External advocacy and complaints services

You can ask a family member, friend, or an independent advocacy/complaint body to help you in putting forward your views to Uniting.

Independent advocacy agencies play an important role in ensuring the rights and interests of consumers are respected and safeguarded. They can provide you with information and support in representing your views to Uniting and ensure that your concerns are heard and responded to.

There are a range of advocacy and complaints services. The one most appropriate for you will depend on the service(s) you access.

External advocacy and complaints bodies by service

Aged & Carers

Aged Care Quality & Safety Commission
1800 951 822
info@agedcarequality.gov.au
agedcarequality.gov.au

Carers Australia
1800 242 636
carersaustralia.com.au

My Aged Care
1800 200 422
myagedcare.gov.au

Older Persons Advocacy Network (OPAN)
1800 700 600
opan.com.au

Seniors Rights Victoria
Information and support relating
to elder abuse
1300 368 821
info@seniorsrights.org.au
seniorsrights.org.au

Employment Services

National Customer Service Line (NCSL)
Addressing concerns regarding employment
services providers
1800 805 260
nationalcustomerserviceline@jobs.gov.au
jobaccess.gov.au/complaints/ncsl

Disability Services

Complaints Resolution and Referral
Service (CRRS)
For users of Disability Employment Services (DES) & Australian Disability Enterprises (ADEs)
1800 880 052
jobaccess.gov.au/complaints/crrs

Disability Services Commissioner
1800 677 342
complaints@odsc.vic.gov.au
odsc.vic.gov.au

NDIS Quality and Safeguards Commission
1800 035 544
contactcentre@ndiscommission.gov.au
ndiscommission.gov.au

National Disability Abuse and Neglect
Hotline
1800 880 052
crrs@workfocus.com
jobaccess.gov.au/service-providers/makingcomplaint-and-reporting-abuse-and-neglect

National Disability Insurance Agency (NDIA)
1800 800 110 (free-call from landlines)
feedback@ndis.gov.au
ndis.gov.au

Office of the Public Advocate
1300 309 337
publicadvocate.vic.gov.au/about-us/contact-us

Child, Youth and Family Services

Commission for Children and Young People
1300 782 978
childsafe@ccyp.vic.gov.au
ccyp.vic.gov.au

Department of Health & Human Services
1300 884 706
complaints.reception@dhhs.vic.gov.au
dhhs.vic.gov.au/making-complaint

Commissioner for Children and Young People Tasmania
03 6166 1366
childcomm@childcomm.tas.gov.au
childcomm.tas.gov.au

Department of Communities
1300 135 513
complaints.caf@communities.tas.gov.au
communities.tas.gov.au/about-us/contact-us

Early Learning

Department of Education & Training – Early Childhood
1300 307 415
enquiries@edumail.vic.gov.au
education.vic.gov.au/about/contact/Pages/complaintslanding.aspx

Education and Care - Department of Education Tasmania
03 6165 5433
ecu.comment@education.tas.gov
education.tas.gov.au/about-us/contacts/

Mental Health

Mental Health Complaints Commissioner
1800 246 054 (free-call from landlines)
help@mhcc.vic.gov.au
mhcc.vic.gov.au

Homelessness Services

Council to Homeless Persons
1800 066 256 (free-call from landlines)
has@chp.org.au
chp.org.au

General contacts

Ombudsman Victoria
03 9613 6222
1800 806 314 (regional only)
ombudsman.vic.gov.au

Ombudsman Tasmania
1800 001 170
ombudsman@ombudsman.tas.gov.au
ombudsman.tas.gov.au

Department of Social Services (DSS) Complaints
1800 634 035
complaints@dss.gov.au
dss.gov.au

Victorian Civil & Administrative Tribunal (VCAT)
1300 079 413
humanrights@vcat.vic.gov.au
vcat.vic.gov.au

Consumer Affairs
1300 55 81 81
consumer.vic.gov.au/contact-us

Health Complaints Commissioner
1300 582 113
hcc@hcc.vic.gov.au
hcc.vic.gov.au

Office of the Australian Information Commissioner
1300 363 992
enquiries@oaic.gov.au
oaic.gov.au