Your rights and responsibilities
Ensuring that you understand your rights and responsibilities is central to our commitment to provide quality services.
As a Uniting consumer, you have the right to:
- Be treated with respect and dignity and feel welcome regardless of ethnicity, faith, age, disability, culture, language, gender identity or sexual orientation
- Be provided with services in a safe and secure environment free from abuse and neglect
- Be given information on your rights and responsibilities in an accessible language and format
- Have your privacy and confidentiality respected and protected
- Have access to your personal information held by Uniting
- Be informed, consulted and encouraged to take an active role in decisions made
- Make complaints in the secure knowledge that they will be listened to respectfully, taken seriously and responded to promptly
- Give feedback on ways in which you believe Uniting and its programs and services can be improved
- Access a support person or advocate.
As a Uniting consumer, it is your responsibility to:
- Treat other consumers, staff and volunteers with dignity and respect and behave in a non-violent, non-threatening manner
- Participate in any activities in accordance with the policies, rules and guidelines of the service
- Attend scheduled appointments or notify staff members in good time if you are unable to attend
- Work towards the achievement of any plans and goals you have agreed to
- Not be under the influence of alcohol and/or drugs
- Not bring any illegal items or substances onto Uniting premises
- Have regard for your personal safety and that of others
- In an emergency, follow reasonable clear directives from Uniting staff.