed to
  • Not be under the influence of alcohol and/or drugs
  • Not bring any illegal items or substances onto Uniting premises
  • Have regard for your personal safety and that of others
  • In an emergency, follow reasonable clear directives from Uniting staff.